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Old 03-23-2008, 10:28 AM   #1
celltechy
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Default blackberry messenger inaccurate contact count

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So I have a curve 8310. On my BlackBerry Messenger contact list it constantly displays one more contact than I really have. With my contact list expanded or condensed it says, "Contacts (5/6)". If I add a contact it would display 6/7 and if I delete one, 4/5. No matter what I do I can't find the 6th contact. What is this fraction supposed to signify? In AIM it would indicate number online/total available. If someone is unavailable on BB it just displays them that way. I searched and checked the help section. How can I find this "ghost" contact and how can I get rid of it!? It is driving me up the wall.
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Old 03-23-2008, 10:34 AM   #2
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No pending invites in BB messenger?
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Old 03-23-2008, 10:41 AM   #3
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Wirelessly posted

Pending contact is my first guess
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Old 03-23-2008, 11:22 AM   #4
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Wirelessly posted (My blond BlackBerry)

Try a battery pull. Yesterday I had mine show as "Contacts 15/14". Wierd.

I did a battery pull and it cleared up.
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Old 03-23-2008, 01:27 PM   #5
rambo47
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Could it be that one of your contacts is changing his Blackberry, thus getting a new PIN and gumming up the works? I would think it would eventually straighten itself out if this is the case.
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Old 03-23-2008, 01:33 PM   #6
Sith_Apprentice
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check pending
check any collapsed groups
battery pull

those are the steps i would take to resolve it at first
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Old 03-23-2008, 05:37 PM   #7
John Clark
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BBMessenger has so many little bugs like that. It's a nice app but a little buggy.
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Old 03-23-2008, 09:09 PM   #8
celltechy
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I don't think anyone has changed phones/pins. I don't see any pending contacts (would they be hidden somewhere?) and is the battery pull the same as a soft reset? I do those quite frequently with the reset program.

Thanks
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Old 03-23-2008, 09:10 PM   #9
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A battery pull involves removing the battery while the device is on (for 20-30 seconds) and then putting the battery back in the device. It's also known as a 'hard reset'.
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Old 03-24-2008, 08:29 AM   #10
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Quote:
Originally Posted by juwaack68 View Post
A battery pull involves removing the battery while the device is on (for 20-30 seconds) and then putting the battery back in the device. It's also known as a 'hard reset'.
I knew what a battery pull was I just wasnt sure if it had the same effect as using the soft reset program. I did it and it didnt help the BB messenger issue. This is really driving me nuts. Any other ideas?
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Old 03-24-2008, 08:32 AM   #11
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Well... according to RIM, it doesn't have the same effect.
How do I reset my BlackBerry? - BlackBerryFAQ

Some users will say that it does, and I can go both ways at times. When in doubt (and you are), pull the battery as Juwaack described.
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