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02-11-2008, 06:20 PM
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#141
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BlackBerry God
Join Date: Jan 2005
Model: iOS 5
Carrier: VZW
Posts: 11,701
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Please Login to Remove!
Quote:
Originally Posted by adamli9
is lowercase edge (not connected to RIM) normal during the outage?
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Yes, that's normal for a Blackberry service outage.
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02-11-2008, 06:21 PM
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#142
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New Member
Join Date: Feb 2008
Model: 8820
PIN: N/A
Carrier: AT&T
Posts: 2
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How to see how many messages are pending on BES
Quote:
Originally Posted by mattk0
How do you find how many messages are pending?
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If you're on BES, you can open the Blackberry Manager; select your BES name under BlackBerry Domain | Servers; click on the Server Configuration tab to see the status.
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02-11-2008, 06:21 PM
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#143
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New Member
Join Date: Feb 2008
Model: 8800
PIN: N/A
Carrier: ATT
Posts: 1
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Still Having issues
6:20 PM Eastern.. Still having issues. SRP Connected yet no email going through...
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02-11-2008, 06:22 PM
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#144
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Retired BBF Moderator
Join Date: Aug 2005
Model: 9000
OS: 4.6.0.xxx
Carrier: AT&T
Posts: 10,149
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Blackberry Outage
A component of the network infrastructure is experiencing a service interruption.
Service Affected: BlackBerry All service for some *The Americas Network (MULT) subscribers in the following locations: The Americas,
Summary: BlackBerry Network Infrastructure
Impact: BlackBerry subscribers may be unable to send or receive messages. Subscribers may also be unable to register their device, roam in another location, or use other services such as Internet browsing.
BlackBerry Internet Service subscribers may be unable to use the BlackBerry Internet Service web site or perform activities such as creating new accounts, accessing their Internet mailbox, integrating third-party email accounts, or viewing email attachments.
Devices may not receive new service books. BlackBerry Connect and BlackBerry-enabled devices that require a new PIN may be unable to receive the PIN.
BlackBerry Enterprise Servers may be unable to connect to the BlackBerry Infrastructure.
Wireless service providers and device resellers may be unable to use BlackBerry administration web sites or perform activities such as creating subscriber accounts or provisioning services for subscribers. [0491]
Ticket Number: BB90352
Incident Window Start Date and Time: 11 February 2008 15:20:00 (EST)
Downtime Duration: Ongoing
% of Subscribers Affected: 50.00 (estimated)
Cause: To Be Determined
Latest information I have seen sent. Seems both BIS/BES are affected
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02-11-2008, 06:22 PM
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#145
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Thumbs Must Hurt
Join Date: Jan 2008
Location: Home of the Masters
Model: 9630
PIN: N/A
Carrier: Verizon
Posts: 53
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I would feel a little better if they had a press release giving a little more info other than the typical 'we know, we're working on it.'
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02-11-2008, 06:22 PM
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#146
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Thumbs Must Hurt
Join Date: Dec 2006
Location: Mississippi
Model: 9630
OS: 5.0.0.591
Carrier: Verizon
Posts: 102
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Quote:
Originally Posted by rmd0311
my wimpy 600 messages pending feels like nothing. Still down in NYC.
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7001 total Pending messages, 320 users 1 BES; Birmingham, AL still down.
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02-11-2008, 06:24 PM
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#147
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Thumbs Must Hurt
Join Date: Mar 2006
Location: Denton, TX USA
Model: 9000
Carrier: AT&T
Posts: 53
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Quote:
Originally Posted by MrTelephoneMan13
I would feel a little better if they had a press release giving a little more info other than the typical 'we know, we're working on it.'
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BlackBerry email service goes down - Feb. 11, 2008
__________________
UPDOG
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02-11-2008, 06:26 PM
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#148
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Talking BlackBerry Encyclopedia
Join Date: May 2007
Location: Back Forty
Model: 96xx
OS: O+
PIN: Firing
Carrier: Southern Bell, PrimeCo, Omnipoint, United Telecom
Posts: 426
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Oy Vey!
__________________
Semper Paratus - Semper Fidelis - Semper Vigilans - Laus Deo
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02-11-2008, 06:26 PM
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#149
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Thumbs Must Hurt
Join Date: Oct 2007
Model: 9000
OS: 4.6.0.266
PIN: N/A
Carrier: AT&T
Posts: 59
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Quote:
Originally Posted by jwh463
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"Walsh said RIM informed Sprint the outage was resolved and that a backlog of emails would be coming soon."
I'll believe it when I see it
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02-11-2008, 06:27 PM
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#150
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Thumbs Must Hurt
Join Date: Jan 2008
Location: Home of the Masters
Model: 9630
PIN: N/A
Carrier: Verizon
Posts: 53
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I'm not even gonna throw out my message pending number. The big dogs are rolling in the thousands.
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02-11-2008, 06:27 PM
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#151
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BlackBerry Extraordinaire
Join Date: Jul 2007
Location: Denver
Model: 8310
Carrier: AT&T
Posts: 2,044
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Quote:
Originally Posted by jwh463
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From the above link "According to Verizon spokesman, Tom Pica, a RIM email server had gone down, which was the source of the problem. "Service has been restored," said Pica, "it will just take a little while [for Verizon's system] to catch up."
How the heck does some guy from VZW think he knows what the problem is when RIM has yet to release that information??
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02-11-2008, 06:28 PM
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#152
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CrackBerry Addict
Join Date: Oct 2006
Location: Fairfield, CT
Model: 9930
OS: 7.1.0.755
Carrier: VZW
Posts: 619
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For starters, tak about irony - didn't they do a major DR test this past saturday - or was it two saturday's ago.
After 50 mins on hold, I got a TSup rep on the line around 4:10 eastern, and he didn't have a clue.
Now here's what REALLY gets me. They are no longer answering the TSupport lines.
For about 45 mins they were playing a message claiming phone problems (BS!).
Now they're playing a message saying that they know that there is a problem - and then it disconnects.
__________________
BB devices I've owned: 957 : 7750 : 7250 : 8703e : 8830 : 9530 : 9630 : 9650 : 9930 : 64GB PB
BES 5.0.4 ~ BES 10.1
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02-11-2008, 06:28 PM
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#153
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New Member
Join Date: Feb 2008
Model: 8310
PIN: N/A
Carrier: att
Posts: 7
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all 3000 screaming users are still waiting for their 84000 messages here in Houston
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02-11-2008, 06:30 PM
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#154
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New Member
Join Date: Feb 2008
Model: 8310
PIN: N/A
Carrier: att
Posts: 7
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most of the DTs have been localized to the thumbs
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02-11-2008, 06:30 PM
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#155
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Talking BlackBerry Encyclopedia
Join Date: Jun 2005
Location: Los Angeles
Model: 9000
OS: 6.0.0.431
Carrier: AT&T
Posts: 250
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Just an update , i sent a pin to pin from my verizon 8830 to sprint 8830, just got it from my sprint 8830, and that took about 30 minutes. SRP is now connected, as it was reported disconnected a while back (at about 12p). Messages are still backing up, as we still have alot pending.
__________________
Hunter Cheun
Mobile/PDA Support Engineer
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02-11-2008, 06:31 PM
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#156
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Thumbs Must Hurt
Join Date: May 2006
Location: Land of OZ
Model: 9930
Carrier: Verizon
Posts: 126
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Trashman01 - LOL
You made me laugh. I'm small potatoes here...130 users & they can wait.
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02-11-2008, 06:31 PM
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#157
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Thumbs Must Hurt
Join Date: Jan 2007
Model: 9630
Carrier: Sprint
Posts: 134
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Quote:
Originally Posted by CO_BBTechie
From the above link "According to Verizon spokesman, Tom Pica, a RIM email server had gone down, which was the source of the problem. "Service has been restored," said Pica, "it will just take a little while [for Verizon's system] to catch up."
How the heck does some guy from VZW think he knows what the problem is when RIM has yet to release that information??
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this is just bogus, I was just on the RIM con call and they said it was not a service outage, they are just experiencing slow message delivery and messages queuing. the problem is unknown and they are failing over. they are going to update again in 15 minutes.
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02-11-2008, 06:32 PM
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#158
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New Member
Join Date: Jul 2007
Location: In a van down by the river.
Model: NOTE2
OS: 4.1
PIN: <- Where do I find this?
Carrier: Sprint
Posts: 15,104
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Back in business
I am able to send and receive email now!
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02-11-2008, 06:33 PM
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#159
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Thumbs Must Hurt
Join Date: Jan 2008
Location: Home of the Masters
Model: 9630
PIN: N/A
Carrier: Verizon
Posts: 53
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Are you on a BES?
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02-11-2008, 06:34 PM
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#160
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Thumbs Must Hurt
Join Date: Jan 2008
Location: Home of the Masters
Model: 9630
PIN: N/A
Carrier: Verizon
Posts: 53
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Quote:
Originally Posted by jsconyers
I am able to send and receive email now!
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Are you on a BES?
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