[silverbug]

Hi recieving the following errors in the event log when restaring the services

Log Name:      Application
Source:        BlackBerry Messaging Agent SERVER Agent 1
Description: BlackBerry Messaging Agent SERVER Agent 1 failed to start. Error code 5305

Followed by...

Log Name:      Application
Source:        BlackBerry Messaging Agent SPSLM-AP501 Agent 1
Event ID:      20137
Description:  MailboxManager::SubsystemInitialize - OpenMsgStore (0x80040111)

Then lots and lots of...

Source:        BlackBerry Controller
Event ID:      20406
Description: SERVER agent 1: will not restart - reached the maximum of 10 restarts per 24 hours

I have tried all kinds of things recreating mapi profile. running handheldcleanup, this GC fix (which doesnt look like it is my issue)
w w w .port3101.org/featured-blackberry-kb-articles/1125-kb17325-bes-may-encounter-issues-windows-server-2008-based-ad-environment.html]KB17325 - BES may encounter issues in a Windows Server 2008 based AD environment - Port3101.org : Your BES Connection

Need as much help as possible please! Here is the logs from the debug folder

[40000] (03/04 12:18:43.123):{0x2818} [DIAG] EVENT=Syslog_connected, EVENTMSG="Connected to 127.0.0.1"
[50076] (03/04 12:18:43.192):{0x24B4} Starting BlackBerry Mailbox Agent 1 for Server SERVERNAME - Version 5.0.0.136
[30438] (03/04 12:18:43.193):{0x24B4} Waiting for Controller to provide Extension configuration information
[30000] (03/04 12:18:43.193):{0x291C} [DIAG] EVENT=Register_thread, THREADID=0x291C, THREADNAME="ExtUDPLogThread"
[50049] (03/04 12:18:43.193):{0x291C} Waiting for external UDP log messages on port 4085
[35060] (03/04 12:18:43.336):{0x291C} Controller: This BES Agent is under control of BlackBerry Controller
[35056] (03/04 12:18:43.336):{0x291C} Controller: Extension Process Configuration id 1
[30366] (03/04 12:18:43.336):{0x291C} Proxy specified for unnamed extension with id 1
[35058] (03/04 12:18:43.336):{0x291C} Controller: End of Extension Configuration
[30221] (03/04 12:18:43.394):{0x24B4} BES Cryptographic Kernel module is initialized and working properly
[45009] (03/04 12:18:43.395):{0x24B4} More cache hit rate: 0.0%, requests: 0, adds: 0, size: 0.0/30.0 Mb
[45014] (03/04 12:18:43.395):{0x24B4} ExtMore cache hit rate: 0.0%, requests: 0, adds: 0, size: 0/20000
[45079] (03/04 12:18:43.395):{0x24B4} Attachment cache hit rate: 0.0%, requests: 0, adds: 0, size: 0.0/30.0 Mb
[40212] (03/04 12:18:43.395):{0x24B4} Address cache hit rate: 0.0%, requests: 0, adds: 0, size: 0
[40328] (03/04 12:18:43.395):{0x24B4} Failed cache hit rate: 0.0%, requests: 0, adds: 0, size: 2
[30054] (03/04 12:18:43.395):{0x24B4} Starting Message System
[30055] (03/04 12:18:43.399):{0x24B4} Using MAPI profile BlackBerryServer
[40206] (03/04 12:18:43.402):{0x24B4} MailboxManager::SubsystemInitialize - Using MAPI profile 'BlackBerryServer'
[40113] (03/04 12:18:43.406):{0x24B4} MailboxManager::InitializeProfile - HrSetOneProp(BlackBerryServer_Agent1,PR_PROFILE_UI_STATE) Value=16384
[40113] (03/04 12:18:43.406):{0x24B4} MailboxManager::InitializeProfile - HrSetOneProp(BlackBerryServer_Agent1,PR_PROFILE_CONNECT_FLAGS) Value=4
[40113] (03/04 12:18:43.406):{0x24B4} MailboxManager::InitializeProfile - HrSetOneProp(BlackBerryServer_Agent1,PR_PROFILE_AUTH_PACKAGE) Value=9
[40113] (03/04 12:18:43.406):{0x24B4} MailboxManager::InitializeProfile - HrSetOneProp(BlackBerryServer_Agent1,PR_PROFILE_ABP_ALLOW_RECONNECT) Value=1
[20137] (03/04 12:18:43.504):{0x24B4} MailboxManager::InitializeProfile - OpenMsgStore (0x80040111)
[40113] (03/04 12:18:43.504):{0x24B4} MailboxManager::InitializeProfile - HrSetOneProp(BlackBerryServer_Agent1,PR_PROFILE_CONNECT_FLAGS) Value=32772
[20137] (03/04 12:18:43.584):{0x24B4} MailboxManager::InitializeProfile - OpenMsgStore (0x80040111)
[40113] (03/04 12:18:43.662):{0x24B4} MailboxManager::InitializeProfile - HrSetOneProp(BlackBerryServer_Agent1,PR_PROFILE_CONNECT_FLAGS) Value=4
[20137] (03/04 12:18:43.740):{0x24B4} MailboxManager::InitializeProfile - OpenMsgStore (0x80040111)
[40113] (03/04 12:18:43.740):{0x24B4} MailboxManager::InitializeProfile - HrSetOneProp(BlackBerryServer_Agent1,PR_PROFILE_CONNECT_FLAGS) Value=32772
[20137] (03/04 12:18:43.740):{0x24B4} MailboxManager::SubsystemInitialize - OpenMsgStore (0x80040111)
[30000] (03/04 12:18:43.741):{0x24B4} [ENV] MAPI32.DLL: C:\Windows\system32\MAPI32.dll, Version: 1.0.2536.0
[30000] (03/04 12:18:43.741):{0x24B4} [ENV] CDO.DLL: C:\Program Files (x86)\ExchangeMapi\cdo.dll, Version: 6.5.8153.0
[30000] (03/04 12:18:43.742):{0x24B4} [ENV] Microsoft Management Console (MMC): C:\Windows\system32\mmc.exe, Version: 6.1.7600.16385
[30000] (03/04 12:18:43.742):{0x24B4} [ENV] Failed to read 001e6602 reg value from the BlackBerry MAPI profile.
[30000] (03/04 12:18:43.742):{0x24B4} [ENV] BlackBerry Mailbox Agent 1 - BESX Version 5.0.0.136
[30000] (03/04 12:18:43.742):{0x24B4} [ENV] BES Service Name: BlackBerry Mailbox Agent
[30000] (03/04 12:18:43.743):{0x24B4} [ENV] BlackBerry Dispatcher: C:\Program Files (x86)\Research In Motion\BlackBerry Enterprise Server\BlackBerryDispatcher.exe, Version: 5.0.0.126
[30000] (03/04 12:18:43.743):{0x24B4} [ENV] BlackBerry User Administration Service: NOT FOUND
[30000] (03/04 12:18:43.745):{0x24B4} [ENV] BlackBerry MDS Connection Service: C:\Program Files (x86)\Research In Motion\BlackBerry Enterprise Server\MDS\bin\bmds.exe, Version: 5.0.0.93
[30000] (03/04 12:18:43.745):{0x24B4} [ENV] BlackBerry Database Consistency Service: NOT FOUND
[30000] (03/04 12:18:43.746):{0x24B4} [ENV] BlackBerry Policy Service: C:\Program Files (x86)\Research In Motion\BlackBerry Enterprise Server\BlackBerryPolicyServer.exe, Version: 5.0.0.119
[30000] (03/04 12:18:43.747):{0x24B4} [ENV] BlackBerry Synchronization Service: C:\Program Files (x86)\Research In Motion\BlackBerry Enterprise Server\SyncServer\BlackBerrySyncServer.exe, Version: 5.0.0.122
[30000] (03/04 12:18:43.748):{0x24B4} [ENV] BlackBerry Router: C:\Program Files (x86)\Research In Motion\BlackBerry Enterprise Server\BypassRouter\BlackberryRouter.exe, Version: 5.0.0.126
[30000] (03/04 12:18:43.749):{0x24B4} [ENV] BlackBerry Controller: C:\Program Files (x86)\Research In Motion\BlackBerry Enterprise Server\BlackBerryController.exe, Version: 5.0.0.136
[30000] (03/04 12:18:43.750):{0x24B4} [ENV] BlackBerry Alert: C:\Program Files (x86)\Research In Motion\BlackBerry Enterprise Server\BESAlert.exe, Version: 5.0.0.117
[30000] (03/04 12:18:43.751):{0x24B4} [ENV] BlackBerry Attachment Service: C:\Program Files (x86)\Research In Motion\BlackBerry Enterprise Server\AttachServer\BBAttachServer.exe, Version: 5.0.0.57
[45060] (03/04 12:18:43.751):{0x24B4} {ConnectionPool::ValidatePool}: Pool is not initialized
[30000] (03/04 12:18:43.751):{0x24B4} [ENV] [DB] SQLServer hostname: spslm-dbs01, Database name: BESMgmt
[30480] (03/04 12:18:43.751):{0x24B4} [CFG] BES failover mode is ACTIVE
[41120] (03/04 12:18:43.751):{0x24B4} [CFG] Address Lookup is enabled
[41122] (03/04 12:18:43.751):{0x24B4} [CFG] LDAP search is disabled, LDAP PIM search is disabled, LDAP ALP search is disabled
[41123] (03/04 12:18:43.751):{0x24B4} [CFG] Using up to 10 external CDO Helpers in keep-alive mode
[41124] (03/04 12:18:43.751):{0x24B4} [CFG] AddOwnerApptID is disabled
[41125] (03/04 12:18:43.751):{0x24B4} [CFG] SetLocaleIDs is disabled
[40532] (03/04 12:18:43.751):{0x24B4} [CFG] vCard conversion support has been enabled
[40892] (03/04 12:18:43.751):{0x24B4} [CFG] GlobalRescan config: messaging:O, calendar:O, pim:O
[40000] (03/04 12:18:43.751):{0x24B4} [CFG] MAPI Encoding is 1
[10277] (03/04 12:18:43.751):{0x24B4} BlackBerry Messaging Agent SERVERNAME Agent 1 failed to start. Error code 5305
[50106] (03/04 12:18:43.751):{0x24B4} Stopping BlackBerry Mailbox Agent 1 for Server SERVERNAME
[30000] (03/04 12:18:43.752):{0x26DC} [DIAG] EVENT=Register_thread, THREADID=0x26DC, THREADNAME="TimerThread"
[40000] (03/04 12:18:43.752):{0x26DC} [DEBUG] EVENTMSG="TimerThread thread started"
[40507] (03/04 12:18:44.336):{0x291C} ExtUDPLogThread: Code on closing = 0
[30000] (03/04 12:18:44.336):{0x291C} [DIAG] EVENT=Unregister_thread, THREADID=0x291C, THREADNAME="ExtUDPLogThread"
[30065] (03/04 12:18:44.355):{0x24B4} BlackBerry Mailbox Agent 1 for Server SERVERNAME shutdown complete
====== END OF LOG ======

[dc/dc]

This belongs in the BES Admin section. Please ask a moderator to move it.

[silverbug]

Could you please move this to BESAdmin Mr Moderator?

[Noodle22]

I think he means to message one, they are the ones whos names show up in blue, check to see if any are online in the lower part of the forum.

[silverbug]

Originally Posted by Noodle22

I think he means to message one, they are the ones whos names show up in blue, check to see if any are online in the lower part of the forum.

Have done...

[RadHaz75]

if i had to guess i'd say it was something related to this...

[ENV] Failed to read 001e6602 reg value from the BlackBerry MAPI profile.

you have the latest mapi/cdo installed?

[knottyrope]

take a look at this DOC
View Document

[silverbug]

Yea have the latest mapi/cdo installed. Just ran fixmapi.exe and reinstalled and havent made a difference

Regarding the KB link I have seen this, this morning and ran through all the steps and seemed to be ok. I think its permissions related but dont know where ! I have ran the IEMSTest and fails to display the GAL....

C:\Program Files (x86)\Research In Motion\BlackBerry Enterprise Server\Utility>I
EMSTest
BlackBerry Enterprise Server Utility - IEMSTest.exe (IExchangeManageStore), Vers
ion 1.0
Copyright (c) Research In Motion, Ltd. 1999. All rights reserved.
Opening Default Message Store Mailbox - BESAdmin
IADWrapper::GetUserObject: COM Error 0x80040E37 - IDispatch error #3127 - Source
: Active Directory - Description An operations error occurred.
 - Command <LDAP://DC=DOMAIN,DC=net>;(&(objectCategory=person)(proxyAddresses=
smtp:BESAdmin@DOMAIN.co.uk));adspath;subtree
Exception caught for IADWrapper::GetUserObject
GetUserObject failed (80004005) for BESAdmin@DOMAIN.co.uk
Display GAL failed (80040113)

[knottyrope]

did you try rebooting BES?

[silverbug]

Originally Posted by knottyrope

did you try rebooting BES?

Not yet! That server hosts 3 virtual machines including exchange and ForeFront TMG so need to arrange downtime and prey it all comes back online!

Will try to do this tonight

[knottyrope]

try restarting just the BES VM?

[Neo3000]

I think 5.01 is not supported on 2008 R2. TX4 support revealed to me that there were incompatibilities and that 2008 R2 support is on the agenda for SP2.

Greetings,
Neo3000

[silverbug]

Originally Posted by knottyrope

try restarting just the BES VM?

The BES is installed on the physical machine which is hosting 3 virtual machines. Didnt get chance to reboot it last night will have to do over the weekend

I have read somewhere that R2 isnt supported hopefully this isnt true as they only have Windows 2008 R2 servers on the domain!

[tonyadfs]

Did you stop and restart your BES services in the correct order, If so this will prevent all of these errors.

STOP: Controller, Dispatcher,Router, then all the rest of your services, it does not matter what order.

START: Router,Dispatcher, Controller, then all the rest of your services , it does not matter what order.

reference : KB13718 - blackberry website

[tonyadfs]

Hey, take a look at KB19074 - BlackBerry Messaging Agent log shows "Failed to read 001e6602 reg value from the BlackBerry MAPI profile"

Search for this KB on the blackberry website: support and services

[silverbug]

Ok I have rebooted the server and ran through all the KB's which come up when searcing the BB dite for: Error 5302

Even done KB19074

not getting anywhere have logged a ticket with O2 / BB to have a look need to reboot again though!

[k.jacko]

Hi,
i've been having almost the same issue, and had been going around in circles.
I tried THIS fix, but for me there wasn't a registry key to amend, so i created it. Again for me there was no Blackberry Server Management key, but there was a BlackBerryServer_MailStoreProfile key which i amended as instructed.
Rebooted the server and tried activating the device again. It looked like it had not worked again, so i cursed it and walked away. Then i found that it HAD worked.
However when i run IEMSTEST, the besadmin account still reports that is has "no Send As permission", but hey, it seems to work (?)

Hope this may help someone with similar issues.

[tonyadfs]

Your Windows server version (Windows server 2008 r2) is currently not supported by the BES server (Bes 5.0.1) the support is pending.

Compatibility Matrix link:
http://na.blackberry.com/eng/support...arch_05_10.pdf

[k.jacko]

Originally Posted by tonyadfs

Your Windows server version (Windows server 2008 r2) is currently not supported by the BES server (Bes 5.0.1) the support is pending.

Compatibility Matrix link:
http://na.blackberry.com/eng/support...arch_05_10.pdf

We're running server 2008 Standard SP2