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Old 01-19-2012, 05:52 AM   #1
danielroberts
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Exclamation BES Express One Way Calendar Sync Problem

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Hello everyone,

I am having a problem with calendar entries not synchronising from the BlackBerry device back to the BES Express server. Entries added in Outlook are created successfully on the device.

Upon creating a calendar entry on the device, the following error is created in the Application Log:

{users email address} Synchronize() failed: ERR_FAIL, Tag=24630

Any help would be appreciated.

Thanks,

Daniel
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Old 01-19-2012, 09:18 AM   #2
rsthomas11
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Default Re: BES Express One Way Calendar Sync Problem

I having the same problem, if anyone can help!

Hi, we are a business using BES Express and approx 10 Blackberrys. On at least 3 of the handsets, the calendar sync is not working correctly. If we put an appointment on Outlook, this syncs to the phone but not vice versa.

I have tried wiping one of the handsets and when I reactivate the BES, in the big long list of Syncing items, there is no Calendar (I'm sure there should be?) Everything else seems to be syncing ok but it does keep getting stuck on a certain % (62% and then 88%).

I also tried deleting and undeleting the CICAL & SYNC service books but still no syncing.

All handsets are Blackberry Bold 9700.

Can anyone help?? Thanks in advance
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Old 01-19-2012, 09:58 AM   #3
knottyrope
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Default Re: BES Express One Way Calendar Sync Problem

What version BES, Mail server, and CDO are you using?
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Old 01-20-2012, 06:20 AM   #4
danielroberts
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Default Re: BES Express One Way Calendar Sync Problem

We're using BlackBerry Enterprise Server Express 5.0.3 SP3, with Microsoft Exchange 2010 (with separate Mailbox Server & Client Access Server). CDO version is: 1.2.1 (6.5.8244.0)
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Old 01-28-2012, 08:31 AM   #5
cahmadh
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Default Re: BES Express One Way Calendar Sync Problem

Am having the same exact issue, any help?
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Old 01-28-2012, 10:23 AM   #6
nobody7290
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Default Re: BES Express One Way Calendar Sync Problem

Check for possible permission problems:
logon to PC the BES server is runnning on, using the besadmin account.
open a command-prompt
change directory to: program files/Research in motion/Blackberry Enterprise server/Utility
Execute "iemstest.exe" (if the program is not there you find it in the unpacked folder you used for installation of the BES in the root folder of your harddisk)
Choose the mapi profile "Blackberry Server"
Choose a user from tha GAL where the sync does not work correct.
paste the result here,
maybe, also again run a test with a user which is ok. Compare the result.
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Old 01-28-2012, 03:14 PM   #7
cahmadh
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Default Re: BES Express One Way Calendar Sync Problem

Here are the results of iemstest.exe

C:\Windows\system32>"C:\Program Files (x86)\Research In Motion\BlackBerry Enter
rise Server\Utility\IEMSTest.exe"
BlackBerry Enterprise Server Utility - IEMSTest.exe (IExchangeManageStore), Ver
ion 1.0
Copyright (c) Research In Motion, Ltd. 1999. All rights reserved.
Opening Default Message Store Mailbox - BESAdmin

John: Opening message store using
/o=First Organization/ou=Exchange Administrative Group (FYDIBOHF23SPDLT
/cn=Recipients/cn=John
/o=First Organization/ou=Exchange Administrative Group (FYDIBOHF23SPDLT
/cn=Configuration/cn=Servers/cn=EM-CAS.xxx.com/cn=Microsoft Private MDB
John: Mailbox opened successfully
John: Root Folder opened successfully
John: Folder created successfully
John: Test folder deleted successfully
John: MAPI test completed successfully
John: CDO Server Name: EM-CAS.xxx.com
John: CDO Mailbox DN: /o=First Organization/ou=Exchange Administrative
roup (FYDIBOHF23SPDLT)/cn=Recipients/cn=John
John: CDO logon successful
John: Get default calendar folder successful
John: Get calendar folder name successful: 'Calendar'
John: CDO test completed successfully
John: No Send As permission for the {xxx\besadmin} account operator
.
John: Initializing EWS Proxy... successful
John: Configuring User... successful
John: EWS calendar find request... failed
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Old 01-28-2012, 03:28 PM   #8
cahmadh
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Default Re: BES Express One Way Calendar Sync Problem

Some more information...

In my case am running windows exchange server SP1, rest is same as mentioned above. In addition am not able to send meeting requests from my blackberry to others. The issue is with all the users.
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Old 01-28-2012, 04:13 PM   #9
nobody7290
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Default Re: BES Express One Way Calendar Sync Problem

"John: No Send As permission for the {xxx\besadmin} account operator"

you should again to through this:
KB02276-Assigning service account permissions for a BlackBerry Enterprise Server for Microsoft Exchange

Also, make sure that the the users are not member of any special groups like administrators, printer operators, backup operators...
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Old 01-28-2012, 04:35 PM   #10
cahmadh
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Default Re: BES Express One Way Calendar Sync Problem

Thank you for the reply.

I happened to access one more BES server in one of our other branch and i ran the IEMSTest.exe and found the same result as my server ´ncluding the No Send As permission log. Surprisingly, they are not facing this issue. They are using Exchange server 2010 and BES 5.0 SP2 on Windows server 2008 R2 with CDO.dll 6.5.8190.0 and mapi32.dll 1.0.2536.0.

Anyhow, i can go through these permission settings once again and post the result. If there is any other suggest pls let me know.
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Old 01-30-2012, 03:06 PM   #11
knottyrope
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Default Re: BES Express One Way Calendar Sync Problem

compare a good user with a bad one with ASDIEdit

Adsiedit: Active Directory

you might have some legacy attribute blocking send as, I have seen it before with people that have upgraded form NT days to 200, 2003, to 2008 and some attributes from NT were causing the issue. Then again it might not be anything to do with it. The send as is a bit fun to figure out.
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Old 01-30-2012, 05:56 PM   #12
nobody7290
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Default Re: BES Express One Way Calendar Sync Problem

Quote:
Originally Posted by cahmadh View Post
Thank you for the reply.

I happened to access one more BES server in one of our other branch and i ran the IEMSTest.exe and found the same result as my server ´ncluding the No Send As permission log. Surprisingly, they are not facing this issue. They are using Exchange server 2010 and BES 5.0 SP2 on Windows server 2008 R2 with CDO.dll 6.5.8190.0 and mapi32.dll 1.0.2536.0.

Anyhow, i can go through these permission settings once again and post the result. If there is any other suggest pls let me know.
You also could try to go into the exchange console an manually add the besadmin sendas and full access rights to the mailbox in question. Then again run the test. Also in the AD users and computers after you activate the advanced options view, look if the inherit permissions checkbox is checked.
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Old 02-04-2012, 12:39 PM   #13
cahmadh
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Default Re: BES Express One Way Calendar Sync Problem

I found that i don't have full manage permission on the mailbox and getting an error, now am working on it, hopfully this will be resolve the issue.
will post my solution if it worked for me.
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