[centrekin]

Could it possibly be that I am the only BES Admin on the Sprint network currently having issues with 8830's randomly dropping from the EVDO network? I have a lot of users randomly going from 1XEV to 1x to 1xev... The fix for this is to reprovision the devices, but sometimes when I do that and ran a Diag. Report the Device has no connection to Blackberry Registration is NO, Connected to Blackberry is NO, Blackberry PIN to PIN is NO

[juwaack68]

My device will occasionally drop signal (usually at home), but I just turn the wireless off and back on and it works.

Haven't had any reports from users where we had to completely reprovision the device.

[centrekin]

From my Sprint Rep:

Please see our technical supports comments regarding the 8830 issue. We are working to get it resolved as quickly as possible.

Below are updates for the Blackberry device issues:

Blackberry 8830:
Regarding drops from EVDO to 1x, the Maintenance Release (MR) from RIM is being tested in the Sprint lab and will be placed on the web once approved.

[juwaack68]

Does that mean they are working on a fix to be released with and OS update?

[hdawg]

Perhaps try another carriers 8830 OS?

[Frank Castle]

I've seen this all week for our 8830 users. We have been going in and re-registering the device to get it back working. PITA!!!

[centrekin]

Originally Posted by jletendre

I've seen this all week for our 8830 users. We have been going in and re-registering the device to get it back working. PITA!!!

Have you heard when the new Maint. Release is coming out for the Sprint 8830's?

[KnacK]

Same here.

I've got 3 8830's doing the exact same thing.

[Frank Castle]

It's one of my questions for when Sprint comes in with the Q1/Q2 roadmap .. I'll have an answer next week hopefully.

[hcheun]

Yep My 8830 has been doing the exact same thing. Not sure what's going on, but they obviously need to work the kinks out.

On a totally other non related subject, is it me or is sprints customer service numbers route to the Philippines or somewhere in Malaysia? Ugh,.. I'm about to dump them real fast, this is getting ridiculous!

[KnacK]

Hunter,
If you are a corporate customer, try 888-211-4727 . That's the number I call for customer support. Typically I always get the states. Sometimes I do get Calgary.