Originally Posted by glgcag
I did the same thing today after upgrading to BES 5.0 and all I get is the "None Configured". Spent over an hour on the phone with BB support and most of it was spent on hold as they tested it to death. What they discovered is that the feature will ONLY work with the new 5.0 upgrade to the BB handhelds. (How is it that they don't know that already? And why isn't it anywhere in all the documentation they keep pointing me to?)
Anyway, sorry to be the bearer of bad news . . .
That's a shame that RIM was not able to quickly explain that most of the new user features of BES 5.0 are not available until you upgrade the BB OS to 5.0. I'm very surprised that the documentation they pointed you to did not show any of this. Everything that I have done via my own research, or on blackberry.com, or even google, has a note that these features are not available until you go full 5.0 on server and handheld. Here is one example. BlackBerry - Enterprise Server License - BlackBerry Enterprise Server Benefits
If you read it, you'll see some benefits and a note at the bottom. Maybe it was something that you just overlooked?
That said, I am on BES 5.0 and right now my carrier (ATT) has not released its own official 5.0 OS, I did try out the latest in the Bold forum Latest OS: 9000 22.214.171.1241/126.96.36.1991 (English +East Asian). The new features are pretty nice. You can manually upgrade to that or just wait until your carrier does so and to an OTA of your OS. Good luck.