[cmvanwyk]

We normally have to wipe phones before adding them to our BES.
For the first time today a 8310 decided not to show any of the contacts that were on the phone (sim & phone).
Did a restore, but not restoring contacts (does it have the contacts in them?).
Assistance would be highly appreciated.

[jsconyers]

Why do you normally "have to" wipe the device before adding them to the BES?

Where did you do a restore from? Did you create a backup? Were any contacts on the device when you did the backup?

[cmvanwyk]

normally have to coz phone settings have been changed, so a wipe is required.
restored from backup and yes it did have contacts when i backed up

[x14]

Check for multiple address books on the BlackBerry.

[cmvanwyk]

hmmm how do I do that?

[bulletooth]

what HH OS is the 8310 running?