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Old 07-07-2014, 09:00 AM   #1
rapTordeVil
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Default BES 10.1.2 (Bundle 15) - 8000 subfolder in mailbox problems

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Does anybody had already problems with a mailbox with a huge count of subfolders, like 8000?
One user with 37000mails/560mb/enterprisevault make already problems on activesync/blackberrybalance.
Every time when the device is loading the mail-content it needs ~30sec. also when just inbox/sent/drafts (3days only) enabled.

Thanks in advance!
rapTor_deviL

Last edited by rapTordeVil; 07-07-2014 at 09:58 AM..
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Old 07-07-2014, 09:49 AM   #2
knottyrope
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Default Re: BES 10.1.2 (Bundle 15) - 8000 subfolder in mailbox problems

that's a lot of folders and yes it can cause issues

37k emails is a lot too and can cause issue if syncing more than 30 days
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Old 07-07-2014, 10:02 AM   #3
rapTordeVil
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Default Re: BES 10.1.2 (Bundle 15) - 8000 subfolder in mailbox problems

Quote:
Originally Posted by knottyrope View Post
that's a lot of folders and yes it can cause issues

37k emails is a lot too and can cause issue if syncing more than 30 days
Thanks for your answer!
Is there a solution to fix that issue?
I already changed the sync to 3 days - other mailboxes are running on 30 days without problems.
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Old 08-13-2014, 10:11 AM   #4
rapTordeVil
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Default Re: BES 10.1.2 (Bundle 15) - 8000 subfolder in mailbox problems

Quote:
Originally Posted by rapTordeVil View Post
Does anybody had already problems with a mailbox with a huge count of subfolders, like 8000?
One user with 37000mails/560mb/enterprisevault make already problems on activesync/blackberrybalance.
Every time when the device is loading the mail-content it needs ~30sec. also when just inbox/sent/drafts (3days only) enabled.

Thanks in advance!
rapTor_deviL

For "solution" of that problem we moved 5000 of 8000 folders in a second mailbox with full-permission to each other.
As of now the device syncs only the remaining 3000 folders in a normal time period of 4-5 seconds.
In my opinion is the problem the handling of the device-software. When just "flight-mode" is enabled the same effect appears..
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