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Old 10-12-2009, 03:53 PM   #1
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Default BBM 5.0.0.33 Lags/Stutters When Typing

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Overall I am happy with BBM 5, but it seems that I have stumbled upon something that I can't quite get past. I am running BBM 5.0.0.33 on my Bold (OS 4.6.0.297) and when I start a new conversation, everything seems fine. However, as time passes and the conversation gets longer, text input begins to lag/stutter. So much so that it becomes frustrating.

The only solution appears to be ending the conversation and starting a new one, which is less than ideal.

Anyone have any suggestion, or at least want to join in my pity party because they are experiencing this as well? Oh, and yeah, this time I have tried a battery pull but it doesn't seem to help.

Thanks.
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Old 10-12-2009, 04:22 PM   #2
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I hear you! There are about 7 of us in a chat group and we're all experiencing it!
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Old 10-12-2009, 05:32 PM   #3
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Wirelessly posted

I was experiencing the lag too. I was also experiencing a sort of "screen blinking" everytime I typed something. I tried a battery pull to no avail. Then I reinstalled BBM 5.0 and all seems to be well.
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Old 10-12-2009, 05:33 PM   #4
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Did you do anything like uninstall before re-installing? I might give that a shot later to see if it helps. I just don't want to make it worse.
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Old 10-12-2009, 05:48 PM   #5
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I still get the lag on occasion, I was thinking it was because I am still using an 8330. I would think the newer devices would be ok, but I guess not?
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Old 10-12-2009, 05:48 PM   #6
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Wirelessly posted

Yes, I did uninstall first. Sorry I left that out. Here's what I did: 1) I backed up everything to my media card, 2) I uninstalled the software, 3) when it prompted to reboot, I allowed it, 4) I went to blackberry's website and reinstalled it, 5) I restored the backup. The restoration of the backup restores your groups to, w/ its conversations. Btw, I did all of this while I was out for a walk, so no need for desktop manager.
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Old 10-12-2009, 06:20 PM   #7
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I had some lag until I installed OS 5, all seems to be okay.
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Old 10-12-2009, 08:30 PM   #8
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Quote:
Originally Posted by SteveO86 View Post
I still get the lag on occasion, I was thinking it was because I am still using an 8330. I would think the newer devices would be ok, but I guess not?
Yeah. It's odd, and my girlfriend's Bold doesn't seem to be having the same issues, so it's hit or miss I suppose.

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Originally Posted by evenflo22 View Post
Wirelessly posted

Yes, I did uninstall first. Sorry I left that out. Here's what I did: 1) I backed up everything to my media card, 2) I uninstalled the software, 3) when it prompted to reboot, I allowed it, 4) I went to blackberry's website and reinstalled it, 5) I restored the backup. The restoration of the backup restores your groups to, w/ its conversations. Btw, I did all of this while I was out for a walk, so no need for desktop manager.
Thanks. I'll give this a shot at work tomorrow.

Quote:
Originally Posted by zerog46 View Post
I had some lag until I installed OS 5, all seems to be okay.
I'm looking forward to OS 5, just not ready to give it a shot just yet. Thanks for the heads up about performance, though.
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Old 10-13-2009, 06:02 AM   #9
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Okay, I have deleted and re-installed BBM5. I'll be watching performance today and will post back here with the results.
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Old 10-13-2009, 04:32 PM   #10
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Well... it didn't help, unfortunately. I might go back to 4.6 this weekend. The lag is just too much of a hassle.
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Old 10-13-2009, 06:15 PM   #11
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And now there's a new problem... after a period of time (or possibly after reaching a certain length with the chat session) the chat freezes and I can no longer respond to the chat. I have to end the chat and start a new one.

This is terribly frustrating, and I've now reached the point where I have to wonder if anyone at RIM even bothered to use this software before pushing it out to everyone?
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Old 10-14-2009, 07:19 AM   #12
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ian, i have multiple chats with people, and long ones too, but haven't experienced any of the problems! i guess like you said it's hit or miss i'm using a 9000 OS 4.6.0.282 with BBM 5.0.0.33.

maybe the OS 5 might help you? but yea, revert back to the old one. i was the happiest with it!
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Old 10-18-2009, 05:35 AM   #13
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It's definitely an odd one. I can find plenty of people that are experiencing the same issues, but I can also find plenty of people that aren't. Eh, who knows? I'm just going to install OS .303 and be done with it. I'll get BBM 5 when it is released with OS 5.
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Old 10-18-2009, 07:22 AM   #14
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ok, i take it back! i was chatting to my mom the other day.. and it refused to scroll down! i couldn't see what i was typing to her.. i had to shut the chat and restart it. that's the only time it happened.
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Old 10-18-2009, 07:37 AM   #15
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I have a sinking feeling that you will see this more often, unfortunately. I just finished wiping everything off my phone, and I'm now about to install 4.6.0.303 and I don't intend on upgrading the BBM to 5 again.
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Old 10-18-2009, 08:47 AM   #16
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I haven't experienced the lag (I'm using OS 4.7) but have experienced issues where it will take several minutes to clear a chat (I am in a few BBM 'Groups' that get pretty chatty).

I also HATE the new feature of having to download a picture before you can view it if a friend sends you a pic. That's a big step backward in functionality, if you ask me. Which you didn't
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Old 10-18-2009, 09:10 AM   #17
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Quote:
Originally Posted by juwaack68 View Post
...if you ask me. Which you didn't
But I do agree. To date, I experienced the following:

- Stuttering while typing a message
- Unable to see characters as I type a message
- Stuck download indicator/inability to receive a file
- Unable to set an alert for an unavailable contact
- Custom notification sound resets to a default sound

There were some nice features, and some fluff (from my perspective), but the headaches weren't worth the trouble for me. I am interested to see where BBM 5 goes, however, and look forward to OS 5/BBM 5 in the future.
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Last edited by ifonline; 10-18-2009 at 10:06 AM.. Reason: Forgot to add the custom notification sound issue
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Old 10-18-2009, 09:20 AM   #18
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I've also experienced the inability to download a file when someone tries to send it to me. I will click accept and then it just sits at 0.0KB received forever.

I came darn close to letting all of my end users know about the upgrade, but with the quirks I'm having, I'm glad I haven't yet. The support calls would never end.
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Old 10-18-2009, 09:34 AM   #19
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Does anyone have a problem with the BlackBerry Messenger - Groups Profile entry resetting?

After a battery it resets the Profile entry to Tone and plays the dimples sound... I'm in 5 groups and the sound is going to drive me nuts
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Old 10-18-2009, 09:47 AM   #20
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Quote:
Originally Posted by SteveO86 View Post
Does anyone have a problem with the BlackBerry Messenger - Groups Profile entry resetting?

After a battery it resets the Profile entry to Tone and plays the dimples sound... I'm in 5 groups and the sound is going to drive me nuts
Now that you mention it, at random times I will get that dimples sound when I receive a Group message. Then it reverts to the regular notification sound.
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