BlackBerry Forums Support Community
              

Closed Thread
 
Thread Tools
Old 04-18-2011, 08:16 AM   #1
woodsj25
New Member
 
Join Date: Dec 2009
Model: none
PIN: N/A
Carrier: Verizon
Posts: 10
Default No contacts in phone synced with BES

Please Login to Remove!

Hi everyone, I have a weird issue, and I am by no means an expert with BES or Blackberry. I am just a lowly IT Administrator trying to figure this out.

I have a client with a BES Server, version 5, and he has a Blackberry Tour 9630. His BB stays connected to the BES server, and he receives emails and calendar events no problem, however, NO contacts show up at all. If you go into his phone, under contacts, there is nothing.

I don't know enough about BES to troubleshoot from the console, but I am wondering about a few things....

Where in BES I can troubleshoot....
Could he have turned off Contacts on his phone? I don't even know if that is possible, but if it is, where in his phone can I search and verify that info?

If anyone has any insight on this, that would be great. We use Outlook 2007 w/ Exchange 2007, and I can see hundreds of contacts in his Outlook, I just need them to go into the phone.

Thanks for any help!
Offline  
Old 04-18-2011, 08:33 AM   #2
CCK01
Thumbs Must Hurt
 
Join Date: Oct 2007
Model: curve
PIN: N/A
Carrier: ATT
Posts: 131
Default Re: No contacts in phone synced with BES

Usually, it might take up to 4 to 8 hours to sync up the address book. In addition, did you select what type of address book that you want user to use at the BES...!
__________________
BES Groupwise 4.1.6 SP2
Offline  
Old 04-18-2011, 10:23 AM   #3
woodsj25
New Member
 
Join Date: Dec 2009
Model: none
PIN: N/A
Carrier: Verizon
Posts: 10
Default Re: No contacts in phone synced with BES

Thanks for your quick reply. His address book worked for months, and then all of a sudden it disappeared... also, I have no idea how to check what TYPE of address book to send. Can you tell me where to find that in BES?

Also, I MIGHT have an idea of what it is... this user really has no idea how to use their phone at all... I had heard that you can turn on a custom filter for your contacts on your phone, and if you haven't put any contacts in with that filter, it will show up as none. I am wondering if he has a custom filter on for some reason...
Offline  
Old 04-18-2011, 03:04 PM   #4
lprmcnit
Thumbs Must Hurt
 
lprmcnit's Avatar
 
Join Date: May 2010
Model: 8530
PIN: N/A
Carrier: Verizon
Posts: 191
Default Re: No contacts in phone synced with BES

Yes, filters can cause this problem. Go into the contact list, hit the blackberry (menu) button and select filters. If any are checked that could be the issue. This happened to me last week. Did all kinds of troubleshooting, resent service books etc, then it turned out the user had a filter enabled. You also want to be sure in the contact list under options/desktop ( if that's the mail account) that wireless reconciliation is turned on.
Offline  
Old 04-18-2011, 03:06 PM   #5
woodsj25
New Member
 
Join Date: Dec 2009
Model: none
PIN: N/A
Carrier: Verizon
Posts: 10
Default Re: No contacts in phone synced with BES

Thanks so much for your advice... I was right... he had a filter turned on! I have been troubleshooting this for a LONG time, I can't believe it was something as simple as that. Thanks!
Offline  
Closed Thread


Thread Tools

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off

Forum Jump

Similar Threads for: No contacts in phone synced with BES
Thread Thread Starter Forum Replies Last Post
7100i text messenging semfirefighter General Legacy Device Discussion 12 06-29-2007 06:59 AM


New Greaseweazle V4 USB Floppy Adapter Flux Reader Writer Amiga PC Amstrad #1059 picture

New Greaseweazle V4 USB Floppy Adapter Flux Reader Writer Amiga PC Amstrad #1059

$25.53



RADSTONE VME BOARD PME 68-33 MOTOROLA 6800 33Mhz AMIGA PPC picture

RADSTONE VME BOARD PME 68-33 MOTOROLA 6800 33Mhz AMIGA PPC

$185.00



New Amiga Gotek OLED IIC I2C 0.91

New Amiga Gotek OLED IIC I2C 0.91" 128x32 LCD Display Module 3.3V 5V White #679

$6.88



6500/1 A 6502 VARIENT CPU COMMODORE USE IN AMIGA KB & 1520 PLOTTER NMOS NCR NOS picture

6500/1 A 6502 VARIENT CPU COMMODORE USE IN AMIGA KB & 1520 PLOTTER NMOS NCR NOS

$3.99



NEW OPTICAL LASER PICKUP HEAD for AMIGA CD 32 SYSTEM CONSOLE picture

NEW OPTICAL LASER PICKUP HEAD for AMIGA CD 32 SYSTEM CONSOLE

$26.85



1pc TS68000CP8 DIP64 68000 8MHz | Atari Commodore AMIGA 500 A2000 CDTV picture

1pc TS68000CP8 DIP64 68000 8MHz | Atari Commodore AMIGA 500 A2000 CDTV

$13.40







Copyright 2004-2016 BlackBerryForums.com.
The names RIM and BlackBerry are registered Trademarks of BlackBerry Inc.