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07-07-2009, 08:31 AM
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#1
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Thumbs Must Hurt
Join Date: Jul 2007
Location: KY
Model: 9700
OS: 5.0.0.566
PIN: 2164B714
Carrier: AT&T
Posts: 171
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8900 Shuts Down with Sitting on Flat Surface
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I've having a strange issue with my new 8900 Curve. If I take the device and place it on my desk or any flat surface it will sometimes shut down the phone. I don't drop the phone down, just place it gently on the desk. It only happens occasionally.
I will sit the phone down and it's almost like the battery comes loose. The screen turns black and the LED turns solid red then shuts off. At that point I have to do a battery pull to get the device to reboot. All the time the battery is still tight in it's place.
Anyone else have this issue? Should I take it back and get a new one?
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07-07-2009, 08:35 AM
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#2
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Platinum Sponsor
Join Date: Dec 2006
Location: CANADA
Model: 9920
OS: 5.2.0.168
PIN: 3218B513
Carrier: ROGERS AND FIDO
Posts: 885
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Wirelessly posted (BlackBerry 11000 Colosol)
Sounds like the battery is moving away from contacts on the bottom. Try putting a business card between the battery and battery door
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07-07-2009, 08:42 AM
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#3
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Thumbs Must Hurt
Join Date: Jul 2007
Location: KY
Model: 9700
OS: 5.0.0.566
PIN: 2164B714
Carrier: AT&T
Posts: 171
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Quote:
Originally Posted by Horizon Wireless
Wirelessly posted (BlackBerry 11000 Colosol)
Sounds like the battery is moving away from contacts on the bottom. Try putting a business card between the battery and battery door
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That's what I was thinking but when I check it's still just as secure. The battery in the 8900 is a good tight fit and it's not moving at all.
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07-07-2009, 08:43 AM
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#4
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Platinum Sponsor
Join Date: Dec 2006
Location: CANADA
Model: 9920
OS: 5.2.0.168
PIN: 3218B513
Carrier: ROGERS AND FIDO
Posts: 885
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Wirelessly posted (BlackBerry 11000 Colosol)
Did you try my fix just to make sure?
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07-07-2009, 08:50 AM
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#5
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Thumbs Must Hurt
Join Date: Jul 2007
Location: KY
Model: 9700
OS: 5.0.0.566
PIN: 2164B714
Carrier: AT&T
Posts: 171
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Quote:
Originally Posted by Horizon Wireless
Wirelessly posted (BlackBerry 11000 Colosol)
Did you try my fix just to make sure?
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I just added a piece of cardstock behind the door, I will see if it does it again
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07-07-2009, 11:16 AM
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#6
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Talking BlackBerry Encyclopedia
Join Date: May 2006
Model: 8900
Carrier: Cincinnati Bell
Posts: 352
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You could try a battery pull if you haven't done that yet.
Otherwise, I would take it back and get a new one. Could be more problems down the line with it.
Ken
__________________
Phones Owned: Nokia 6200; Nokia 6126 2ea; 8700g; 8900; Carrier-Cincinnati Bell: Future Bold Owner
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07-07-2009, 12:59 PM
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#7
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Talking BlackBerry Encyclopedia
Join Date: Oct 2007
Location: fort hood
Model: 9900
OS: 7.1
PIN: 2800d27f
Carrier: tmobile
Posts: 327
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Wirelessly posted
Quote:
Originally Posted by rugmankc
You could try a battery pull if you haven't done that yet.
Otherwise, I would take it back and get a new one. Could be more problems down the line with it.
Ken
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A battery pull would be pretty useless since he said he has to take out the battery to fix the problem. I would say its a device problem. See if it can be replaced
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07-08-2009, 04:23 PM
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#8
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New Member
Join Date: Jul 2009
Model: 8900
PIN: N/A
Carrier: att
Posts: 7
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me too!!!
I just got my first blackberry, the 8900 and it did the same thing! I took it back, got a new one and it does it too! I thought it was just me being a new user. I talked with several experience blackberry uses and none of them had any suggestions. If anyone can help us, please, I love the phone and don't want to pick a new model!!
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07-08-2009, 04:33 PM
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#9
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Thumbs Must Hurt
Join Date: Jul 2007
Location: KY
Model: 9700
OS: 5.0.0.566
PIN: 2164B714
Carrier: AT&T
Posts: 171
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Quote:
Originally Posted by kelberry
I just got my first blackberry, the 8900 and it did the same thing! I took it back, got a new one and it does it too! I thought it was just me being a new user. I talked with several experience blackberry uses and none of them had any suggestions. If anyone can help us, please, I love the phone and don't want to pick a new model!!
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I put a piece of business card behind the battery as stated above and it hasn't done it since.
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07-08-2009, 04:38 PM
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#10
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New Member
Join Date: Jul 2009
Model: 8900
PIN: N/A
Carrier: att
Posts: 7
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Thanks, I'll try it too. I'm in KY too, maybe thats it, he he!
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07-08-2009, 04:43 PM
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#11
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Thumbs Must Hurt
Join Date: Jul 2007
Location: KY
Model: 9700
OS: 5.0.0.566
PIN: 2164B714
Carrier: AT&T
Posts: 171
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Quote:
Originally Posted by kelberry
Thanks, I'll try it too. I'm in KY too, maybe thats it, he he!
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You're welcome! Hey man send me a PIN invite mine's in my profile.
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07-08-2009, 05:03 PM
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#12
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New Member
Join Date: Jul 2009
Model: 8900
PIN: N/A
Carrier: att
Posts: 7
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so frustrating
i tried the card thing and was so excited, then 10 min later picked up my phone and it won't turn on!
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07-09-2009, 08:15 AM
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#13
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Talking BlackBerry Encyclopedia
Join Date: Mar 2008
Location: Manila, Philippines
Model: 9700
OS: 5.0.0.979
Carrier: Globe Telecoms - PH
Posts: 213
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Quote:
Originally Posted by kelberry
i tried the card thing and was so excited, then 10 min later picked up my phone and it won't turn on!
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If returning the device to get a new one is an option, I suggest doing it, just like what the previous posters advised.
__________________
9700 Unlocked BES
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8900 Unlocked BIS
App:5.0.0.822 Plt:5.2.0.76
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07-09-2009, 01:51 PM
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#14
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New Member
Join Date: Jul 2009
Model: 8900
PIN: N/A
Carrier: att
Posts: 7
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2nd phone
I originally purchased the phone on Saturday, exchanged it for another one on Tuesday and the new one is doing the same thing. I have also tried removing my memory card wondering if it was fomatted incorrectly from my previous phone of a different kind, but that hasn't kept it from shutting off either. Thanks for everyones suggestions, but unfortunatley, I still have a phone that won't stay on. I hope I don't have to exchange it for a different style.
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07-09-2009, 04:16 PM
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#15
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BlackBerry Mensa
Join Date: Jan 2009
Location: Chester,UK
Model: 9000
PIN: N/A
Carrier: Tesco Mobile
Posts: 9,481
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it turns off exactly when you place it on a desk? as opposed to you place it down, then go to pick it up 10 mins and its off?
could the atuo on/off settings be enabled?
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~Midnight Draven
"That's it then. Cancel the kitchen scraps for lepers and orphans, no more merciful beheadings... and call off Christmas."
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07-09-2009, 04:25 PM
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#16
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BlackBerry God
Join Date: Jan 2005
Model: iOS 5
Carrier: VZW
Posts: 11,701
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Quote:
Originally Posted by kelberry
I originally purchased the phone on Saturday, exchanged it for another one on Tuesday and the new one is doing the same thing.
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Are you sure there's no magnet near where you're laying the phone down?
This seems very odd.
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07-09-2009, 08:38 PM
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#17
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Talking BlackBerry Encyclopedia
Join Date: May 2006
Model: 8900
Carrier: Cincinnati Bell
Posts: 352
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Quote:
Originally Posted by penguin3107
Are you sure there's no magnet near where you're laying the phone down?
This seems very odd.
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Seems real weird for two phones. But the magnet is a good thought. I laid my phone while in its case on top of my laptop keyboard and shut the laptop off.
Ken
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Phones Owned: Nokia 6200; Nokia 6126 2ea; 8700g; 8900; Carrier-Cincinnati Bell: Future Bold Owner
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07-10-2009, 12:02 PM
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#18
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New Member
Join Date: Jul 2009
Model: 8900
PIN: N/A
Carrier: att
Posts: 7
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I exchanged the second one for a third last night and it seems to be doing ok so far. The guy at the at&t store said it is a known issue but no fix yet and they don't know whats causing it. No magnets around anywhere, it could be laying on my desk, my nightstand, my leg, in my purse, it doesn't matter. It's happened when its charging and not charging. There were times that it would be several hours before shutting down and other times it would be minutes, no rhyme or reason to when it would happen. I agree very strange, I just have my fingers crossed this one works normally. Thanks for all your ideas and suggestions though!
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07-10-2009, 05:33 PM
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#19
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Talking BlackBerry Encyclopedia
Join Date: May 2006
Model: 8900
Carrier: Cincinnati Bell
Posts: 352
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Quote:
Originally Posted by kelberry
I exchanged the second one for a third last night and it seems to be doing ok so far. The guy at the at&t store said it is a known issue but no fix yet and they don't know whats causing it. No magnets around anywhere, it could be laying on my desk, my nightstand, my leg, in my purse, it doesn't matter. It's happened when its charging and not charging. There were times that it would be several hours before shutting down and other times it would be minutes, no rhyme or reason to when it would happen. I agree very strange, I just have my fingers crossed this one works normally. Thanks for all your ideas and suggestions though!
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I assume by your carrier you got it at an att store. I guess att now has the 8900. If it does it again you can have them get one from another store since a third bad one would indicate a bad shipment. Hope the one got continues to work. It is a graet phone.
Ken
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Phones Owned: Nokia 6200; Nokia 6126 2ea; 8700g; 8900; Carrier-Cincinnati Bell: Future Bold Owner
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07-10-2009, 07:33 PM
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#20
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Thumbs Must Hurt
Join Date: Mar 2007
Location: NJ
Model: 8900
Carrier: T-Mobile
Posts: 121
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Maybe the store got a bad batch off phones that all came off the same assembly line???
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