My friend has the 8100 and I tried to setup her email from yahoo or any other internet email.
First problem:
There is no personal email setup icon(it's not hidden).
Second problem:
When I go to the Setup wizard and go to email setup, it asks only if I want to setup BES email but no option for personal email.
I don't know if this is a T-Mob thing or if the Pearl cannot accept BIS push emails like my 8310(AT&T). Currently, she can check her email by going to t-zones and using the browser, but that defeats the purpose of the BB. She does have the BB data plan but the setup options are just not available on the phone. Also when I goto Messages Options, it only lists General Options and not Email settings or Email Reconciliation.
Have her go to her my tmobile account and log in..
Scroll down till she sees "set up internet email" or whatever it says.. Click that.
She may or may not have to set one up first.. But on the left side of the page there should be a little box that has some options.. The last one should be "service books" have her click that and click "send service books"
This usually solves the problem from when I've seen it
Also: She can call customer service and tell the CSR to send her service books.. they say it takes "up to 24 hours" but I've usually seen it fairly instantly..
Has she pulled the battery on the phone recently? Sometimes that forces the service books to come up as well, making those icons appear and no need for the sending of the books
__________________
-"cuentale que te traigo loca"-
Last edited by mizditz101; 03-19-2008 at 01:25 AM..
I went to the T-Mob website to setup the email and got an error message.
An error occurred during email validation.
Please check your information and try again.
If the error persists, please contact your email account provider.
I do not understand why this would be. I have checked the info. Any suggestions?
Are you trying to set up an email account a company gave you? Those can be a little tricky. (that's the error I got when trying to help set up my dad's email) It is possible to do, but it takes some trying lol
Other than that, if it's a "free" email (google, yahoo, hotmail) I'm not real sure what the cause would be...
Wirelessly posted (Mozilla/4.0 (compatible; MSIE 6.0; Windows NT 5.0) BlackBerry8310/4.2.2 Profile/MIDP-2.0 Configuration/CLDC-1.1 VendorID/102)
she has tmob but I'm sure there is a simple fix for this problem. It has to be a problem with tmob because the email setup would not work on the tmob website. The issue has to have some roots in the phone too due to the absence of setup options for the email
which data plan does she have out of curiousity? try to resend service books, call Tmo to remove the plan and re-add, then try to register again on the Host Routing Table
8100 T-Mob Email Setup Problem
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