Originally Posted by aroramandeep
I purchased BB 9780 few days back and from Day 1 I am facing problem with internet connectivity. Most of the times Internet Browser does not open the webpage and gives error that internet access is not available and should contact service provider.
I checked with service provider (Vodafone) and first they asked me to delete some files from service book and when it didnt help then they asked me to wipe my BB. I did blackberry wipe and just restored my phonebook contacts but still facing same problem.
Does anyone has solution to this problem????
(FYI, earlier I was using 8310 and never had any problem like this)
It is not a general problem as mine works fine.
Have you checked for possible sources of interference with your wireless signal. Do you have any company policies applied to your device? Do a Ctrl alt H and what's the signal strength. Does the browser work in one place but not in another. Is it only one particular web site that fails or do all web sites fail?
Another idea is that it is either a firmware problem in which case you could reload or upgrade your firmware.
Or its a problem with the hardware and because your device is almost definitely brand new in that case simply ask for a replacement device.