[Duster]

Below is a query from dst query tool. I have push the patch to all my 211 users but its saying only thirteen users required. It thats how it works? does it do it in batches. I need someone to help me make sense of this log. I have pushed it to all user since 10 pm last night but since then only 11 is compleated so far.


\query>dst -db besmgmt -b all
Daylight Saving Time 2007 Patch Query Version 4.1.2.12
Copyright (c) Research In Motion, Ltd. 2000-2007. All rights reserved.
Modification date: Mar 7 2007

[20000] (13:15:47.288):{0x2250} Downloading:
ist.txt
[20000] (13:15:47.397):{0x2250} Connect to database server: localhost
[20000] (13:15:47.397):{0x2250} Database name: besmgmt
[20000] (13:15:47.506):{0x2250} Database connection opened!
[20000] (13:15:47.506):{0x2250} Servers to process: ALL

[20000] (13:15:47.850):{0x2250} Number of users: 211
[20000] (13:15:47.850):{0x2250} Number of users requiring patch: 13
[20000] (13:15:47.850):{0x2250} 11 upgraded
[20000] (13:15:47.850):{0x2250} 2 not upgraded [0 errors]
[20000] (13:15:47.850):{0x2250} (12 helper installed)
[20000] (13:15:47.850):{0x2250} (1 helper not installed)
[20000] (13:15:47.850):{0x2250} Number of users not requiring patch: 198
[20000] (13:15:47.850):{0x2250} 0 upgrade not required
[20000] (13:15:47.850):{0x2250} 198 no device info
[20000] (13:15:47.850):{0x2250} (0 helper installed)
[20000] (13:15:47.850):{0x2250} (0 helper not installed)
[20000] (13:15:47.850):{0x2250} Number of users with unsupported device code: 0
[20000] (13:15:47.850):{0x2250} --------------------
[20000] (13:15:47.850):{0x2250} Processing complete
[20000] (13:15:47.850):{0x2250} --------------------
[20000] (13:15:47.850):{0x2250} Summary of results:
[20000] (13:15:47.850):{0x2250} Total number of users: 211
[20000] (13:15:47.850):{0x2250} Total number of users requiring patch: 13
[20000] (13:15:47.850):{0x2250} 11 upgraded
[20000] (13:15:47.850):{0x2250} 2 not upgraded [0 errors]
[20000] (13:15:47.850):{0x2250} (12 helper installed)
[20000] (13:15:47.850):{0x2250} (1 helper not installed)
[20000] (13:15:47.850):{0x2250} Total number of users not requiring patch: 198
[20000] (13:15:47.850):{0x2250} 0 upgrade not required
[20000] (13:15:47.850):{0x2250} 198 no device info
[20000] (13:15:47.850):{0x2250} (0 helper installed)
[20000] (13:15:47.850):{0x2250} (0 helper not installed)
[20000] (13:15:47.850):{0x2250} Total number of users with unsupported device co
de: 0
query>dst -db besmgmt -b all
Daylight Saving Time 2007 Patch Query Version 4.1.2.12
Copyright (c) Research In Motion, Ltd. 2000-2007. All rights reserved.
Modification date: Mar 7 2007

[20000] (13:16:47.162):{0x1A5C} Downloading: http://www.blackberry.com/DST2007/p
atches/carrier/list.txt
[20000] (13:16:47.271):{0x1A5C} Versions list saved to: DST2007Query_WebVersions
List.txt
[20000] (13:16:47.271):{0x1A5C} Reading versions list: DST2007Query_WebVersionsL
ist.txt
[20000] (13:16:47.287):{0x1A5C} Connect to database server: localhost
[20000] (13:16:47.287):{0x1A5C} Database name: besmgmt
[20000] (13:16:47.381):{0x1A5C} Database connection opened!
[20000] (13:16:47.381):{0x1A5C} Servers to process: ALL
[20000] (13:16:47.381):{0x1A5C} --------------------
[20000] (13:16:47.381):{0x1A5C} Processing server
[20000] (13:16:47.740):{0x1A5C} Number of users: 211
[20000] (13:16:47.740):{0x1A5C} Number of users requiring patch: 13
[20000] (13:16:47.740):{0x1A5C} 11 upgraded
[20000] (13:16:47.740):{0x1A5C} 2 not upgraded [0 errors]
[20000] (13:16:47.740):{0x1A5C} (12 helper installed)
[20000] (13:16:47.740):{0x1A5C} (1 helper not installed)
[20000] (13:16:47.740):{0x1A5C} Number of users not requiring patch: 198
[20000] (13:16:47.740):{0x1A5C} 0 upgrade not required
[20000] (13:16:47.740):{0x1A5C} 198 no device info
[20000] (13:16:47.740):{0x1A5C} (0 helper installed)
[20000] (13:16:47.740):{0x1A5C} (0 helper not installed)
[20000] (13:16:47.740):{0x1A5C} Number of users with unsupported device code: 0
[20000] (13:16:47.740):{0x1A5C} --------------------
[20000] (13:16:47.740):{0x1A5C} Processing complete
[20000] (13:16:47.740):{0x1A5C} --------------------
[20000] (13:16:47.740):{0x1A5C} Summary of results:
[20000] (13:16:47.740):{0x1A5C} Total number of users: 211
[20000] (13:16:47.740):{0x1A5C} Total number of users requiring patch: 13
[20000] (13:16:47.740):{0x1A5C} 11 upgraded
[20000] (13:16:47.740):{0x1A5C} 2 not upgraded [0 errors]
[20000] (13:16:47.740):{0x1A5C} (12 helper installed)
[20000] (13:16:47.740):{0x1A5C} (1 helper not installed)
[20000] (13:16:47.740):{0x1A5C} Total number of users not requiring patch: 198
[20000] (13:16:47.740):{0x1A5C} 0 upgrade not required
[20000] (13:16:47.740):{0x1A5C} 198 no device info
[20000] (13:16:47.740):{0x1A5C} (0 helper installed)
[20000] (13:16:47.740):{0x1A5C} (0 helper not installed)
[20000] (13:16:47.740):{0x1A5C} Total number of users with unsupported device co
de: 0

C:\>dst -db besmgmt -b all
Daylight Saving Time 2007 Patch Query Version 4.1.2.12
Copyright (c) Research In Motion, Ltd. 2000-2007. All rights reserved.
Modification date: Mar 7 2007

[20000] (13:56:38.136):{0x1F90} Downloading: http://www.blackberry.com/DST2007/p
atches/carrier/list.txt
[20000] (13:56:38.276):{0x1F90} Versions list saved to: DST2007Query_WebVersions
List.txt
[20000] (13:56:38.276):{0x1F90} Reading versions list: DST2007Query_WebVersionsL
ist.txt
[20000] (13:56:38.276):{0x1F90} Connect to database server: localhost
[20000] (13:56:38.276):{0x1F90} Database name: besmgmt
[20000] (13:56:38.370):{0x1F90} Database connection opened!
[20000] (13:56:38.370):{0x1F90} Servers to process: ALL
[20000] (13:56:38.370):{0x1F90} --------------------
[20000] (13:56:38.370):{0x1F90} Processing server 'CN=U
USA/O=
[20000] (13:56:38.370):{0x1F90} Creating file
Y,.csv'
[20000] (13:56:38.729):{0x1F90} Completed processing server
[20000] (13:56:38.729):{0x1F90} Number of users: 211
[20000] (13:56:38.729):{0x1F90} Number of users requiring patch: 13
[20000] (13:56:38.729):{0x1F90} 11 upgraded
[20000] (13:56:38.729):{0x1F90} 2 not upgraded [0 errors]
[20000] (13:56:38.729):{0x1F90} (12 helper installed)
[20000] (13:56:38.729):{0x1F90} (1 helper not installed)
[20000] (13:56:38.729):{0x1F90} Number of users not requiring patch: 198
[20000] (13:56:38.729):{0x1F90} 0 upgrade not required
[20000] (13:56:38.729):{0x1F90} 198 no device info
[20000] (13:56:38.729):{0x1F90} (0 helper installed)
[20000] (13:56:38.729):{0x1F90} (0 helper not installed)
[20000] (13:56:38.729):{0x1F90} Number of users with unsupported device code: 0
[20000] (13:56:38.729):{0x1F90} --------------------
[20000] (13:56:38.729):{0x1F90} Processing complete
[20000] (13:56:38.729):{0x1F90} --------------------
[20000] (13:56:38.729):{0x1F90} Summary of results:
[20000] (13:56:38.729):{0x1F90} Total number of users: 211
[20000] (13:56:38.729):{0x1F90} Total number of users requiring patch: 13
[20000] (13:56:38.729):{0x1F90} 11 upgraded
[20000] (13:56:38.729):{0x1F90} 2 not upgraded [0 errors]
[20000] (13:56:38.729):{0x1F90} (12 helper installed)
[20000] (13:56:38.729):{0x1F90} (1 helper not installed)
[20000] (13:56:38.729):{0x1F90} Total number of users not requiring patch: 198
[20000] (13:56:38.729):{0x1F90} 0 upgrade not required
[20000] (13:56:38.729):{0x1F90} 198 no device info
[20000] (13:56:38.729):{0x1F90} (0 helper installed)
[20000] (13:56:38.729):{0x1F90} (0 helper not installed)
[20000] (13:56:38.729):{0x1F90} Total number of users with unsupported device co
de: 0

[Andi]

I think - and I'm not sure but I was involved in pushing this to over 300 users -- the 198 who do not require patch show also no device info - the BES needs to be able to tell what kindof device and the HH os version etc... I had about 30 with the same message and had to do them by hand. If you look up the users in the BES can you see what model device they have? For me the 30 that didn't get the patch were mostly people who for some reason Enterprise Activation never finished - since the device worked fine we didn't worry about it cause there didn't seem to be any issues

[Duster]

Originally Posted by Andi

I think - and I'm not sure but I was involved in pushing this to over 300 users -- the 198 who do not require patch show also no device info - the BES needs to be able to tell what kindof device and the HH os version etc... I had about 30 with the same message and had to do them by hand. If you look up the users in the BES can you see what model device they have? For me the 30 that didn't get the patch were mostly people who for some reason Enterprise Activation never finished - since the device worked fine we didn't worry about it cause there didn't seem to be any issues

How can i finish the activation process if thats the problem?

[Andi]

I don't know if you can - you can wipe the device and reactivate - Sorry I don't know more

[jsplit]

Originally Posted by Duster

How can i finish the activation process if thats the problem?

Why do 198 of your users have no device info? Are they blackberry connect users or something?

[Duster]

Originally Posted by jsplit

Why do 198 of your users have no device info? Are they blackberry connect users or something?

Thats what im attempting to figure out. they are able to send and receive mail

[Zro]

no need to security wipe. Just set a new activation password and have the users go to Options > Advance Options > Enterprise Activation, enter their email and the password you set

Another option that has been floating around the forums that you can try for a user is to clear the PIM sync backup info (from the bes) and that will kick off part of the EA again (the slow sync) and may then bring over the device info. However, I'm not sure if the user will see the slow sync on their handheld or not if you try this...so i'd say try it for one, requires no user intervention and may help resolve the issue.

Zro

[nckhwks]

i got the same output when i ran the query tool on about 9 of my users and found that all of them had not been activated wireless (they had no activation password set).

once i set a activation password, wiped hand held and reactivated it finally updated.