[capt-chris]

I just got my replacement 8120 and loaded my address book fine. Went through set up.

I was trying to view/edit photos and when I plugged my phone in it does not come up. The bubble came up installing drivers but i can't access my phone. It is charging while plugged in and I have tried 2 usb cables.

I have re-booted the phone and still nothing.

[devnull]

Is mass storage mode enabled on the device?

[capt-chris]

Mass Storage Mode Support: ON

[capt-chris]

any other suggestions??

[blkbrybiker]

try rebooting your computer, them plugging in your bb. you may also want to look at you are current on your windows (guessing you are using windows) updates. hope this helps.

[capt-chris]

I tried it on my laptop and my pc and it is not coming up on either. I guess I will just remove my memory card and upload / download directly to the computer.

[aiharkness]

Double check your settings again. You have card support on, mass storage mode on ... And what about the auto-enable setting?

If settings are correct next step is a hard reset. Rebooting may not do it. With the power on, remove the batteru for at least 30 seconds. If you've already done that, do it again and wait a couple minutes.

Only other thing that comes to mind is maybe someone used unauthorized software to alter the device and putzed it up. NJBlackBerry posted a link wrt to something like this a little while ago. And if that's it, there is a way to re-enable mass storage mode function, but I don't have the link.
Posted via BlackBerryForums.com Mobile

[capt-chris]

Is there a conflict with Norton?? When I got my old phone my ISP was using McAfee. They switched to norton at the end of last year and I haven't tried to load anything since.

Another reason for my asking is that when I plug the phone in the Norton back-up drive disappears sometimes.