BlackBerry Forums Support Community

Raven · 08-05-2008, 03:49 PM

Well my BES admins in my corp office have finally rolled out there IT Policy.
I now can't OTA anything
All non approved 3ed party apps have been killed (ie: gmail app & google maps)

John Clark · 08-05-2008, 03:50 PM

bummer....

Raven · 08-05-2008, 03:52 PM

I guess i could try to load things via cod files at home

penguin3107 · 08-05-2008, 03:53 PM

Quote:

Originally Posted by Raven

I guess i could try to load things via cod files at home

Yeah... you can try...

Johnny909 · 08-05-2008, 10:08 PM

Quote:

Originally Posted by Raven

Well my BES admins in my corp office have finally rolled out there IT Policy.
I now can't OTA anything
All non approved 3ed party apps have been killed (ie: gmail app & google maps)

Yes, the computer secret police do sometimes mess up a good thing. All in the name of network security, or is it just a power thing.
Just get yourself a personal, stay-at-home, BB and load and use whatever you like.
Good luck
J

infernox · 08-05-2008, 10:48 PM

Too bad, I know the feeling. My company is also on the IT policy. Luckily I know one of the BES admins and he granted me full rights. Thanks God!

hondaguy900 · 08-06-2008, 05:56 AM

Luckily I am our BES admin. Although we don't have any restrictions regarding installing third-party apps.

Raven · 08-06-2008, 09:51 AM

It's going to be harder to upgrade my os since i have to do a activation p/w now and can't use desktop manger to start the enterprise activation...
My BES admin are in Canada and can't even tell me what is white-listed for apps....
I wish i had access to the BES....

juwaack68 · 08-06-2008, 10:04 AM

Quote:

Originally Posted by Johnny909

All in the name of network security, or is it just a power thing.Just get yourself a personal, stay-at-home, BB and load and use whatever you like.
Good luck
J

While some BES Admins may enforce IT Policy limitations as a 'power thing', it's more likely, IMO, a matter of what they want or don't want to support.

Most company users don't realize what a PITA it is to get a call from an end user who has downloaded God-only-knows-what on their company device and now something doesn't work....but the BES Admin/BB Support person is expected to fix it.

Having a policy that blocks downloading stuff to limit support calls (which does affect the bottom $$ line), makes sense to some companies.

ndub33 · 08-06-2008, 10:51 AM

I understand the need to lock down just any old 3rd party app. (My company does this as well). What I'm not clear on , and hopefully someone can help educate me, is why I can't get shortcut icons to established websites (BB Forums, ESPN.com, The Weather Channel). These are all already bookmarked in my BB Browser (in fact ESPN.com and The Weather Channel are bookmarked out-of-the-box).

These would seem to be pretty harmless, low maintenence adds, yet e-mails requesting the OK to download them go ignored by my BES Admin. Any thoughts? Is there soemthing I'm overlooking?

O'dell · 08-06-2008, 11:59 AM

Quote:

Originally Posted by juwaack68

While some BES Admins may enforce IT Policy limitations as a 'power thing', it's more likely, IMO, a matter of what they want or don't want to support.

Most company users don't realize what a PITA it is to get a call from an end user who has downloaded God-only-knows-what on their company device and now something doesn't work....but the BES Admin/BB Support person is expected to fix it.

Having a policy that blocks downloading stuff to limit support calls (which does affect the bottom $$ line), makes sense to some companies.

This is really the only reason we enforce an IT policy on our end users. I got tired of getting calls like that, or other calls complaining about their call logs and messages disappearing after they installed some games, etc.

John Clark · 08-06-2008, 12:04 PM

A cliche comes to mind....

"Throwing the baby out with the bath water."

CanuckBB · 08-06-2008, 12:29 PM

Quote:

Originally Posted by ndub33

I understand the need to lock down just any old 3rd party app. (My company does this as well). What I'm not clear on , and hopefully someone can help educate me, is why I can't get shortcut icons to established websites (BB Forums, ESPN.com, The Weather Channel). These are all already bookmarked in my BB Browser (in fact ESPN.com and The Weather Channel are bookmarked out-of-the-box).

These would seem to be pretty harmless, low maintenence adds, yet e-mails requesting the OK to download them go ignored by my BES Admin. Any thoughts? Is there soemthing I'm overlooking?

Yes, you're overlooking the issues of support. Knowing what's on the desktop. I also lock down the PCs in my organization. That way I know what is or in the case of a BB, should be on the desktop.

I also have to enforce corporate rules of privacy and security. While some of the locking down policies are done for ease of support, the vast majority of them are to comply with corporate directives.

Raven · 08-07-2008, 01:45 PM

Quote:

Originally Posted by CanuckBB

Yes, you're overlooking the issues of support. Knowing what's on the desktop. I also lock down the PCs in my organization. That way I know what is or in the case of a BB, should be on the desktop.

I also have to enforce corporate rules of privacy and security. While some of the locking down policies are done for ease of support, the vast majority of them are to comply with corporate directives.

I don't have a problem with the new policy since i'm IT also, but the whole thing has been deployed by corporate IT with out telling local IT support on what is now blocked or not. They also broke tethering and we spent 3 weeks playing middle man with vzw support and the our bes admin team to fix a local VP's blackberry.

nvstrguy · 12-01-2008, 09:17 PM

They recently upgrade to new IT policy at work. Now my personal BB that I paid for and pay the monthly bill on is becoming closer and closer to useless. PIN is disabled, and device now password protected, by min 5-digit password. Device locks every time it goes into the holster or after 10 minutes of inactivity. Murphy's law says you get an email, pull it out of the holster go through the hassle of entering password just to see it is spam, replace back in holster, only to have it vibrate 2 seconds later and have to go through exercise again. The BB has almost taken many of flight out the window or into the wall.

You can make phone calls in locked mode, however voice-dial is disabled and no access to dialing from address book. This means trying to make a call while driving can be rather treacherous exercise.

If any of you out there know how I may alter the state of my personal device to make it a little more user friendly (read crack this stupid code so I can use it again)???? Please

John Clark · 12-01-2008, 09:26 PM

Wirelessly posted (BB 11020)

You can't. If you remove it, it will just come back when you reconnect to the BES. There is no getting around the policy they put in place. Even if you could, you run the risk of losing your job. Not the best thing in this sour economy.

TBOLTRAM · 12-01-2008, 10:40 PM

Bottom line is if the company is supplying and paying for your BlackBerry they can do what they want and there is very little you can say about it.

My BlackBerry 8830 is my personnal phone and my company pays me a monthly stipend plus any extra monthly costs to my bill to have it so they can contact me. Therefore I am BIS and not BES and no IT policy.

nvstrguy · 12-02-2008, 01:10 AM

Quote:

Originally Posted by TBOLTRAM

Bottom line is if the company is supplying and paying for your BlackBerry they can do what they want and there is very little you can say about it.

My BlackBerry 8830 is my personnal phone and my company pays me a monthly stipend plus any extra monthly costs to my bill to have it so they can contact me. Therefore I am BIS and not BES and no IT policy.

I agree with you 100%. However my BB is also my personal phone, that I bought and paid for, pay monthly bills on and the company charges me $15/mnth for the "privilege" of using the BES. What is BIS? I would love to get off BES, but need it for time sensitive emails and scheduling. Company security will not allow forwarding of emails to outside address.

kbright1892 · 12-04-2008, 05:37 PM

Quote:

Originally Posted by nvstrguy

I agree with you 100%. However my BB is also my personal phone, that I bought and paid for, pay monthly bills on and the company charges me $15/mnth for the "privilege" of using the BES. What is BIS? I would love to get off BES, but need it for time sensitive emails and scheduling. Company security will not allow forwarding of emails to outside address.

Sounds like:
Rock You HardPlace

I can understand both sides of it. It's yours and you pay for it, but you want the benefits of BES. They want to protect their network, time, security, etc. It definitely sucks, but not much you can do.

CO_BBTechie · 12-04-2008, 05:48 PM

Quote:

Originally Posted by nvstrguy

I agree with you 100%. However my BB is also my personal phone, that I bought and paid for, pay monthly bills on and the company charges me $15/mnth for the "privilege" of using the BES. What is BIS? I would love to get off BES, but need it for time sensitive emails and scheduling. Company security will not allow forwarding of emails to outside address.

This is exactly why you should not be putting your personal device on their server. You have zero ground to gripe here.

If you can access your corporate mail through POP or OWA, then you can get off the BES, but you will lose some sync functionality that way too.

Edit: They're charging YOU $15 to be on their BES??? They should be paying you for the increased reachability!