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Old 02-01-2010, 06:19 AM   #1
Craigt573
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Default Stop BES Installing Application

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I recently tried to install an app on one of our BlackBerrys, without any luck. I then found that the app was not compatible with the BlackBerry (9700).

But now I keep getting this warning in the app log.

Event ID: 20000

Source: BlackBerry Policy Service

PollForMissingApps: GetHHCodePackages reported: HHCM_DEVICE_NOT_SUPPORTED. Upgrade your copy of device.xml

Is there any way to stop the BES from trying to install the app?
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Old 02-01-2010, 10:24 AM   #2
cyclmpc
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You can reapply a 'clean' software configuration to that device.
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Old 02-02-2010, 09:13 AM   #3
Craigt573
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Not to sure if this is what you ment but updating the device.xml and vendor.xml files seems to have sorted the problem.

See article below.

http://www.blackberry.com/btsc/searc...rnalId=KB13589
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