[opfer]

Hello,

I am completely new to BB, I just got my 8520 today which makes this problem even more frustrating. I will describe it in as much detail as possible here:

After I first started up my BB I went through the setup wizard. I set up the settings including email (gmail) and wifi. When I was done with the wizard I checked my messages. One of them asked me if I wanted to install a gmail app. I clicked the link and went thorugh the download proccess. When It finished (or at least I assumed it had finished) I pressed the "back button" on my BB. This is where something went wrong. I got an error message saying something along the line of "app error xxx reset". After that it reset itself, but it dosen't actually restart, it just stays in the boot screen with the little black clock. I am using a mac and I have installed the software, but it wont connect. The program says "waiting for device to start up", "connecting" and "device update failed". After that the BB restarts and the cycle repeats itself. If the BB is not connected to the mac it stays in the boot screen indefinitely as far as I've seen so far.

Would appreciate any solutions, help or advice on this problem.

Thank you!

[Dubdub]

Moved to 8500 section. Doesn't appear to be a Mac issue.

Try a battery pull and see if that corrects it. With the device on, pull the battery for about 30 seconds. Reinsert it and let the device reboot and see if it comes back to life.

[opfer]

Originally Posted by Dubdub

Moved to 8500 section. Doesn't appear to be a Mac issue.

Try a battery pull and see if that corrects it. With the device on, pull the battery for about 30 seconds. Reinsert it and let the device reboot and see if it comes back to life.

Thanks for the advice, but I've tried both hard resets as you describe and soft resets, it does no good.

Also, I have read about people with the same problem. From their posts I think I can safely conclude that my BB's OS is corrupted and I need to reinstall it.

So I guess the real question is: How do I reinstall the device's OS from a mac when the desktop software wont recognize the device?

Alternatively how can I make the software recognize the device?

Thank you!

[am_beagle]

Try this link BB 8530 boot-cycle - BlackBerry Support Community Forums