|
|
|
 |
08-10-2009, 10:44 AM
|
#1
|
|
Talking BlackBerry Encyclopedia
Join Date: Jul 2008
Model: 7800
PIN: N/A
Carrier: Tmobile
Posts: 286
|
Intermittently not able to send message!!
Please Login to Remove!
Last week, I have a few users who reported an intermittent problem that they couldn't send any email from the Blackberry. Whenever they tried to send a message, they would get a red X. However, that problem would then go away. We worked with RIM and verified all settings that we could think of on the BES server, and we found nothing unusual. RIM is scratching their heads too. What do you think?
|
|
Offline
|
|
|
08-10-2009, 10:59 AM
|
#2
|
|
New Member
Join Date: Jul 2007
Location: In a van down by the river.
Model: NOTE2
OS: 4.1
PIN: <- Where do I find this?
Carrier: Sprint
Posts: 15,104
|
When they get the red X, what does it show next to status when they open the message?
__________________
The difference between stupidity and genius is that genius has its limits.
When you take things for granted, the things you are granted, get taken.
Even a mosquito doesn't get a pat on the back until it starts to work.
Too many people miss the silver lining because they're expecting gold.
[BES 5.0.3 / GroupWise 2012 HP2]
|
|
Offline
|
|
|
08-10-2009, 11:01 AM
|
#3
|
|
Talking BlackBerry Encyclopedia
Join Date: Jul 2008
Model: 7800
PIN: N/A
Carrier: Tmobile
Posts: 286
|
yup.
"Desktop Email programunable to submit message"
|
|
Offline
|
|
|
08-10-2009, 11:06 AM
|
#4
|
|
New Member
Join Date: Jul 2007
Location: In a van down by the river.
Model: NOTE2
OS: 4.1
PIN: <- Where do I find this?
Carrier: Sprint
Posts: 15,104
|
Have you checked the BlackBerry Router Service when the users are experiencing this? What does it show in the logs?
__________________
The difference between stupidity and genius is that genius has its limits.
When you take things for granted, the things you are granted, get taken.
Even a mosquito doesn't get a pat on the back until it starts to work.
Too many people miss the silver lining because they're expecting gold.
[BES 5.0.3 / GroupWise 2012 HP2]
|
|
Offline
|
|
|
08-10-2009, 11:06 AM
|
#5
|
|
Talking BlackBerry Encyclopedia
Join Date: Jul 2008
Model: 7800
PIN: N/A
Carrier: Tmobile
Posts: 286
|
Yup we did. We checked router service and logs, and they were all fine.
|
|
Offline
|
|
|
08-10-2009, 11:09 AM
|
#6
|
|
New Member
Join Date: Jul 2007
Location: In a van down by the river.
Model: NOTE2
OS: 4.1
PIN: <- Where do I find this?
Carrier: Sprint
Posts: 15,104
|
What are the infected users mailbox sizes?
__________________
The difference between stupidity and genius is that genius has its limits.
When you take things for granted, the things you are granted, get taken.
Even a mosquito doesn't get a pat on the back until it starts to work.
Too many people miss the silver lining because they're expecting gold.
[BES 5.0.3 / GroupWise 2012 HP2]
|
|
Offline
|
|
|
08-10-2009, 11:10 AM
|
#7
|
|
Talking BlackBerry Encyclopedia
Join Date: Jul 2008
Model: 7800
PIN: N/A
Carrier: Tmobile
Posts: 286
|
huge, but we have no limit on our exchange.
|
|
Offline
|
|
|
08-10-2009, 11:18 AM
|
#8
|
|
Talking BlackBerry Encyclopedia
Join Date: Feb 2006
Location: Philadelphia
Model: 9650
OS: 6.0.0.524
PIN: BALL
Carrier: Verizon Wireless
Posts: 456
|
just out of curiosity, define huge. a gig? 12 gigs?
__________________
Two months ago, I saw a provocative movie on cable TV. It was called The Net, with that girl from the bus.
|
|
Offline
|
|
|
08-10-2009, 11:20 AM
|
#9
|
|
Talking BlackBerry Encyclopedia
Join Date: Feb 2006
Location: Philadelphia
Model: 9650
OS: 6.0.0.524
PIN: BALL
Carrier: Verizon Wireless
Posts: 456
|
also, could it be possible mailboxes were being shifted around or migrated at the time?
__________________
Two months ago, I saw a provocative movie on cable TV. It was called The Net, with that girl from the bus.
|
|
Offline
|
|
|
08-10-2009, 11:29 AM
|
#10
|
|
Talking BlackBerry Encyclopedia
Join Date: Jul 2008
Model: 7800
PIN: N/A
Carrier: Tmobile
Posts: 286
|
Nope, no changes were made on the user mailboxes. I'm 100% certain.
|
|
Offline
|
|
|
08-10-2009, 12:46 PM
|
#11
|
|
Thumbs Must Hurt
Join Date: Dec 2007
Model: 9700
PIN: N/A
Carrier: T-Mobile
Posts: 120
|
Try Regenerate encryption key from handheld
Options > Security Options > General Settings > Highlight Desktop[xxxxSRPxx] > Choose Regenerate Encryption Key
_________NEVERMIND___________
Check mailbox/send limits in mail org.
Last edited by bulletooth; 08-10-2009 at 12:54 PM..
|
|
Offline
|
|
|
08-10-2009, 01:03 PM
|
#12
|
|
Talking BlackBerry Encyclopedia
Join Date: Jul 2008
Model: 7800
PIN: N/A
Carrier: Tmobile
Posts: 286
|
did that many many times. didn't work.
|
|
Offline
|
|
|
08-10-2009, 01:23 PM
|
#13
|
|
Thumbs Must Hurt
Join Date: Dec 2007
Model: 9700
PIN: N/A
Carrier: T-Mobile
Posts: 120
|
My apologies- already discussed by jsconyers
____
Did you check to see if the affected users can send mail through their Desktop Client/Outlook?
I the "desktop unable to send" message before and it turned out that the user had reached their mailbox limit and could not send mail
Last edited by bulletooth; 08-10-2009 at 01:25 PM..
|
|
Offline
|
|
|
08-10-2009, 01:47 PM
|
#14
|
|
Talking BlackBerry Encyclopedia
Join Date: Jul 2008
Model: 7800
PIN: N/A
Carrier: Tmobile
Posts: 286
|
Just spoke with a 4th RIM engineer, and we did another test. We logged on as the besadm account and opened the mailbox. We then tried to do a send on behalf of the user who's experiencing the red x problem, and when we clicked send, we got the error message that says "you dont have permission to send on behalf of the user"
However, we checked many many times in Active Directory that the permission is fine. In addition, this problem is sporadic. I bet you after a few hrs, it will work again.
|
|
Offline
|
|
|
08-11-2009, 01:28 PM
|
#15
|
|
CrackBerry Addict
Join Date: Sep 2005
Model: None
Carrier: Typhoid Mary
Posts: 612
|
Are the users members of a protected account? If so, and I remember correctly, you'll have to set the Send As on the SDAdminHolder, as well.
|
|
Offline
|
|
|
08-11-2009, 02:02 PM
|
#16
|
|
Talking BlackBerry Encyclopedia
Join Date: Jul 2008
Model: 7800
PIN: N/A
Carrier: Tmobile
Posts: 286
|
They're all just regular users! Rim and I already checked this.
|
|
Offline
|
|
|
|
