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Old 11-30-2009, 04:34 PM   #1
ki2594
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Default Searching around to no avail, can't activate TM visual voicemail

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So i'm looking around, and i can't seem to activate visual voicemail on my 9700. On the app it says on web2go that i can't do it for some reason. I can't find an option on my.tmobile either. Can anyone help me activate my visual voicemail?
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Old 11-30-2009, 05:02 PM   #2
jimroe
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I can't speak for TM but on AT&T I couldn't find it either so I called Customer Service.

They enabled it on my account (it's a free option on my plan) and stepped me through setting it up while I was on the phone - even left me a test voice mail and called me back after I had seen it to make sure I had no more questions about how it worked.
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Old 11-30-2009, 05:41 PM   #3
rambo47
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You need a BlackBerry data plan for this. Then call T-Mobile and see if they can enable it on your account.
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Old 11-30-2009, 05:51 PM   #4
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Look under Manage - Plans & Services in MyTMobile
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Old 11-30-2009, 06:42 PM   #5
jeremyckitching
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Wirelessly posted (BlackBerry Curve 8900)

Mas90guru has the right idea. It wouldn't work directly from my device, so I had to log on to mytmobile.com and activate it.
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Old 11-30-2009, 07:05 PM   #6
ki2594
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Quote:
Originally Posted by jeremyckitching View Post
Wirelessly posted (BlackBerry Curve 8900)

Mas90guru has the right idea. It wouldn't work directly from my device, so I had to log on to mytmobile.com and activate it.
So i've looked around, found the option, still didn't activate it. I have the Blackberry Unlimited Web plan and all. I called T-Mobile and they couldn't do anything without talking to the admin of the accounts (my father)...so i'll have to wait i guess. Annoying. it should just work, its a free service.
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Old 11-30-2009, 07:18 PM   #7
jeremyckitching
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Wirelessly posted (BlackBerry Curve 8900)

That is odd. Once I activated mine it just started working.
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Old 11-30-2009, 07:33 PM   #8
ki2594
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So here's what i see when i try to activate it :/
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