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Old 06-04-2008, 10:31 AM   #1
EmilieL
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Hi everyone!

I've been trying for 2 days to activate mds runtime but it always gets stuck at 33%...
for some reason, it suceeded (I just let the handheld rest on my desk and when I came back, I had access to mds control center)

But when I try to open it, an alert appears "An internal application error has occured"

When I try to activate it again, it fails again...

Also, the registered device in blackberry manager always shows "offline"...

anyone know what is going wrong?
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Old 06-04-2008, 02:53 PM   #2
EmilieL
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again, for some reason I was able to activate it without modifing anything.. huh?
I don't get this error now but I'm having trouble installing applications...

It can take up to 30 minutes before I'm able to install an application...

I tried the following :

1) Using the blackberry manager, I went to the application registery and right clicked the application I wanted to install. I then clicked install on device.
1) a) I tried to do a silent installation
1) b) I tried to do a non silent installation

2) Using the mds control center, I searched for the application and pressed install

When I use the first option, nothing happens on the black berry
When I use the second option, strange things happen
sometimes, I'll have to hit search continuously for the search results to apprea
sometimes, I will get an alert displaying "processing request. please wait" or something like that
sometimes, a screen will appear with a cancel button at the bottom.. it displays something like "installing application queue:1"

But it never displays something like "application succesfully" (I don't know what is supposed to happen... but you get the idea)
it just get stuck there...
and like 30 minutes later (no kidding), the application appear in the mds control center....
sometimes, an alert with pop displaying "Administrator suggest to install the following application : "HelloWorld" [Yes][No]

It just seems soooooo random...
Like I hit search and then the alert pops...

I don't seem to be able to reproduce the problems
What is displayed on the handheld seems completly random...

I also notice than the handeld appears "online" on the blackberry manager (under registered devices) only when I hit the search button...

It seems to affect the installation in some way...

Anyone could explain to me?

thanks!
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Last edited by EmilieL; 06-04-2008 at 03:00 PM..
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Old 06-04-2008, 05:21 PM   #3
brcewane
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Some answers to the following questions might help:

- What device model are you using
- What carrier are you on
- What OS version do you have on the device
- What version of the MDS Runtime are you using
- What kind of coverage are you in when you are attempting to install
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Old 06-05-2008, 07:47 AM   #4
EmilieL
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model : 8700r
carrier : rogers
OS : v4.2.1.101 (Platform 2.3.0.81)
MDS Runtime : 1.1.2.26

The covrage is good

thanks
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