[lgoik2303]

i need a little help with my blackberry messenger.
I have a storm on a verizon network and am on a bes. when ever i send an invite using the pin the contact does not ever get the request. i am able to get they're request but after i accept it they stay as pending. i was able to add one contact using their email address and i receive their messages but they do not receive any of mine.
i am able to pin contacts. and have spoken to my IT guy and he has not disabled the feature on the bes. does anyone have any clue on how to get this fixed. thank you

[SteveO86]

I take it your IT guy was all to helpful with the resolving this issue.

Have you done the normal battery pull? Or tried uninstalling re-installing the BlackBerry Messenger?

[raja_3012]

I would say reinstalling BBM could help !

[MarcusT]

Before re-installing Blackberry Messenger a couple of quick steps:

On your BB, go into Settings>Options>Advanced Options>Host Routing Table>highlight any entry>menu key>Register Now.

A good test of PIN messaging before using BBM:

Go into Messages>menu key>Compose PIN. Put your own PIN number in the "To" field and send it. If you receive it than it should be working.

[lgoik2303]

Originally Posted by SteveO86

I take it your IT guy was all to helpful with the resolving this issue.

Have you done the normal battery pull? Or tried uninstalling re-installing the BlackBerry Messenger?

lol. actually he couldn't figure it out either. i will try reinstalling it. thank you to everyone who helped. i will give an update after thats done.

[lgoik2303]

Originally Posted by MarcusT

Before re-installing Blackberry Messenger a couple of quick steps:

On your BB, go into Settings>Options>Advanced Options>Host Routing Table>highlight any entry>menu key>Register Now.

A good test of PIN messaging before using BBM:

Go into Messages>menu key>Compose PIN. Put your own PIN number in the "To" field and send it. If you receive it than it should be working.

i tried this and received the pin but still had the issues with people not receiving my messages. im going to try and reinstall now. thanks for your help

[Serkle K]

this is a known issue that RIM and BBF Moderator Jadey are "working on"... see this thread for any insite or other info.

[lgoik2303]

ok so i deleted bbm but now i cant reinstall it. its not in the application center and when i go to the application loader through desktop manager its not there. any ideas?

[SteveO86]

The OS that is running on your BlackBerry is it installed on your computer?

Maybe re-install it if so, their should be an option in to check 'BlackBerry Messenger"

[lgoik2303]

the os on my blackberry is 4.7.0.75.
the version of desktop manager is 4.7 (not sure if thats what you mean)
i just downloaded desktop manager from the blackberry site but there is no blackeberry messanger on the list. man this is frustrating....

[jsconyers]

You need to download and install The blackberry OS on your PC. BBM is included in the OS. Once you install the OS on your PC, then you will see BBM in the list in DM.

[lgoik2303]

how do i do that?

[jsconyers]

http://www.blackberryforums.com/gene...ilanguage.html

[lgoik2303]

THAT WORKED!!!!!!!!! thank you so much. now lets see if reinstalling fix my first issue.