[mdonders]

No e-mail in NYC still.
No browsing either.

[DarienA]

hahah 42 minutes in and my cordless phone battery starts beeping(indicating imminent death...)... figures.

[TheBigEye]

All four of my servers are dead in the water.... no traffic and tons of connection errors.

Houston, TX
Verizon and Cingular

[udontknowjack]

Keep in mind with 4 hours of being down. There are tons of messages queued up. it will take a few hours to get caught up.

[Wireless Geek]

For those who are not up yet, check your SRP Address. You need to look at the BlackBerry Router tab in the BlackBerry Server Configuration app. There are at least 2 SRPs (RIM Relays) serving the US. Mine are on srp.us.blackberry.net. The other address is (I'm pretty sure) srp.na.blackberry.net.

Lets see if that explains the difference in experiences.

[DarienA]

WG mine are:

Attempting to connect to :
srp.na.blackberry.net (206.51.26.33), port 3101
Successful
Attempting to connect to :
srp.na.blackberry.net (204.187.87.33), port 3101
Successful


But I've still got no traffic flowing on my BES.

[a1054z]

They are looking at rolling back a couple of changes that were made over the weekend even though they were running clean for a couple of days. 30 mins to do this rollback.

[gziz]

both those hosts go to the same place, .us and .na are the same thing.

[DarienA]

I'm sure glad tomorrow is my work from home day, now I'll just sleep an hour or so later than normal to make up being up dealing with this, this evening.

[amukhey]

One of my BES Server started delivering..its still intermittent..not a 100% or even close.

[StillOnHold]

We were on hold for 3.5 hrs (T2 service level) and just got through – RIM tech joined our DR bridge and provided following info (nothing new here):

RIM down for 4-5 hours – they w/could not provide information on cause
They expect to update their phone IVR (press 2/5) and the website for updates to ongoing outages
No ETA for resolution
If your SRP is connected, mail should begin flowing once service is back. If SRP goes down, it should reconnect by itself – in either case mail should begin flowing once reconnected.
This event started at 715p ET

keep the faith..

[Wireless Geek]

gziz, I won't put money on this, but I am pretty sure that they are different "routers" in different cities.

So far 1 "na" down and 1 "us" up. Anyone else?

[ladydi]

Most of my t-mobile bb's are getting mail with up to 45 min delays, but none of my nextels are able to talk with the server. I still have no other data services on any devices.

[amukhey]

Upgrade Status from Fail to Somewhat Intermittent. One of my bes servers showed some life for a few minutes in routing emails.

[DarienA]

There really should be a status page on RIM's main support page. It's absolutely retarded that they don't have a network status page.

[ladydi]

Originally Posted by Wireless Geek

gziz, I won't put money on this, but I am pretty sure that they are different "routers" in different cities.

So far 1 "na" down and 1 "us" up. Anyone else?

My work server is "na" and up and my home server is "us" and up. So it just depends on whether you are luck or not. Chances are it depend on how much traffic you see. I only have 22 users on my work server and 1 at home so they aren't real busy trying to play catch up.

[jammer7]

just an update from my site in our Calgary AB data center, I am unable once again to validate our SRP Key with RIM and the SRP network tests are failing as well

haha 1hour 46min on hold!!!

[DarienA]

The first news item I've seen on the outage:

NewsChannel4 Exclusive: Massive System Failure Affecting Blackberry Users - News Story - WNBC | New York

[StillOnHold]

Originally Posted by DarienA

There really should be a status page on RIM's main support page. It's absolutely retarded that they don't have a network status page.

Completely agree - although we were told they'd post updates on site, i haven't seen anything.

[Wireless Geek]

Di, good point on # of users. I have just over 25 users between all of the BES I support, and all are running. It may be good to have a small shop tonight.