BB 8700 question
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I've recently took up supporting Blackberries in an Enterprise environment. Prior to that, my exposure to them had been non-existent. I've got a user who has an 8700 and the problem she is having is that the password screen won't go past the "Enter the word <blackberry>".
She knows her password but it still won't work. It won't accept <blackberry> and won't continue down the path. As I said, I have a limited amount of experience with them. I'm at the point where I'm going to have her ship me the BB and see if I can work on it here. Problem is, she is a remote user and then she'd be without her cell.
I'm not trying to find a crack. I'm pretty sure the company can afford to buy another one. I'm just trying to see if I can resolve the issue without bringing the user down for a few days. Thanks for any info you guys might have.
Dozer
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