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Old 11-12-2010, 05:48 AM   #1
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Default Need Help: Can't Add New Contacts

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Greetings to the forum. I'm a new to the BB world and must say its the best phone I've had thus far. I bought the 9700 three months ago and I now realize I can't add new numbers to my contacts. For e:g, when I highlight a number and select add to contacts I don't get a submenu that allows me to go any further. Can someone please advise me, or do I have to return the phone.
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Old 11-12-2010, 07:17 AM   #2
aiharkness
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Default Re: Need Help: Can't Add New Contacts

Do a hard reset and then try again....... With the power on, remove the battery for at least 30 seconds.
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Old 11-12-2010, 05:05 PM   #3
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Default Re: Need Help: Can't Add New Contacts

Thank you very much, wiill try that right now.
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Old 11-12-2010, 05:21 PM   #4
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Default Re: Need Help: Can't Add New Contacts

Unfortunately that didn't work, I'm at wits end as to why this is happening.
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Old 11-12-2010, 05:41 PM   #5
aiharkness
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Default Re: Need Help: Can't Add New Contacts

Maybe the number is already in contacts and you don't realize it? I see on my 9700/5.0.0.714 that the add to contacts menu item only appears in cases where the phone log number is not already a contact.

Otherwise, I don't know for sure.... Do you have any other issues with your contacts? Can you open the contacts app and add and edit contacts ok?
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Old 11-12-2010, 09:49 PM   #6
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Default Re: Need Help: Can't Add New Contacts

These are numbers that are not in my contacts already, thanks for your help, if I dont get it solved soon I will take the phone back.
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Old 11-12-2010, 10:12 PM   #7
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Default Re: Need Help: Can't Add New Contacts

Have you added any Apps? Also are you on a corporate BES
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Last edited by tsac; 11-12-2010 at 10:14 PM..
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Old 11-20-2010, 08:13 PM   #8
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Default Re: Need Help: Can't Add New Contacts

Im at wits end. Is it possible to get my BB wiped and have the programs reinstalled?
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Old 11-20-2010, 08:22 PM   #9
aiharkness
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Default Re: Need Help: Can't Add New Contacts

If you are ready to go that step, try a security wipe first. Do a backup and then go to options, security, security wipe. Select the options to delete third party apps. Then test before you do anything else after the wipe is done.
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