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Old 08-16-2011, 12:12 PM   #1
thelionuk
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Default Empty e-mail folders on BB Curve 9300

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My BB mirrors my Google mail set-up on my desk top, including folders etc.
Problem: The folders on my BB are empty - I can only ever see messages that are in my inbox. As soon as I move a message on my desk top from the inbox to a folder it disappears on my BB as it is no longer in the inbox and all folders are empty.
How can I see filed e-mails in folders on my BB?
Thanks!
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Old 08-16-2011, 12:16 PM   #2
jsconyers
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Default Re: Empty e-mail folders on BB Curve 9300

Are you using the Gmail app or do you have your Gmail account setup through BIS?
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Old 08-16-2011, 12:26 PM   #3
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Default Re: Empty e-mail folders on BB Curve 9300

I thought sub-folders in Mail were a BES thing and not available on BIS.
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Old 08-16-2011, 01:58 PM   #4
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Default Re: Empty e-mail folders on BB Curve 9300

I think Rambo is correct.....
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Old 08-17-2011, 04:38 AM   #5
thelionuk
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Default Re: Empty e-mail folders on BB Curve 9300

Quote:
Originally Posted by jsconyers View Post
Are you using the Gmail app or do you have your Gmail account setup through BIS?
The set up is via work and I think it is through BES. Does anyone know how to activate the functionality that I need in BES?
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Old 08-17-2011, 07:41 AM   #6
jsconyers
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Default Re: Empty e-mail folders on BB Curve 9300

Go to Messages > Options > Email Preferences > Menu Key > Folder Redirection and select which folders you want to see.

You won't see any previous mail in these folders, but once the change is made, all mail going forward will show in these folders.
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When you take things for granted, the things you are granted, get taken.
Even a mosquito doesn't get a pat on the back until it starts to work.
Too many people miss the silver lining because they're expecting gold.
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Old 08-17-2011, 07:54 AM   #7
thelionuk
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Default Re: Empty e-mail folders on BB Curve 9300

Quote:
Originally Posted by jsconyers View Post
Go to Messages > Options > Email Preferences > Menu Key > Folder Redirection and select which folders you want to see.

You won't see any previous mail in these folders, but once the change is made, all mail going forward will show in these folders.
That is what we tried but it did not work... apparently we do not have Microsoft Exchange... although I have no idea what that means to the process...
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Old 08-17-2011, 08:18 AM   #8
jsconyers
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Default Re: Empty e-mail folders on BB Curve 9300

I suggest downloading and installing the Gmail app on your device.
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When you take things for granted, the things you are granted, get taken.
Even a mosquito doesn't get a pat on the back until it starts to work.
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Old 08-17-2011, 08:43 AM   #9
thelionuk
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Default Re: Empty e-mail folders on BB Curve 9300

thanks for all your advise, much appreciated.
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