Well done! All about talking to Orange retentions, they have the power to do anything.
For me it was:
Free bold, free bluetooth headset (don't ask don't get!), free insurance, 1100 mobile & international minutes, 200 texts, unlimited landline minutes, unlimited data, BES functionality, orange world traveller, for £30 a month
"Hang on sir I will put you through to retentions" - YES!!!