[ToMil]

Hi all,

I'm trying to add new device to my BES server. I've created user, set activation password and start Enterprise activation. On the device screen I got first:
"Activating emailaddress...
Verifying encryption...
Encryption verified...
Waiting for services..."

Then it keeps like this for next 15 minutes and after that I get information:

"The server is not responding. Please contact your System Administrator."

We are using:
Blackberry device Perl 8300 (4.2.2.90)
Blackberry Professional Software 4.1.4.2
Blackberry Manager 4.1.4.15
Server running on Wmvare server on Windows 2003 R2
Other Blackberry users are working normally

I already tried to Wipe the device and to reset the server! But without success!

Attached is the part of the MAGT log for the point ware I started the activation until device did inform me about problem...I tried to move other user information to keep it shorter...

Thanks for help
Regards
TM

[gibson_hg]

Welcome to BBF!

Try restarting the BlackBerry Policy Service, that's the usual fix for that issue.

[ToMil]

Originally Posted by gibson_hg

Welcome to BBF!

Try restarting the BlackBerry Policy Service, that's the usual fix for that issue.

Hi,

Thanks a loot for your help.
Even if I restarted complete BES server before things started to work after another BlackBerry Policy Service restart. It seams that every time I restart BES server I need once more to restart this service in order that activation process work normally...

Kind regards
TM