[Someone1234]

Originally Posted by ifonline

Wait... earlier you said that it was the OPs fault that the phone got scratched because the OP didn't check the credentials of the salesperson to determine technician qualifications. Now you're saying that it's the OPs fault that the damage to the phone wasn't fixed because the OP left the store without complaining? Clearly, in your clouded and obviously delusional mind, the OP won't ever be able to do anything correctly.

I assume in this very same mind you are the leader of your people, women fall at your feet screaming to have your children, and men cower before you dumbstruck by your square jaw and steel-blue eyes just ever so slightly covered by your perfect, wind-blown blonde hair?

Look, if you're going to continue to come to this thread despite your misguided protests that we are all effectively idiots (and therefore presumably not worth your time), then at least get your argument straight before trying to pretend like you have a clue what you are talking about.

I promise that we aren't all laughing at you. Honest. Although the thought of you standing on a mountaintop wearing a toga while waiving your staff across a sea of subservient people does make me laugh. A lot.

Okay, so I lied. I am laughing at you.

He still walked away and assumed responsibility and did not ask if the person was a qualified professional. dohohoho.

[Noodle22]

Looks like we have another troll to replace ApacheIndian.

[SteveO86]

When we walk into a store and work with someone, whether it be a sales person or repair guy, we do kind of assume they are qualified to work there..

When I go to buy a phone a speak to the sales guy wearing the company logo, I do kind of assume he is qualified. (granted the people as my VZW know me and that I do everything myself anyway )

[CanuckBB]

Originally Posted by Someone1234

The person walked away with the phone scratched, he then assumed responsibility.

Plus, a 100$ phone is no reflection to a 9000$+ car.

No, it was still done by the store employee. And a BB is a lot more than $100.00. And that doesn't even matter. He asked a company employee to fix an issue on a brand new phone. The employee damaged the phone. Copmpany liable. It's that simple.

[BallHawk3]

Last time I checked, T-Mobile doesn't fix phones.

I'm pretty sure they aren't paying works comp insurance for "technicians" at the retail front either.

I suprised this thread got out of hand and felt some over-reacted.

SIM card was installed improperly by the owner. Owner was unable to get the SIM card out beacuse it was STUCK. What if they had continued trying to get it out? Possibly damage it, or not get any further. Hence, that's why they took it to a t-mobile store, for HELP. T-Mobile doesn't have technicians.

Now I can understand if you were a Sprint Customer and took it to a Authorized Sprint Repair center, which is what they do...fix phones. Now i'm just speaking from my experience as a Sprint Technician. But see how Sprint doesn't really use SIM cards, if a SIM card was inserted improperly and I felt, any attemp to remove it out would more than likely damage the phone, I would deem that physical damage on the end user part and refer them through Insurance, would then result in an insurance deductable.

The same concept would apply if someone had gotten something stuck in their headset jack or charger. Cases like these, I would make it clear to the customer that hey, you need to go through insurance and pay the deductable. But...let me see if I can help you out first to avoid the insurance claim, i'll do my best, but can't garantee I can fix it. If they agree...ok....if not, go through insurance.

It just sounds like a mis-communication. The rep could have been more clear, or shouldn't have touched the phone at all like some mentioned. But. I just don't like the whole though of "passing the blame."
All i'm saying is Good Samaritan laws and logic should apply here.

Me, personally, I would have let it go.

[SteveO86]

I think I we are really going off topic here.. The fault was on the tech for the damage done. Yes the SIM card got stuck, we all make mistakes but the employee used some type of razor which caused the damage.

I don't know how stuck the card was but surely it could have gotten out of the phone damage done to the phone.

Both the user and employee had a problem, however we do expect the company to help and not cause more of an issue that is already there.