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04-13-2009, 09:41 AM
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#1
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New Member
Join Date: Mar 2006
Location: KS
Model: 8320
Carrier: AT&T
Posts: 9
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Computer doesn't pick up phone
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When my phone is plugged in it has a charge symbol on it. But on the computer and in the device manager it isn't being picked up.
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04-13-2009, 09:56 AM
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#2
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New Member
Join Date: Jul 2007
Location: In a van down by the river.
Model: NOTE2
OS: 4.1
PIN: <- Where do I find this?
Carrier: Sprint
Posts: 15,104
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Welcome to the forums.
Are you connecting the device to a USB hub? Do you have Desktop Manager installed?
__________________
The difference between stupidity and genius is that genius has its limits.
When you take things for granted, the things you are granted, get taken.
Even a mosquito doesn't get a pat on the back until it starts to work.
Too many people miss the silver lining because they're expecting gold.
[BES 5.0.3 / GroupWise 2012 HP2]
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04-13-2009, 10:23 AM
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#3
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New Member
Join Date: Mar 2006
Location: KS
Model: 8320
Carrier: AT&T
Posts: 9
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Thank you.
Yes to both questions.
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04-13-2009, 10:25 AM
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#4
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New Member
Join Date: Jul 2007
Location: In a van down by the river.
Model: NOTE2
OS: 4.1
PIN: <- Where do I find this?
Carrier: Sprint
Posts: 15,104
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Try connecting it directly to a USB port on the back of your PC and see if you have different results.
__________________
The difference between stupidity and genius is that genius has its limits.
When you take things for granted, the things you are granted, get taken.
Even a mosquito doesn't get a pat on the back until it starts to work.
Too many people miss the silver lining because they're expecting gold.
[BES 5.0.3 / GroupWise 2012 HP2]
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04-13-2009, 10:26 AM
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#5
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Appleinator
Join Date: Nov 2005
Location: New Hampshire
Model: App6+
OS: AJBR549
PIN: Ask
Carrier: ATT & Verizon
Posts: 20,038
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Don't connect via a HUB. Plug the BB directly into the PC, preferably to a USB slot on the back of the device.
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04-13-2009, 10:43 AM
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#6
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New Member
Join Date: Mar 2006
Location: KS
Model: 8320
Carrier: AT&T
Posts: 9
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Thanks. I just tried it. The Device Manager still says Disconnected.
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04-13-2009, 10:55 AM
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#7
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New Member
Join Date: Jul 2007
Location: In a van down by the river.
Model: NOTE2
OS: 4.1
PIN: <- Where do I find this?
Carrier: Sprint
Posts: 15,104
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I assume you mean Desktop Manager.
Click on Option > Connection Options. Select USB and see if it detects your device.
__________________
The difference between stupidity and genius is that genius has its limits.
When you take things for granted, the things you are granted, get taken.
Even a mosquito doesn't get a pat on the back until it starts to work.
Too many people miss the silver lining because they're expecting gold.
[BES 5.0.3 / GroupWise 2012 HP2]
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04-13-2009, 10:55 AM
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#8
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Talking BlackBerry Encyclopedia
Join Date: Feb 2009
Location: Canada
Model: 9700
PIN: N/A
Carrier: Rogers Canada
Posts: 267
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are you plugging into a laptop or desktop? front usb or back usb?
back usbs are always more powerful
is this vista 64bit by chance?
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04-13-2009, 11:06 AM
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#9
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New Member
Join Date: Mar 2006
Location: KS
Model: 8320
Carrier: AT&T
Posts: 9
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No, it's not detecting it.
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04-13-2009, 11:07 AM
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#10
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New Member
Join Date: Jul 2007
Location: In a van down by the river.
Model: NOTE2
OS: 4.1
PIN: <- Where do I find this?
Carrier: Sprint
Posts: 15,104
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Try different USB ports, or even a different cable if at all possible.
__________________
The difference between stupidity and genius is that genius has its limits.
When you take things for granted, the things you are granted, get taken.
Even a mosquito doesn't get a pat on the back until it starts to work.
Too many people miss the silver lining because they're expecting gold.
[BES 5.0.3 / GroupWise 2012 HP2]
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04-13-2009, 11:21 AM
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#11
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New Member
Join Date: Mar 2006
Location: KS
Model: 8320
Carrier: AT&T
Posts: 9
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Quote:
Originally Posted by drizzt09
is this vista 64bit by chance?
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No, it's XP. |
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04-13-2009, 12:08 PM
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#12
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New Member
Join Date: Mar 2006
Location: KS
Model: 8320
Carrier: AT&T
Posts: 9
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Still not working. Ugh.
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04-13-2009, 01:25 PM
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#13
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Thumbs Must Hurt
Join Date: Jul 2008
Model: 9700
PIN: N/A
Carrier: AT&T
Posts: 59
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Okay- are you connected on a work related PC connected to a network? The BB will want to take over the network drive letter. Your PC will not let it take it. It will charge, but NOT show up as a device. It may even give that "klunk' noise it would normally make, but it will not be seen. Boot the PC with the BB plugged in. Check your drive letters and it might show up then. REMAP the BB to an available Letter (non-network), then reboot with the BB unplugged to re-establish network connection. Plug the BB in and it should pick it up with the new Drive Letter assigned.
__________________
Bacon, The Candy of Meats...
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04-13-2009, 01:44 PM
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#14
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New Member
Join Date: Mar 2006
Location: KS
Model: 8320
Carrier: AT&T
Posts: 9
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Thanks =)
Yes I am.
Going to try this now.
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04-15-2009, 09:33 AM
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#15
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Thumbs Must Hurt
Join Date: Jul 2008
Model: 9700
PIN: N/A
Carrier: AT&T
Posts: 59
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any luck?
__________________
Bacon, The Candy of Meats...
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04-21-2009, 08:44 AM
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#16
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New Member
Join Date: Mar 2006
Location: KS
Model: 8320
Carrier: AT&T
Posts: 9
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No. I can't get it to work at home or at work. =(
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04-21-2009, 10:02 AM
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#17
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Thumbs Must Hurt
Join Date: Aug 2005
Location: Colorado
Model: 9650
OS: 6.0.3049
Carrier: T-Mobile
Posts: 170
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I'm having the same problem this morning with an 8320.
Last night I helped a friend by upgrading the OS on his old 7290 using my PC, this morning my BB connects to the PC and charges also the Media Card is visible , but the Desktop Manager does not detect the BB.
I am sure it is something to do with Desktop Manager as I can connect it to my backup PC, and it is detected by the DT manager and syncs without a problem...
I have restarted and changed USB ports, pulled the BB's battery, shutdown the Desktop Manager, done everything I can think of...
Serves me right for helping my friend with that ancient 7290!!
Cameron
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2 9650s on T-Mo 6.0.0.3049 BIS
Last edited by cameron.personal; 04-21-2009 at 10:24 AM..
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04-21-2009, 10:45 AM
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#18
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Thumbs Must Hurt
Join Date: Aug 2005
Location: Colorado
Model: 9650
OS: 6.0.3049
Carrier: T-Mobile
Posts: 170
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Found the solution for my connection problems. Just re-installed/repaired Desktop Manager software and it is now connecting no problems.
__________________
2 9650s on T-Mo 6.0.0.3049 BIS
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04-21-2009, 12:30 PM
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#19
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New Member
Join Date: Mar 2006
Location: KS
Model: 8320
Carrier: AT&T
Posts: 9
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Thanks =) I'll try that tonight at home.
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Thanks button.!!
