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Search took 0.01 seconds. Search: Posts Made By: Spydertech
Forum: BES Admin Corner 09-11-2008, 02:18 PM
Replies: 40
Views: 14,694
Posted By Spydertech
Nothing I've heard. And the Maintenance Release...

Nothing I've heard. And the Maintenance Release is still not available.
So for now, I have no controller log, and BESAlert Service is shut down.
Forum: BES Admin Corner 07-30-2008, 08:33 AM
Replies: 40
Views: 14,694
Posted By Spydertech
OK - here is some more, probably useless, info......

OK - here is some more, probably useless, info...

We do use Backup Exec Remote Agent with the SQL connector.
We do a full backup every night. We exclude the MSSQL directory for file backup - we...
Forum: BES Admin Corner 07-28-2008, 01:34 PM
Replies: 40
Views: 14,694
Posted By Spydertech
OK. I noticed that the BES Alert Service was in...

OK. I noticed that the BES Alert Service was in a stopped state. I had it logging on using the BES Admin account. I changed it to Local Service and allowed Interact with Desktop. Restarted the...
Forum: BES Admin Corner 07-28-2008, 01:30 PM
Replies: 40
Views: 14,694
Posted By Spydertech
If I had another server to upgrade, I wouldn't do...

If I had another server to upgrade, I wouldn't do it. Not until I figure out what went wrong.

I don't know if it was something I did, something I have configured incorrectly, or just plain dumb...
Forum: BES Admin Corner 07-28-2008, 12:38 PM
Replies: 40
Views: 14,694
Posted By Spydertech
Well.... Everything was fine until Saturday at...

Well.... Everything was fine until Saturday at 12:48 am.

It started doing it again - I got the

[DIAG] Error telling the debug trace file position : Permission denied (error : 13)

...
Forum: BES Admin Corner 07-25-2008, 05:26 PM
Replies: 40
Views: 14,694
Posted By Spydertech
Have you tried the steps I did to fix my BES? ...

Have you tried the steps I did to fix my BES?

I haven't had any issues since...

Spydertech
Forum: BES Admin Corner 07-24-2008, 12:42 PM
Replies: 40
Views: 14,694
Posted By Spydertech
Nope on the UNC path for logs... Everything...

Nope on the UNC path for logs...

Everything is on one server.

Spydertech
Forum: BES Admin Corner 07-23-2008, 02:43 PM
Replies: 3
Views: 1,340
Posted By Spydertech
Just as has been told. The issue with this is...

Just as has been told.
The issue with this is that you can disable and change the password on a user account in Active Directory, and they can still use the Blackberry to send and receive email.
...
Forum: BES Admin Corner 07-23-2008, 01:44 PM
Replies: 40
Views: 14,694
Posted By Spydertech
I believe I solved our problem. First,...

I believe I solved our problem.

First, during the SP 6 install I chose Windows Authentication. I know for a fact all previous updates were installed using SQL Authentication.

So, I shut down...
Forum: BES Admin Corner 07-22-2008, 02:24 PM
Replies: 40
Views: 14,694
Posted By Spydertech
Just to add, Blackberry Controller log file is...

Just to add, Blackberry Controller log file is over 5 gigs in size since last night!

And the Windows app log is completely filled with over 58000 events. All of them identical.

Event...
Forum: BES Admin Corner 07-22-2008, 01:49 PM
Replies: 40
Views: 14,694
Posted By Spydertech
I'm having the exact same issue. Several emails...

I'm having the exact same issue. Several emails a minute - over 9000 emails since 12:47 am last night.

I did the Service Pack 6 update about 3 hours before this started. I verified the SQL...
Forum: BES Admin Corner 05-28-2008, 03:54 PM
Replies: 19
Views: 2,451
Posted By Spydertech
You've narrowed it down to the users that exist. ...

You've narrowed it down to the users that exist. What is different from a current user and one you create? That has to be where the trouble is.

I know this isn't much help, but since this occurs...
Forum: BES Admin Corner 05-28-2008, 03:44 PM
Replies: 19
Views: 2,451
Posted By Spydertech
Have you checked the existing users accounts to...

Have you checked the existing users accounts to be sure they can log in 24x7?

If they aren't allowed to log in Saturday night until Monday morning, they won't be able to use OWA.

Spydertech
Forum: BES Admin Corner 05-28-2008, 03:35 PM
Replies: 19
Views: 2,451
Posted By Spydertech
It sounds like a Domain Controller is being taken...

It sounds like a Domain Controller is being taken offline Saturday night and brought up again Monday morning.

We use to have one office building where the A/C was shut off Saturday night, and...
Forum: BES Admin Corner 05-28-2008, 03:32 PM
Replies: 19
Views: 2,451
Posted By Spydertech
What Exchange Service Pack are you running? ...

What Exchange Service Pack are you running?

How many Domain Controllers do you have?

Spydertech
Forum: General 8300 Series Discussion - Curve 05-28-2008, 01:20 PM
Replies: 3
Views: 660
Posted By Spydertech
EDIT - previously answered Spydertech

EDIT - previously answered

Spydertech
Forum: BES Admin Corner 05-27-2008, 05:26 PM
Replies: 19
Views: 2,451
Posted By Spydertech
What do you have to do to get them reconnected? ...

What do you have to do to get them reconnected?

It sounds like the BIS is losing connection (or being refused) to your Exchange server at that time.

Spydertech
Forum: BES Admin Corner 05-27-2008, 01:14 PM
Replies: 105
Views: 30,922
Posted By Spydertech
Just wanted to add this little tidbit. ...

Just wanted to add this little tidbit.

Updated BES to 4.1.5.24

As I have 200 users, and only one 8310 using OS 4.5, I went to manually make the changes to the database.

I made the changes to...
Forum: BES Admin Corner 05-21-2008, 06:58 PM
Replies: 4
Views: 4,007
Posted By Spydertech
knottyrope is right! What setup are you...

knottyrope is right!

What setup are you using in Outlook? That surely isn't a MAPI connection. If you create the account using the Microsoft Exchange choice, then you won't set a "Check every"...
Forum: BES Admin Corner 05-20-2008, 08:48 PM
Replies: 4
Views: 4,007
Posted By Spydertech
Is the user online with Exchange when the message...

Is the user online with Exchange when the message is changed to "Read"?
Have you checked to be sure the user's Outlook is not in "cache" mode?

Laptops that frequently use offline stores have...
Forum: General 8100 Series Discussion - Pearl 10-24-2007, 02:42 PM
Replies: 485
Views: 79,212
Posted By Spydertech
NO - but you will need to FOLLOW the instructions...

NO - but you will need to FOLLOW the instructions in the first post EXACTLY!
Forum: BES Admin Corner 05-25-2007, 02:06 PM
Replies: 15
Views: 4,936
Posted By Spydertech
Check out this thread.... ...

Check out this thread....

http://www.blackberryforums.com/bes-admin-corner/77482-bes-router-latency.html

Having the same delivery problems, and after reading this thread, I did a quick test and...
Forum: BES Admin Corner 05-24-2007, 04:44 PM
Replies: 21
Views: 3,911
Posted By Spydertech
DITTO!!!!

DITTO!!!!
Forum: BES Admin Corner 05-24-2007, 02:04 PM
Replies: 4
Views: 1,863
Posted By Spydertech
Nope - it's set as Internet Browser... ...

Nope - it's set as Internet Browser...

Spydertech
Forum: General BlackBerry Discussion 05-24-2007, 01:29 PM
Replies: 13
Views: 8,834
Posted By Spydertech
I got another one for you - I need to replace a...

I got another one for you - I need to replace a users lost handheld.
If I send a wipe and disable - can I safely dispatch a new activation so that the user can activate his new Blackberry?

How...
Forum: BES Admin Corner 05-24-2007, 11:43 AM
Replies: 4
Views: 1,863
Posted By Spydertech
That is some good info. I didn't realize that...

That is some good info. I didn't realize that the MDS browser did that.

But my problem isn't really the browsing, it is with other applications on the handhelds. Things like TeleNav, and Google...
Forum: BES Admin Corner 05-24-2007, 09:08 AM
Replies: 4
Views: 1,863
Posted By Spydertech
IT Policy does not allow internal connections

I have a quick question. How do I set up a policy to allow the Blackberry devices to run internet applications without allowing them to connect to internal resources?

If I disable Internal...
Forum: BES Admin Corner 05-23-2007, 05:00 PM
Replies: 21
Views: 3,911
Posted By Spydertech
Be sure to keep us posted. While I love my...

Be sure to keep us posted.

While I love my Blackberry - I can't stand TSupport....

Spydertech
Forum: BES Admin Corner 05-23-2007, 12:28 PM
Replies: 21
Views: 3,911
Posted By Spydertech
I'm noticing this problem posted in a few places...

I'm noticing this problem posted in a few places on the boards....

So far I think I can honestly say - it isn't my BES server....

BTW - we have users on different carriers. And Cingular users...
Forum: BES Admin Corner 05-23-2007, 10:34 AM
Replies: 21
Views: 3,911
Posted By Spydertech
I am having the exact same issue here... Except...

I am having the exact same issue here... Except that I have 900 Exchange users and 130 BB users. I've noticed the problem on my 8100 (Cingular), and I've had a couple of complaints.

Just this...
Forum: General 8100 Series Discussion - Pearl 05-17-2007, 09:39 AM
Replies: 7
Views: 1,144
Posted By Spydertech
The Soft Reset is similar to pulling your...

The Soft Reset is similar to pulling your battery. It doesn't RESET the phone, exactly. It just reboots the phone. Definitely a great program - especially if you have Seidio hardcover and don't...
Forum: BES Admin Corner 04-27-2007, 03:09 PM
Replies: 3
Views: 1,436
Posted By Spydertech
Yup - I administer both here. We have Good...

Yup - I administer both here. We have Good Mobile Messaging and Blackberry Enterprise Server.

The Goodlink was the first installation, since I was more of a mobile PC kind of guy, so I pushed for...
Forum: General BlackBerry Discussion 03-09-2007, 01:58 PM
Replies: 6
Views: 2,799
Posted By Spydertech
OK - one more post to allow the link properly....

OK - one more post to allow the link properly....
Forum: General BlackBerry Discussion 03-09-2007, 01:58 PM
Replies: 6
Views: 2,799
Posted By Spydertech
Open Desktop Manager and launch Application...

Open Desktop Manager and launch Application loader. You should be able to uncheck the TimezoneOtaPatcher application and press Next to remove it from your device.

Then either attempt the OTA...
Forum: General 8100 Series Discussion - Pearl 03-09-2007, 01:45 PM
Replies: 502
Views: 107,746
Posted By Spydertech
A couple of favorites

For the Spydey fans out there....

Spydertech
Forum: General BlackBerry Discussion 03-02-2007, 12:04 PM
Replies: 22
Views: 2,267
Posted By Spydertech
The BES (Blackberry Enterprise Server) should be...

The BES (Blackberry Enterprise Server) should be nearly instant. It is not uncommon for me to receive emails on my Blackberry BEFORE they arrive in my Outlook.

I can see some reasons a BES...
Forum: General BlackBerry Discussion 01-19-2007, 02:52 PM
Replies: 8
Views: 4,685
Posted By Spydertech
Just set up the accounts in the BIS page. ...

Just set up the accounts in the BIS page.

www . t-mobile . com/ bis /

Spydertech
Forum: General 8100 Series Discussion - Pearl 01-12-2007, 03:01 PM
Replies: 7
Views: 28,527
Posted By Spydertech
Actually, don't hit the track ball. Just press *...

Actually, don't hit the track ball. Just press * <send> to unlock.

Your aren't "unlocking it twice" anyway. You press the trackball to get the old screen (Unlock, Emergency Call, Cancel) - when...
Forum: General 8100 Series Discussion - Pearl 12-29-2006, 06:57 PM
Replies: 10
Views: 1,326
Posted By Spydertech
Ddog - did you upgrade from a previous...

Ddog - did you upgrade from a previous Blackberry?

I've read in the forums where older Blackberry plans don't have the right provisioning for MMS and some other things.

Here is the thread where...
Forum: GPS & Mapping 12-29-2006, 01:29 PM
Replies: 58
Views: 35,514
Posted By Spydertech
Have your IT folks resend the IT Policy. Since...

Have your IT folks resend the IT Policy. Since it works fine for others, the IT department needs to verify you have the same policy, and resend it.

Your settings would not give yout the IT Policy...
Forum: General 8100 Series Discussion - Pearl 12-18-2006, 12:18 PM
Replies: 9
Views: 742
Posted By Spydertech
One other thing to keep in my mind. Your BES IT...

One other thing to keep in my mind. Your BES IT Policy must also allow attachments. The BES Admins can block attachments if they so desire.

Spydertech
Forum: RIM Software 12-07-2006, 04:47 PM
Replies: 4
Views: 4,207
Posted By Spydertech
The Enterprise Activation icon will only appear...

The Enterprise Activation icon will only appear if you have a Blackberry data plan designed forthe BES. Well, that isn't entirely true, it has shown up on some devices that didn't have the right...
Forum: General BlackBerry Discussion 11-20-2006, 04:56 PM
Replies: 3
Views: 1,030
Posted By Spydertech
The first part is easy. EA (Enterprise...

The first part is easy. EA (Enterprise Activation) is used if your company has a Blackberry Enterprise Server "in house". The email would be your corporate email address and the password is the one...
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