Could it possibly be that I am the only BES Admin on the Sprint network currently having issues with 8830's randomly dropping from the EVDO network? I have a lot of users randomly going from 1XEV to 1x to 1xev... The fix for this is to reprovision the devices, but sometimes when I do that and ran a Diag. Report the Device has no connection to Blackberry Registration is NO, Connected to Blackberry is NO, Blackberry PIN to PIN is NO
Please see our technical supports comments regarding the 8830 issue. We are working to get it resolved as quickly as possible.
Below are updates for the Blackberry device issues:
Blackberry 8830:
Regarding drops from EVDO to 1x, the Maintenance Release (MR) from RIM is being tested in the Sprint lab and will be placed on the web once approved.
Yep My 8830 has been doing the exact same thing. Not sure what's going on, but they obviously need to work the kinks out.
On a totally other non related subject, is it me or is sprints customer service numbers route to the Philippines or somewhere in Malaysia? Ugh,.. I'm about to dump them real fast, this is getting ridiculous!
__________________
Hunter Cheun
Mobile/PDA Support Engineer
Hunter,
If you are a corporate customer, try 888-211-4727 . That's the number I call for customer support. Typically I always get the states. Sometimes I do get Calgary.