Guys,
I have been setting up a large number of Blackberrys in our company for the last year or two but have never come across this issue. Here is some details frst:
BES: 4.1.2 SP5
Device: Pearl 8100
Exchange 2003 SP2
The user is added to the Blackberry store in exchange and then added into the BES. An activation password is then set. When Enterprise Activation is initaited on the device, it pauses for serveral minutes and comes back with the usual 'contact your adminstartor' message.
What is strange is that the user receives an email from
network@etp2004.etp.eu.blackberry.net with the following:
This message is used to carry data between the BlackBerry handheld and an associated server. Please do not delete, move or respond to this message - it will be processed by the server.
BEGINETP 424
AfM9dysAAAAAIBAIMjU0NENBMDYgFkZlcmdhbC5NY05hbWFyYU BFU0IuSUUAf9sNClAJT1RB
S0VZR0VOA0CAgICCZQAAAAABEBznt1oBglgBQwIAP3OPxmXXX2 BUh8zlcGC6UOHXffMCdQ03
UKyfNQLi10v4zUuDk7/8t4JXZulyqGu2uwvDssehjccOStEvCt/10S4LAQECQwIA6Nv591nZ
i1CIEZW7hh6bI9eqvdxHaj9cQSsX/WmT+WrxfRu5lEzsym9STdI6BSNm9wQEh9iq1yc5N1TJ
CmRCOc4DAQMEBP//t1sGBCVEygYHAQMKgTZkAQcBBJDpWEgQATAHBAbKRCUFAQELAQ AGAQMO
AQEIAgABCQIAAQwBAQIBIAoCAAEXCDIuMy4wLjgwEwp2NC4yLj EuMTAxFQQ4MTAwFBJSZXNl
YXJjaCBJbiBNb3Rpb24WBIQADQMdBAAAAAMaBAAAAIsZATAEAQ 8NAQEbCphTAwEHF3kDSfUc
DwIHAgABBwABAAgAAwQCCCAPAwUJBgcFAAEBBQYJAQcBHwt2b2 RhZm9uZSBJRQ!!
ENDETP 236120611
I have seen this message once or twice before but only when a device is setup, this device will not setup and the message is delivered to the users Outlook account.
I have ruled out the blackberry by attemping to reinstall; the OS and using differrent blackberrys (which subsequently worked fine with other email addresses)
Can anyone help? is there something we can check in exchange that might be causing this issue?