BlackBerry Forums Support Community
              

Closed Thread
 
Thread Tools
Old 08-28-2014, 05:16 AM   #1
DominoDave
New Member
 
Join Date: Jun 2012
Model: 8520
PIN: N/A
Carrier: o2
Posts: 11
Default Besx 5.0.4 Sbs11

Please Login to Remove!

Hi All,
I have a client using BESX 5.0.4 and SBS 2011 and have been for a while.
Last week the users reported that their Blackberry's stopped receiving email. Rebooted. No joy. A colleague re-ran the installer over the top and they all started working again. I am assuming it picked up the existing database as we didn't need to reactivate.

However, I can't login into the web console. It just says page not displayed. I installed Google Chrome to make sure it wasn't just IE.

I have done some digging and the Java path in the registry is correct. The devices can send and receive email without an issue.

Does anyone have any ideas?!
Kind regards,
Offline  
Old 08-28-2014, 08:55 AM   #2
knottyrope
BlackBerry Elite
 
knottyrope's Avatar
 
Join Date: Jan 2008
Location: Massachusetts
Model: DT60
OS: 123456789
PIN: t of blood has been taken
Carrier: AT&T-US with I dee ten tee errors
Posts: 7,325
Default Re: Besx 5.0.4 Sbs11

look in the BAS AS logs for any errors and post them
__________________
I had to fall
To lose it all
But in the end
It doesn't even matter

Rocking the Motion with out lotion.
Offline  
Old 08-28-2014, 09:38 AM   #3
DominoDave
New Member
 
Join Date: Jun 2012
Model: 8520
PIN: N/A
Carrier: o2
Posts: 11
Default Re: Besx 5.0.4 Sbs11

Hi KnottyRope!

I found the log SBS_BBAS-AS_20140828_0001 - am assuming this is the one?

It is full of the below:
(08/28 14:59:13:792):{Thread-5} [com.arjuna.ats.jta.logging.loggerI18N] [WARN] [com.arjuna.ats.internal.jta.recovery.xarecovery1] Local XARecoveryModule.xaRecovery got XA exception javax.transaction.xa.XAException: Error trying to connect to provider java:/ClusterJMSProvider, XAException.XAER_RMERR
(08/28 15:01:23:857):{Thread-5} [com.arjuna.ats.jta.logging.loggerI18N] [WARN] [com.arjuna.ats.internal.jta.recovery.xarecovery1] Local XARecoveryModule.xaRecovery got XA exception javax.transaction.xa.XAException: Error trying to connect to provider java:/ClusterJMSProvider, XAException.XAER_RMERR
(08/28 15:03:33:922):{Thread-5} [com.arjuna.ats.jta.logging.loggerI18N] [WARN] [com.arjuna.ats.internal.jta.recovery.xarecovery1] Local XARecoveryModule.xaRecovery got XA exception javax.transaction.xa.XAException: Error trying to connect to provider java:/ClusterJMSProvider, XAException.XAER_RMERR
(08/28 15:05:43:864):{Thread-5} [com.arjuna.ats.jta.logging.loggerI18N] [WARN] [com.arjuna.ats.internal.jta.recovery.xarecovery1] Local XARecoveryModule.xaRecovery got XA exception javax.transaction.xa.XAException: Error trying to connect to provider java:/ClusterJMSProvider, XAException.XAER_RMERR
(08/28 15:07:53:922):{Thread-5} [com.arjuna.ats.jta.logging.loggerI18N] [WARN] [com.arjuna.ats.internal.jta.recovery.xarecovery1] Local XARecoveryModule.xaRecovery got XA exception javax.transaction.xa.XAException: Error trying to connect to provider java:/ClusterJMSProvider, XAException.XAER_RMERR
(08/28 15:08:24:897):{Thread-17} [com.rim.bes.bas.baa.corews.CoreHealthCheck] [INFO] [BAA-1000] {unknown} BAA HealthCheck
(08/28 15:08:32:887):{Thread-18} [com.rim.bes.bas.bws.BWSHealthCheck] [INFO] [BWS-1000] {unknown} BWS BWSHealthCheck
(08/28 15:10:03:988):{Thread-5} [com.arjuna.ats.jta.logging.loggerI18N] [WARN] [com.arjuna.ats.internal.jta.recovery.xarecovery1] Local XARecoveryModule.xaRecovery got XA exception javax.transaction.xa.XAException: Error trying to connect to provider java:/ClusterJMSProvider, XAException.XAER_RMERR
(08/28 15:12:14:056):{Thread-5} [com.arjuna.ats.jta.logging.loggerI18N] [WARN] [com.arjuna.ats.internal.jta.recovery.xarecovery1] Local XARecoveryModule.xaRecovery got XA exception javax.transaction.xa.XAException: Error trying to connect to provider java:/ClusterJMSProvider, XAException.XAER_RMERR
(08/28 15:14:24:123):{Thread-5} [com.arjuna.ats.jta.logging.loggerI18N] [WARN] [com.arjuna.ats.internal.jta.recovery.xarecovery1] Local XARecoveryModule.xaRecovery got XA exception javax.transaction.xa.XAException: Error trying to connect to provider java:/ClusterJMSProvider, XAException.XAER_RMERR
(08/28 15:16:34:175):{Thread-5} [com.arjuna.ats.jta.logging.loggerI18N] [WARN] [com.arjuna.ats.internal.jta.recovery.xarecovery1] Local XARecoveryModule.xaRecovery got XA exception javax.transaction.xa.XAException: Error trying to connect to provider java:/ClusterJMSProvider, XAException.XAER_RMERR
(08/28 15:18:24:863):{Thread-17} [com.rim.bes.bas.baa.corews.CoreHealthCheck] [INFO] [BAA-1000] {unknown} BAA HealthCheck
(08/28 15:18:32:853):{Thread-18} [com.rim.bes.bas.bws.BWSHealthCheck] [INFO] [BWS-1000] {unknown} BWS BWSHealthCheck
(08/28 15:18:44:226):{Thread-5} [com.arjuna.ats.jta.logging.loggerI18N] [WARN] [com.arjuna.ats.internal.jta.recovery.xarecovery1] Local XARecoveryModule.xaRecovery got XA exception javax.transaction.xa.XAException: Error trying to connect to provider java:/ClusterJMSProvider, XAException.XAER_RMERR
(08/28 15:20:54:278):{Thread-5} [com.arjuna.ats.jta.logging.loggerI18N] [WARN] [com.arjuna.ats.internal.jta.recovery.xarecovery1] Local XARecoveryModule.xaRecovery got XA exception javax.transaction.xa.XAException: Error trying to connect to provider java:/ClusterJMSProvider, XAException.XAER_RMERR
(08/28 15:23:04:329):{Thread-5} [com.arjuna.ats.jta.logging.loggerI18N] [WARN] [com.arjuna.ats.internal.jta.recovery.xarecovery1] Local XARecoveryModule.xaRecovery got XA exception javax.transaction.xa.XAException: Error trying to connect to provider java:/ClusterJMSProvider, XAException.XAER_RMERR
(08/28 15:25:14:381):{Thread-5} [com.arjuna.ats.jta.logging.loggerI18N] [WARN] [com.arjuna.ats.internal.jta.recovery.xarecovery1] Local XARecoveryModule.xaRecovery got XA exception javax.transaction.xa.XAException: Error trying to connect to provider java:/ClusterJMSProvider, XAException.XAER_RMERR
(08/28 15:27:24:432):{Thread-5} [com.arjuna.ats.jta.logging.loggerI18N] [WARN] [com.arjuna.ats.internal.jta.recovery.xarecovery1] Local XARecoveryModule.xaRecovery got XA exception javax.transaction.xa.XAException: Error trying to connect to provider java:/ClusterJMSProvider, XAException.XAER_RMERR
(08/28 15:28:24:829):{Thread-17} [com.rim.bes.bas.baa.corews.CoreHealthCheck] [INFO] [BAA-1000] {unknown} BAA HealthCheck
(08/28 15:28:32:819):{Thread-18} [com.rim.bes.bas.bws.BWSHealthCheck] [INFO] [BWS-1000] {unknown} BWS BWSHealthCheck
(08/28 15:29:34:483):{Thread-5} [com.arjuna.ats.jta.logging.loggerI18N] [WARN] [com.arjuna.ats.internal.jta.recovery.xarecovery1] Local XARecoveryModule.xaRecovery got XA exception javax.transaction.xa.XAException: Error trying to connect to provider java:/ClusterJMSProvider, XAException.XAER_RMERR
(08/28 15:31:44:538):{Thread-5} [com.arjuna.ats.jta.logging.loggerI18N] [WARN] [com.arjuna.ats.internal.jta.recovery.xarecovery1] Local XARecoveryModule.xaRecovery got XA exception javax.transaction.xa.XAException: Error trying to connect to provider java:/ClusterJMSProvider, XAException.XAER_RMERR
(08/28 15:33:54:590):{Thread-5} [com.arjuna.ats.jta.logging.loggerI18N] [WARN] [com.arjuna.ats.internal.jta.recovery.xarecovery1] Local XARecoveryModule.xaRecovery got XA exception javax.transaction.xa.XAException: Error trying to connect to provider java:/ClusterJMSProvider, XAException.XAER_RMERR

Thank you for your help!
Offline  
Old 08-28-2014, 09:46 AM   #4
knottyrope
BlackBerry Elite
 
knottyrope's Avatar
 
Join Date: Jan 2008
Location: Massachusetts
Model: DT60
OS: 123456789
PIN: t of blood has been taken
Carrier: AT&T-US with I dee ten tee errors
Posts: 7,325
Default Re: Besx 5.0.4 Sbs11

try this

KB19525-"Failed creating initial list of hosts" appears in the BlackBerry Administration Service Application Service logs and the BlackBerry Administration Service is unable to start when using TCPPing
__________________
I had to fall
To lose it all
But in the end
It doesn't even matter

Rocking the Motion with out lotion.
Offline  
Old 08-28-2014, 10:01 AM   #5
DominoDave
New Member
 
Join Date: Jun 2012
Model: 8520
PIN: N/A
Carrier: o2
Posts: 11
Default Re: Besx 5.0.4 Sbs11

Hi Knottyrope,

The line in the config file is exactly like what it says in Resolution 1:
<TCPPING initial_hosts="host1[17600],host2[17600]" port_range="10"

In Resolution 2, I can ping my server name. I did a ipconfig /flusheddns and restarted the BAS-AS service for good measure. However it is still the same.

Kind regards,
Offline  
Old 08-28-2014, 10:59 AM   #6
knottyrope
BlackBerry Elite
 
knottyrope's Avatar
 
Join Date: Jan 2008
Location: Massachusetts
Model: DT60
OS: 123456789
PIN: t of blood has been taken
Carrier: AT&T-US with I dee ten tee errors
Posts: 7,325
Default Re: Besx 5.0.4 Sbs11

KB34207-BlackBerry Administration Service is unable to communicate with other members of cluster if there are ports blocked among the nodes

or

KB33436-BlackBerry Administration Service will not stay running after applying 5.0 SP4 Maintenance Release 1 to 6
__________________
I had to fall
To lose it all
But in the end
It doesn't even matter

Rocking the Motion with out lotion.
Offline  
Old 08-28-2014, 01:53 PM   #7
knottyrope
BlackBerry Elite
 
knottyrope's Avatar
 
Join Date: Jan 2008
Location: Massachusetts
Model: DT60
OS: 123456789
PIN: t of blood has been taken
Carrier: AT&T-US with I dee ten tee errors
Posts: 7,325
Default Re: Besx 5.0.4 Sbs11

you don't solve a solution and I wont be going to your site.
__________________
I had to fall
To lose it all
But in the end
It doesn't even matter

Rocking the Motion with out lotion.
Offline  
Old 09-01-2014, 05:10 AM   #8
DominoDave
New Member
 
Join Date: Jun 2012
Model: 8520
PIN: N/A
Carrier: o2
Posts: 11
Default Re: Besx 5.0.4 Sbs11

Hi Knottyrope,

Thank you for your assistance! None of those did the trick I am afraid.

However, bit of a development. Over the weekend Java updated to version 7 and it stopped some of the BES services and they wouldn't start. Said that some files were missing. I uninstalled the update and restarted. Same thing. I then installed BESX over the top, it complained that it couldn't stop a services and wanted a restart. Once the server restarted it carried on. All ok. The handhelds are now getting mail but I still can't get into the console!

Kind regards,
Offline  
Old 09-02-2014, 09:50 AM   #9
knottyrope
BlackBerry Elite
 
knottyrope's Avatar
 
Join Date: Jan 2008
Location: Massachusetts
Model: DT60
OS: 123456789
PIN: t of blood has been taken
Carrier: AT&T-US with I dee ten tee errors
Posts: 7,325
Default Re: Besx 5.0.4 Sbs11

you might be better off reinstalling BAS or uninstall and install it again

since you wont lose the database, the phones will not have to be re activated
__________________
I had to fall
To lose it all
But in the end
It doesn't even matter

Rocking the Motion with out lotion.
Offline  
Closed Thread


Thread Tools

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off

Forum Jump

Similar Threads for: Besx 5.0.4 Sbs11
Thread Thread Starter Forum Replies Last Post
Pending packets have disappeared BESx 5.0.4 hitty BES Admin Corner 1 01-25-2013 10:35 AM
how to download BESx 5.0.4 in only 20 minutes nobody7290 BES Admin Corner 5 11-20-2012 10:18 AM
BESX 5.0.4 and SBS2011 DominoDave BES Admin Corner 1 10-10-2012 04:30 AM
How To Force / Manual Uninstall BESx 5.0.2 ?? safetynet BES Admin Corner 2 10-25-2010 07:20 AM
How to Move BES Express users from Test BESX Server to Production BESX Server riccis BES Admin Corner 3 06-16-2010 08:51 AM


Voltage Electric Tester Volt Detector Test Pen AC DC Non-Contact Sensor 12-1000V picture

Voltage Electric Tester Volt Detector Test Pen AC DC Non-Contact Sensor 12-1000V

$53.44



Voltage Electricity Tester Volt Detector Test Pen AC Non-Contact Sensor 90-1000V picture

Voltage Electricity Tester Volt Detector Test Pen AC Non-Contact Sensor 90-1000V

$15.94



USB PD Battery Power Tester Digital Type C Multimeter Voltmeter Voltage Current picture

USB PD Battery Power Tester Digital Type C Multimeter Voltmeter Voltage Current

$17.90



Voltage Electric Tester Volt Detector Test Pen Non-Contact Sensor AC DC 12-1000V picture

Voltage Electric Tester Volt Detector Test Pen Non-Contact Sensor AC DC 12-1000V

$8.99



2PC ensitivity Electrical Tester Pen Non-Contact AC Voltage Detector picture

2PC ensitivity Electrical Tester Pen Non-Contact AC Voltage Detector

$12.99



Voltage Electric Tester Volt Detector Test Pen AC DC Non-Contact Sensor 12-1000V picture

Voltage Electric Tester Volt Detector Test Pen AC DC Non-Contact Sensor 12-1000V

$6.67







Copyright © 2004-2016 BlackBerryForums.com.
The names RIM © and BlackBerry © are registered Trademarks of BlackBerry Inc.