[bbwesternsydney]

Hi

We have been having some issues synchronising the exchange mailbox. The device was synchronising before but has since suddenly stopped.
We tried to delete the link between the user and the phone, recreated the account but it did not sort the problem. We are able to successfully browse the folders when looking at it from the account settings perspective (when selecting folders to sync) but the emails do not flow through.

Has this happened to someone here? I am very new to blackberry so I am hoping that someone can provide me some steps to troubleshoot further

Cheers
A.

[Escorts]

Please check BlackBerry Messaging Agent (MAGT) log.The default location for the MAGT logs can be found in <drive letter>:\Program Files\Research in Motion\BlackBerry Enterprise Server\Logs.

[knottyrope]

BlackBerry Enterprise Server will not work on a Z30

OP are you using BES or just EAS?

look at the EAS logs
KB34552-How to use Outlook Web Access to log Microsoft Exchange ActiveSync activity for a single mailbox

[tsac]

Way to go Escorts.
Maybe you should read the question and read the requirements for the OS10 devices