[dding0919]

we are migrating users from BES 4.x to 5.x using Transporter. All worked well except contacts. Our BB users are set to use Desktop Manager to sync Outlook Contacts and a modified GAL created in Public Folder. Sync is bidirectional. To avoid downloaded GAL to be synced to Outlook Contacts we have set a IT policy to disable PIM wireless sync for Address Book.

Before migration on the handheld under Contacts\Options\Address Books there is only one Desktop. After migration it became 2. Then if you connected the handheld to the machine with Desktop Manager the sync will start and prompt for another additions of GAL. This will generate duplicated contacts on the handheld.

On the handheld I have tried to set Contacts\Options\General Settings\Allow duplicate names to No. But no luck.

Has anyone run into the similar issue? How to fix it? I found some RIM support KB articles and all required either backup and restore or RSET contacts or clean servicve book. I hope to find a way with no or less user involvement.

Thanks

[yoshi729]

Hello, did you figure out how to avoid the duplicates when doing the migration? I'm about to migrate 120 users and did migrate 4 users and those users got duplicate contacts and calendars. So I'm wondering if you know anything. Let me know, thanks!!

[Dubdub]

Moved to a more appropriate section.

[freakinvibe]

yoshi, did the Transporter Tool report the user with the status "MigrationCompleteSuccess"?

Double address books and calendars normally happen only when you activate a device on a new server without wiping. But the Transporter "SWITCH_SERVICE" should handle that.

For the 4 users, you will have to delete the obsolete service books or wipe and re-activate them.