When you receive a long email on the handheld, it is sent as sequential packets of information of size 32 KB. You mentioned that the user was removed and re-added on BES, are those prepopulated message? If your message prepopulation is set to receive headers only, then all these messages only show the headers only. The user will have to do a "More" to pull down the rest of the message.
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Native but 4th class citizen of a nation governed by idiots who import congestions & contention.
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