In the past I would not have troubles with profiles during OS upgrades, but now I do.
My theory is that during the OS upgrade, while all 3rd party applications do get reinstalled, those apps that inject themselves into Options and from there, into Profiles seem to cause a problem.
What I write now is not proven fact, just a personal theory. I have BerryBuzz, and SmartAlerts installed. These apps, when first downloaded and the icons clicked for the first time, install themselves into your Options. From there, you configure your various filters, etc. and while you do so, entries are being created in Profiles.
Now, when an OS upgrade occurs, your 3rd party apps and settings are backed up and restored, but my theory is that the Profiles restored fail a validation check against an as-yet unconfigured app. What I mean by this, is if you set up a SmartAlerts filter for say, "Email from Johnny", an entry is created in Profiles called "SmartAlerts - Email from Johnny". But when you upgrade or downgrade OS's, when the profiles are restored, there is no "Email from Johnny" filter in SmartAlerts, because it, like most other 3rd party apps, loses it's settings. So now there is no filter, and no corresponding entry in Profiles, and so the restore of your pre-OS-upgrade Profiles fails some sort of validation check against your post-OS-upgrade Profiles. Call it a field mismatch, if you will. And so default settings are used instead of possibly corrupted settings.
Again, it's only a theory and not proven.
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-Klotar
Supervising Manager of the Department of Redundancy Department.
BlackBerry Certified Support Specialist
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