BlackBerry Forums Support Community
              

Closed Thread
 
Thread Tools
Old 07-22-2010, 08:16 AM   #1
kogar
New Member
 
Join Date: Nov 2009
Model: 8900
PIN: N/A
Carrier: don't know
Posts: 9
Default CallHelper process keeps CPU at 100%

Please Login to Remove!

Hello all,

CPU of BB server is on 100% load since 2 days. This is caused by calhelper.exe processor.
We are using BES 5.0, OS: Windows Server 2003.
Exchange version is 2007 (separate server).

What can I do ?
Offline  
Old 07-22-2010, 09:11 AM   #2
Neo3000
Knows Where the Search Button Is
 
Neo3000's Avatar
 
Join Date: Jul 2008
Model: 9000
PIN: N/A
Carrier: TMO
Posts: 32
Default

Do you use current MAPI 8165?
Then it is a known issue.

Workaround maybe to go back one MAPI version (8147?) ...


Greetings,
Neo3000
__________________
BES 4.1.7 (20 servers), Domino 7.0.3 with 19000+ users
BES 5.0.2 (8 server), Exchange 2010 SP1 with 1000+ users
Offline  
Old 07-22-2010, 10:27 AM   #3
kogar
New Member
 
Join Date: Nov 2009
Model: 8900
PIN: N/A
Carrier: don't know
Posts: 9
Default

thanks for the quick reply and yes,CDO.DLL version is 6.5.8165.0.
How to go back to another MAPI version ?
Offline  
Old 07-23-2010, 03:30 AM   #4
freakinvibe
BlackBerry Extraordinaire
 
Join Date: Aug 2008
Location: Basel
Model: Class
PIN: N/A
Carrier: Swisscom
Posts: 1,616
Default

Uninstall the current version and install the old version.
Offline  
Old 08-09-2010, 03:03 AM   #5
kogar
New Member
 
Join Date: Nov 2009
Model: 8900
PIN: N/A
Carrier: don't know
Posts: 9
Default

How installing another version affect BES ? Also, if I install another version that I'll have different versions on Exchange server and on BB server. Will this have any effect ?

Thanks in advance !
Offline  
Old 08-09-2010, 03:12 AM   #6
freakinvibe
BlackBerry Extraordinaire
 
Join Date: Aug 2008
Location: Basel
Model: Class
PIN: N/A
Carrier: Swisscom
Posts: 1,616
Default

Look on the compatibility matrix. If it is supported, it should be no problem.
Offline  
Closed Thread


Thread Tools

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off

Forum Jump


New In Box Schneider TSXMRPC001M Memory Card Module picture

New In Box Schneider TSXMRPC001M Memory Card Module

$519.99



New Factory Sealed AB 1756-L63 SER B ControlLogix 8MB Memory Controller 1756L63 picture

New Factory Sealed AB 1756-L63 SER B ControlLogix 8MB Memory Controller 1756L63

$437.00



New In Box Schneider TSXMRPP224K Memory Module picture

New In Box Schneider TSXMRPP224K Memory Module

$338.48



NEW Sealed 1756-L61 Allen-Bradley SER B ControlLogix 2MB Memory Controller picture

NEW Sealed 1756-L61 Allen-Bradley SER B ControlLogix 2MB Memory Controller

$423.00



Dental Endo NiTi Gold Taper Heat Activated /Rotary Files Engine Use 21mm/25mm picture

Dental Endo NiTi Gold Taper Heat Activated /Rotary Files Engine Use 21mm/25mm

$234.68



We R Makers The Cinch Book Binding Machine Round hole V 2 White Aqua 71050-9 picture

We R Makers The Cinch Book Binding Machine Round hole V 2 White Aqua 71050-9

$79.99







Copyright © 2004-2016 BlackBerryForums.com.
The names RIM © and BlackBerry © are registered Trademarks of BlackBerry Inc.