Quote:
Originally Posted by jwcanada
I was curious if anyone else was experiencing this issue in their environment. We have a few users that have an 8703e from Sprint that is experiencing a large amount of abnormal transmission (arrows back and forth in upper right hand side of screen) which in turn is making the device chunk and have slow response. This is also making the battery drain in just a few hours (and the users are not heavy voice and data users) when other users are getting anywhere from a 1 day to 1 and a half days of battery life. I was working with RIM and Sprint on this issue and then Sprint thought they had a resolution...they released a new handheld software version (4.1.0.384) that appeared to address the issues we were having. It seemed to be a fix for some of our users but not a specific user. We then replaced her 8703 with a brand new 8703 with the new handheld software. The problem started back up again. So we had suspicions that it could be the GPS that was making an abnormal amount of transmission activity...the only thing is alot of our other users have the GPS turned on and are not having his issue.
Few questions...one has anyone else experienced this type of issue with this type of device and 2 has anyone found out the root cause? Any help is greatly appreciated. Thanks.
|
Is the constant data transmission happening everywhere, or just in specific locations? If the problem BB is often in a very weak signal area, you will experience this problem. It could also be that some aspect of provisioning/activation on the handheld didn't properly complete, and the device keeps trying to finish.
Has Sprint tried to remove all data features from the account and then re-adding them, while you perform a wipe on the device?