BlackBerry Forums Support Community
              

Closed Thread
 
Thread Tools
Old 06-10-2010, 09:19 AM   #1
wired4net
New Member
 
Join Date: Jun 2010
Model: 9700
PIN: N/A
Carrier: Vodafone
Posts: 3
Default Wireless sync Public Folders Exchange 2007 to BlackBerry?

Please Login to Remove!

Does anyone have public folders (contacts) on Exchange 2007 syncing with handhelds reliably???

We have BESX 5.0.1.58 running in windows 2008 server with exchange 2007. We have a number of public folders with varying number of contacts ranging from one PF with 21 contacts to others with a 1000.

We cannot get public folders (contacts) to sync reliably to the handhelds. Either the folder gets created and not all the contacts get created, no contacts get created or when other public folders get sync we loose contacts in other public folders. All very frustrating!!!

Just want to hear from people who have it working reliably or not.

First post here so look forward to hearing from the community on this one.

Handhelds are new Bold 9700 II on Vodafone here in the UK

best regards
Peter
Offline  
Old 06-21-2010, 07:24 AM   #2
wired4net
New Member
 
Join Date: Jun 2010
Model: 9700
PIN: N/A
Carrier: Vodafone
Posts: 3
Default bump!

Has anyone got public folder contacts working successfully with BlackBerry handhelds?? regards Peter
Offline  
Old 06-21-2010, 08:38 AM   #3
KOR
CrackBerry Addict
 
KOR's Avatar
 
Join Date: Sep 2005
Model: None
Carrier: Typhoid Mary
Posts: 612
Default

We've got it working, but on Server 2003, and so far so good. Do you have a support contract with RIM? If not, it may be a good investment since you're looking for integration with Exchange. We've had a few problems, but nothing RIM support couldn't figure out. And, my personal experience has been that their support is pretty good compared to other vendors.

That being said, there are some pretty sharp people on this forum. I'm sure someone will chime in soon.
Offline  
Old 07-07-2010, 06:28 AM   #4
wired4net
New Member
 
Join Date: Jun 2010
Model: 9700
PIN: N/A
Carrier: Vodafone
Posts: 3
Default

Hi KOR, thanks for replying. Yes, we have a support contract and case open. I think we have identified the problem to be with one specific public folder and could be down to the MIS system exporting the contacts. Currently we have 4 public folders with around 3750 contacts sync'd with the handhelds. We did experience issues where all the contacts have downloaded then mysteriously all deleted. RSET sorted this problem. One last thing to say, we dragged the problem public folder into contacts and all the problem public folders came down as a subfolder within contacts - bizarre!
Offline  
Old 07-07-2010, 08:39 AM   #5
KOR
CrackBerry Addict
 
KOR's Avatar
 
Join Date: Sep 2005
Model: None
Carrier: Typhoid Mary
Posts: 612
Default

Quote:
Originally Posted by wired4net View Post
Hi KOR, thanks for replying. Yes, we have a support contract and case open. I think we have identified the problem to be with one specific public folder and could be down to the MIS system exporting the contacts. Currently we have 4 public folders with around 3750 contacts sync'd with the handhelds. We did experience issues where all the contacts have downloaded then mysteriously all deleted. RSET sorted this problem. One last thing to say, we dragged the problem public folder into contacts and all the problem public folders came down as a subfolder within contacts - bizarre!
Kinda sounds like you've got a corrupt record in the public folder you mentioned as being problematic. Don't know if that's the case for sure, but there's a way you can find out. The way I'd do it:
  1. Wipe all contacts from a BlackBerry - test device or otherwise
  2. Add a contacts folder to a user account - not a public folder
  3. Copy 1/2 of the problem folder's contacts into this new folder
  4. Do a wired sync with the new folder that has 1/2 the records from the public folder
  5. If there are no sync errors, you know these records are good. Do the same with the other half
Doing this will allow you to isolate any corrupt records. It sounds tedious, but it doesn't take as long as you might think. If it a corrupt record, the problem is likely something like a letter in a number only field or something similar. And, you mentioned dragging the public folder. I would suggest that you never drag 'n drop folders, contacts, mail, etc. This can sometimes cause sync problems.

Good luck
Offline  
Closed Thread


Thread Tools

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off

Forum Jump


Programmed Start Electronic Ballasts, 120-277 volts, 50/60hz, 2Lamp picture

Programmed Start Electronic Ballasts, 120-277 volts, 50/60hz, 2Lamp

$5.95



Philips ADVANCE AmbiStar RELB-2S40-N Replacement Ballast 40-Watt 2-Lamp T12 Rapi picture

Philips ADVANCE AmbiStar RELB-2S40-N Replacement Ballast 40-Watt 2-Lamp T12 Rapi

$16.74



GE 120-277V 50/60Hz Instant Start Ballast GE432MAX-N/Ultra [Lot of 2] NOS picture

GE 120-277V 50/60Hz Instant Start Ballast GE432MAX-N/Ultra [Lot of 2] NOS

$27.22



Sola Replacement Electronic Ballast 120-277V E-720-U-240-SC-S picture

Sola Replacement Electronic Ballast 120-277V E-720-U-240-SC-S

$66.53



Magnetek 446-L-SLH-TC-P Universal Watt Reducer, Rapid Start Ballast, 120V, 60Hz picture

Magnetek 446-L-SLH-TC-P Universal Watt Reducer, Rapid Start Ballast, 120V, 60Hz

$24.00



NEW ADVANCE Mark III Energy Saver Rapid Start Ballast R-2S40-1-TP Type 1 Outdoor picture

NEW ADVANCE Mark III Energy Saver Rapid Start Ballast R-2S40-1-TP Type 1 Outdoor

$19.99







Copyright 2004-2016 BlackBerryForums.com.
The names RIM and BlackBerry are registered Trademarks of BlackBerry Inc.