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12-23-2010, 03:32 PM
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#1
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Knows Where the Search Button Is
Join Date: Oct 2010
Model: 9300
PIN: N/A
Carrier: Virgin
Posts: 21
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Deleting messages
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I'm having trouble deleting Facebook messages from my main menu. Can anyone offer any advice on how to get rid of them?
Laurence
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12-23-2010, 08:45 PM
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#2
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BlackBerry God
Join Date: Mar 2005
Location: Others run out when we run in
Model: Z10
OS: Cheerios
PIN: No Pin just a Tack
Carrier: at&t
Posts: 10,030
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Re: Deleting messages
More info.
Email? text?
what do you call the main menu?
__________________
Z10 on BES
Z10 on BIS
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12-24-2010, 08:29 AM
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#3
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Knows Where the Search Button Is
Join Date: Oct 2010
Model: 9300
PIN: N/A
Carrier: Virgin
Posts: 21
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Re: Deleting messages
If i get a message on FB i get a notification in the envelope icon (Email) section of my BB. some i can get rid of, others i can't. It stays as a faded colour message. it's odd I know.
Laurence
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12-24-2010, 08:58 AM
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#4
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BlackBerry God
Join Date: Jul 2005
Location: Florida Panhandle
Model: BBPP
OS: 10.3.3
Carrier: T-Mobile USA
Posts: 14,081
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Re: Deleting messages
Have you tried a hard reset yet? If not, with the power on, remove the battery for at least 30 seconds. Do that and then try again.
__________________
- Ira
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12-24-2010, 11:35 AM
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#5
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Knows Where the Search Button Is
Join Date: Oct 2010
Model: 9300
PIN: N/A
Carrier: Virgin
Posts: 21
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Re: Deleting messages
Not tried that yet. Won't I loose all my information though?
Laurence
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12-24-2010, 11:39 AM
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#6
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BlackBerry God
Join Date: Jul 2005
Location: Florida Panhandle
Model: BBPP
OS: 10.3.3
Carrier: T-Mobile USA
Posts: 14,081
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Re: Deleting messages
No. You won't lose anything because of the battery pull. If you don't trust me, do a full backup first.
__________________
- Ira
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12-27-2010, 08:48 AM
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#7
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Knows Where the Search Button Is
Join Date: Oct 2010
Model: 9300
PIN: N/A
Carrier: Virgin
Posts: 21
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Re: Deleting messages
Did a hard reset, and problem solved. Thanks for the advice.
Laurence
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12-27-2010, 08:56 AM
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#8
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BlackBerry God
Join Date: Jul 2005
Location: Florida Panhandle
Model: BBPP
OS: 10.3.3
Carrier: T-Mobile USA
Posts: 14,081
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Re: Deleting messages
Battery pull fixes almost all weird stuff almost all of the time.
Short of the cases of flakey keyboard and button issues, it is THE first thing to try. (And for flakey keyboard issues, pull the battery and keep it out, and go read the FAQ.)
Posted via BlackBerryForums.com Mobile
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12-27-2010, 01:43 PM
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#9
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New Member
Join Date: Dec 2010
Model: 9530
PIN: N/A
Carrier: Verizon
Posts: 12
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Re: Deleting messages
You can never go wrong with a battery pull.
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01-04-2011, 06:33 AM
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#10
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New Member
Join Date: Aug 2010
Model: 9700
PIN: N/A
Carrier: Etisalat
Posts: 5
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Re: Deleting messages
Thanks for this, two of us are having the same problem with the PM's from Face Book.
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01-06-2011, 10:11 AM
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#11
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New Member
Join Date: Jan 2011
Model: 9330
PIN: N/A
Carrier: verizon wireless
Posts: 3
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Re: Deleting messages FB
I am unable to delete all of FB messages as well. I want the messages to come in my mail inbox so I don't want to turn that off. I did a hard reset several times and after that, I am able to delete MOST of them but not all. Why are only a few remaining and can't be deleted? They are deleted on the FB site itself but remain on the handset. Any ideas?
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01-06-2011, 10:17 AM
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#12
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BlackBerry God
Join Date: Jul 2005
Location: Florida Panhandle
Model: BBPP
OS: 10.3.3
Carrier: T-Mobile USA
Posts: 14,081
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Re: Deleting messages
Are the messages saved? Look in saved messages folder.
Posted via BlackBerryForums.com Mobile
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01-06-2011, 10:23 AM
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#13
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New Member
Join Date: Jan 2011
Model: 9330
PIN: N/A
Carrier: verizon wireless
Posts: 3
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Re: Deleting messages
They are not saved. I just tried a hard reset again. It left ones from yesterday and today. It makes no sense to me why a few are still on there but most are deleted.
I may return the phone for another BB or switch from BB next time. FB isn't even working on my handset right now. I had to go online.
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01-06-2011, 10:50 AM
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#14
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BlackBerry God
Join Date: Jul 2005
Location: Florida Panhandle
Model: BBPP
OS: 10.3.3
Carrier: T-Mobile USA
Posts: 14,081
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Re: Deleting messages
Ok...Do the battery pull again. Do it with the power on. Wait two or three minutes this time.
Posted via BlackBerryForums.com Mobile
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01-06-2011, 11:08 AM
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#15
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New Member
Join Date: Jan 2011
Model: 9330
PIN: N/A
Carrier: verizon wireless
Posts: 3
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Re: Deleting messages
No luck after more than 5 minutes.
Thank you so much for your help!!!
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01-06-2011, 11:25 AM
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#16
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BlackBerry God
Join Date: Jul 2005
Location: Florida Panhandle
Model: BBPP
OS: 10.3.3
Carrier: T-Mobile USA
Posts: 14,081
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Re: Deleting messages
Look, this a user to user forum, no association with RIM.
I don't use facebook, but still it seems to me what you are seeing is either very unusual or I'm not understanding.
See what others say, but if you are still unable to delete messages after a proper hard reset -- and if indeed these are old messages and not newly arrived messages -- then I would conclude your messages data base is corrupted. I'll say though that in the years and several BlackBerrys I've been through, I've never had an issue such as this.
You might try clearing just the messages database with desktop manager. Do a backup first. If you have been doing backups, selectively restore the next oldest backup and test.
Posted via BlackBerryForums.com Mobile
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