[CtkingCrown]

My blackberry 9790 is acting very weirdly. When i charge my phone,it would increase by large amounts or just skip too 100% charge,however when i stop charging it,and use it for a few minutes,the charge will start dropping rapidly will usually go to yellow but sometimes red and shut off my radio use. I replaced the battery but that didn't solve the problem. Also my blackberry will restart multiple times a day. Usually its in my pocket and im just sitting there,i take it out and its restarting. Is there a software problem or something that i need to know about? Please help

[bisleri]

Did you dropped the device? Try to update OS.

[CtkingCrown]

Originally Posted by bisleri

Did you dropped the device? Try to update OS.

I may have dropped tossed it from a 3 foot range a few times onto my couch but thats it,i will try to update the os and see wat happends.

[bisleri]

After update OS that will not solved your problem then it's a hardware problem.

[CtkingCrown]

Originally Posted by bisleri

After update OS that will not solved your problem then it's a hardware problem.

What do I do if its a hardware problem?
Posted via BlackBerryForums.com Mobile

[bisleri]

go to authorized BB service center.

[dc/dc]

Originally Posted by bisleri

go to authorized BB service center.

Please stop "helping". You're not. In the United States and Canada, there are no special BlackBerry Service Centres.

Originally Posted by CtkingCrown

What do I do if its a hardware problem?
Posted via BlackBerryForums.com Mobile

If a software update does not fix the issue, please visit a Mobilicity store to have your device repaired or replaced.

[CtkingCrown]

I updated my OS already to the latest version,but now it restarts even more. Do u know what in the hardware specificaly is damaged or that i need to replace?

[dc/dc]

Originally Posted by CtkingCrown

I updated my OS already to the latest version,but now it restarts even more. Do u know what in the hardware specificaly is damaged or that i need to replace?

No, I don't know what's damaged as I don't have your device. Do what I already suggested:

Originally Posted by dc/dc

If a software update does not fix the issue, please visit a Mobilicity store to have your device repaired or replaced.