[evarest]

Good day all,

I recently bought a Bold 9700 (after using a 9000 for over a year until last week). However, after successfully downloading and installing Yahoo messenger, I have been unable to log into the service with the following message appearing each time I try "Service not enabled for this handheld".

I have uninstalled and reinstalled the Yahoo messenger but it still gives me the same message. I did not have this issue when I was using the 9000 and I am able to successfully log-in on my pc.

Any suggestions on how I can overcome this issue?

Obim

P/S: I live in Nigeria and my carrier is Globacom (if this information helps)

[devnull]

Did you change your BIS account to match your new PIN & IMEI for the 9700?

When you get a new BB, you must change these to make the data plan work. Either login to your BIS account or call your carrier.

[evarest]

Many thanks for your response devnull. Pardon my ignorance but what is a BIS account and how do I log into it?

When I first bought my 9000, I didn't need to do the above but at this point I'm so frustrated I'm willing to try anything.

Help a brother out will ya?

Cheers

[devnull]

BIS = Blackberry data plan. Although, I have to admit to some assumptions.

- yahoo messenger requires a Blackberry data plan. Since I have never used this app, I can only assume it needs such. Most BB applications require this.
- you have a Blackberry data plan.

Typically your carrier will provide a "BIS" website to login and make changes. If not you can call them.


Now, having said all that, if Yahoo messenger does not require a data plan, everything I just said is inaccurate. If so, please forgive and hopefully others will pipe up and correct me if i'm wrong.

[evarest]

Many thanks. I'll give it a shot

[SteveO86]

Also make sure you have a BlackBerry Data plan, and that your carrier has you provisioned for one.

[evarest]

Hi Steve, my line was/is configured for a BlackBerry data plan as I used it successfully with my last BlackBerry (without even having to check the BIS). It is looking more likely that the problem I am facing might be a factory defect because even my carrier are stumped for suggestions

[SteveO86]

Can you browse the internet from your phone just fine, along with Email and everything?

Have you also done a battery pull, resending services books? Possibly even reinstalling the Yahoo Messenger App.

[Abims]

I used to have this issue too, until a friend gave me a service book(attached) that has yahoo messenger. I uploaded (restored) the service book through the blackberry desktop manager. Now I can chat on yahoo messenger

[hassn]

hi
Posted via BlackBerryForums.com Mobile

[tsac]

Not for nothing but this looks like theft of service. The service books are supposed to be downloaded by the carrier or re-installed by the DM after upgrade. RIM shows absolutely nothing on using someone elsexxx8217;s files to bypass the Service book download.

[Bravo 2-6]

Recommend you use Trillian (Paid app in BB AppWorld) or Nimbuzz which is a pretty good alternative, and its free to .
Posted via BlackBerryForums.com Mobile