BlackBerry Forums Support Community

Khalbrae · 08-05-2011, 11:31 AM

Hi Everybody.

I have a client who has been experiencing the following issue:

When they log into the BES Administration service it gives all sorts of apache errors.

Restarting BES and IIS services only causes the errors to go away and the page to be blank.

Any idea why?

Here is the apache error: (Sorry it's so long, thanks)

HTTP Status 500 -

type Exception report

message

description The server encountered an internal error () that prevented it from fulfilling this request.

exception

javax.servlet.ServletException: org.apache.hivemind.ApplicationRuntimeException: Could not create the Command object com.rim.bes.bas.command.CommandException: CommandException SYSTEM: javax.naming.CommunicationException: Could not obtain connection to any of these urls: SERVER.DEANZA.LOCAL:11099 and discovery failed with error: javax.naming.CommunicationException: Receive timed out [Root exception is java.net.SocketTimeoutException: Receive timed out] [Root exception is javax.naming.CommunicationException: Failed to connect to server SERVER.DEANZA.LOCAL:11099 [Root exception is javax.naming.ServiceUnavailableException: Failed to connect to server SERVER.DEANZA.LOCAL:11099 [Root exception is java.net.ConnectException: Connection refused: connect]]]: javax.naming.CommunicationException: Could not obtain connection to any of these urls: SERVER.DEANZA.LOCAL:11099 and discovery failed with error: javax.naming.CommunicationException: Receive timed out [Root exception is java.net.SocketTimeoutException: Receive timed out] [Root exception is javax.naming.CommunicationException: Failed to connect to server SERVER.DEANZA.LOCAL:11099 [Root exception is javax.naming.ServiceUnavailableException: Failed to connect to server SERVER.DEANZA.LOCAL:11099 [Root exception is java.net.ConnectException: Connection refused: connect]]]
org.apache.tapestry.services.impl.WebRequestServic erPipelineBridge.service(WebRequestServicerPipelin eBridge.java:60)
$ServletRequestServicer_1319908988e.service($Servl etRequestServicer_1319908988e.java)
org.apache.tapestry.request.DecodedRequestInjector .service(DecodedRequestInjector.java:55)
$ServletRequestServicerFilter_1319908988a.service( $ServletRequestServicerFilter_1319908988a.java)
$ServletRequestServicer_13199089890.service($Servl etRequestServicer_13199089890.java)
org.apache.tapestry.multipart.MultipartDecoderFilt er.service(MultipartDecoderFilter.java:52)
$ServletRequestServicerFilter_13199089888.service( $ServletRequestServicerFilter_13199089888.java)
$ServletRequestServicer_13199089890.service($Servl etRequestServicer_13199089890.java)
org.apache.tapestry.services.impl.SetupRequestEnco ding.service(SetupRequestEncoding.java:53)
$ServletRequestServicerFilter_1319908988c.service( $ServletRequestServicerFilter_1319908988c.java)
$ServletRequestServicer_13199089890.service($Servl etRequestServicer_13199089890.java)
$ServletRequestServicer_131990897fc.service($Servl etRequestServicer_131990897fc.java)
org.apache.tapestry.ApplicationServlet.doService(A pplicationServlet.java:123)
com.rim.bes.bas.web.common.BASApplicationServlet.d oService(BASApplicationServlet.java:153)
org.apache.tapestry.ApplicationServlet.doGet(Appli cationServlet.java:79)
javax.servlet.http.HttpServlet.service(HttpServlet .java:617)
javax.servlet.http.HttpServlet.service(HttpServlet .java:717)
com.rim.bes.bas.web.console.LoginDispatcher.proces sRequest(LoginDispatcher.java:146)
com.rim.bes.bas.web.console.LoginDispatcher.doGet( LoginDispatcher.java:79)
javax.servlet.http.HttpServlet.service(HttpServlet .java:617)
javax.servlet.http.HttpServlet.service(HttpServlet .java:717)
com.rim.bes.bas.web.common.ResponseHeadersFilter.d oFilter(ResponseHeadersFilter.java:85)
com.rim.bes.bas.web.console.VSJSupportFilter.doFil ter(VSJSupportFilter.java:228)
org.jboss.web.tomcat.filters.ReplyHeaderFilter.doF ilter(ReplyHeaderFilter.java:96)

root cause

org.apache.hivemind.ApplicationRuntimeException: Could not create the Command object com.rim.bes.bas.command.CommandException: CommandException SYSTEM: javax.naming.CommunicationException: Could not obtain connection to any of these urls: SERVER.DEANZA.LOCAL:11099 and discovery failed with error: javax.naming.CommunicationException: Receive timed out [Root exception is java.net.SocketTimeoutException: Receive timed out] [Root exception is javax.naming.CommunicationException: Failed to connect to server SERVER.DEANZA.LOCAL:11099 [Root exception is javax.naming.ServiceUnavailableException: Failed to connect to server SERVER.DEANZA.LOCAL:11099 [Root exception is java.net.ConnectException: Connection refused: connect]]]: javax.naming.CommunicationException: Could not obtain connection to any of these urls: SERVER.DEANZA.LOCAL:11099 and discovery failed with error: javax.naming.CommunicationException: Receive timed out [Root exception is java.net.SocketTimeoutException: Receive timed out] [Root exception is javax.naming.CommunicationException: Failed to connect to server SERVER.DEANZA.LOCAL:11099 [Root exception is javax.naming.ServiceUnavailableException: Failed to connect to server SERVER.DEANZA.LOCAL:11099 [Root exception is java.net.ConnectException: Connection refused: connect]]]
org.apache.tapestry.error.ExceptionPresenterImpl.p resentException(ExceptionPresenterImpl.java:64)
com.rim.bes.bas.web.common.CommonExceptionPresente r.presentException(CommonExceptionPresenter.java:2 69)
com.rim.bes.bas.web.common.CommonExceptionPresente r.presentException(CommonExceptionPresenter.java:1 13)
$ExceptionPresenter_131990897c7.presentException($ ExceptionPresenter_131990897c7.java)
$ExceptionPresenter_131990897c6.presentException($ ExceptionPresenter_131990897c6.java)
org.apache.tapestry.engine.AbstractEngine.activate ExceptionPage(AbstractEngine.java:121)
org.apache.tapestry.engine.AbstractEngine.service( AbstractEngine.java:280)
org.apache.tapestry.services.impl.InvokeEngineTerm inator.service(InvokeEngineTerminator.java:60)
$WebRequestServicer_131990898ac.service($WebReques tServicer_131990898ac.java)
com.rim.bes.bas.web.console.ObjectCacheServiceFilt er.service(ObjectCacheServiceFilter.java:72)
$WebRequestServicerFilter_131990898b0.service($Web RequestServicerFilter_131990898b0.java)
$WebRequestServicer_131990898b2.service($WebReques tServicer_131990898b2.java)
com.rim.bes.bas.web.common.ServiceFilter.service(S erviceFilter.java:84)
$WebRequestServicerFilter_131990898ae.service($Web RequestServicerFilter_131990898ae.java)
$WebRequestServicer_131990898b2.service($WebReques tServicer_131990898b2.java)
$WebRequestServicer_131990898a8.service($WebReques tServicer_131990898a8.java)
org.apache.tapestry.services.impl.WebRequestServic erPipelineBridge.service(WebRequestServicerPipelin eBridge.java:56)
$ServletRequestServicer_1319908988e.service($Servl etRequestServicer_1319908988e.java)
org.apache.tapestry.request.DecodedRequestInjector .service(DecodedRequestInjector.java:55)
$ServletRequestServicerFilter_1319908988a.service( $ServletRequestServicerFilter_1319908988a.java)
$ServletRequestServicer_13199089890.service($Servl etRequestServicer_13199089890.java)
org.apache.tapestry.multipart.MultipartDecoderFilt er.service(MultipartDecoderFilter.java:52)
$ServletRequestServicerFilter_13199089888.service( $ServletRequestServicerFilter_13199089888.java)
$ServletRequestServicer_13199089890.service($Servl etRequestServicer_13199089890.java)
org.apache.tapestry.services.impl.SetupRequestEnco ding.service(SetupRequestEncoding.java:53)
$ServletRequestServicerFilter_1319908988c.service( $ServletRequestServicerFilter_1319908988c.java)
$ServletRequestServicer_13199089890.service($Servl etRequestServicer_13199089890.java)
$ServletRequestServicer_131990897fc.service($Servl etRequestServicer_131990897fc.java)
org.apache.tapestry.ApplicationServlet.doService(A pplicationServlet.java:123)
com.rim.bes.bas.web.common.BASApplicationServlet.d oService(BASApplicationServlet.java:153)
org.apache.tapestry.ApplicationServlet.doGet(Appli cationServlet.java:79)
javax.servlet.http.HttpServlet.service(HttpServlet .java:617)
javax.servlet.http.HttpServlet.service(HttpServlet .java:717)
com.rim.bes.bas.web.console.LoginDispatcher.proces sRequest(LoginDispatcher.java:146)
com.rim.bes.bas.web.console.LoginDispatcher.doGet( LoginDispatcher.java:79)
javax.servlet.http.HttpServlet.service(HttpServlet .java:617)
javax.servlet.http.HttpServlet.service(HttpServlet .java:717)
com.rim.bes.bas.web.common.ResponseHeadersFilter.d oFilter(ResponseHeadersFilter.java:85)
com.rim.bes.bas.web.console.VSJSupportFilter.doFil ter(VSJSupportFilter.java:228)
org.jboss.web.tomcat.filters.ReplyHeaderFilter.doF ilter(ReplyHeaderFilter.java:96)

root cause

org.apache.hivemind.ApplicationRuntimeException: Could not create the Command object com.rim.bes.bas.command.CommandException: CommandException SYSTEM: javax.naming.CommunicationException: Could not obtain connection to any of these urls: SERVER.DEANZA.LOCAL:11099 and discovery failed with error: javax.naming.CommunicationException: Receive timed out [Root exception is java.net.SocketTimeoutException: Receive timed out] [Root exception is javax.naming.CommunicationException: Failed to connect to server SERVER.DEANZA.LOCAL:11099 [Root exception is javax.naming.ServiceUnavailableException: Failed to connect to server SERVER.DEANZA.LOCAL:11099 [Root exception is java.net.ConnectException: Connection refused: connect]]]: javax.naming.CommunicationException: Could not obtain connection to any of these urls: SERVER.DEANZA.LOCAL:11099 and discovery failed with error: javax.naming.CommunicationException: Receive timed out [Root exception is java.net.SocketTimeoutException: Receive timed out] [Root exception is javax.naming.CommunicationException: Failed to connect to server SERVER.DEANZA.LOCAL:11099 [Root exception is javax.naming.ServiceUnavailableException: Failed to connect to server SERVER.DEANZA.LOCAL:11099 [Root exception is java.net.ConnectException: Connection refused: connect]]]
com.rim.bes.bas.web.common.ServerCommandStateObjec tFactory.createStateObject(ServerCommandStateObjec tFactory.java:150)
$StateObjectFactory_13199089c1c.createStateObject( $StateObjectFactory_13199089c1c.java)
org.apache.tapestry.engine.state.SessionScopeManag er.get(SessionScopeManager.java:69)
$StateObjectPersistenceManager_13199089db0.get($St ateObjectPersistenceManager_13199089db0.java)
org.apache.tapestry.engine.state.StateObjectManage rImpl.get(StateObjectManagerImpl.java:50)
org.apache.tapestry.engine.state.ApplicationStateM anagerImpl.get(ApplicationStateManagerImpl.java:60 )
$ApplicationStateManager_131990897e8.get($Applicat ionStateManager_131990897e8.java)
$ApplicationStateManager_131990897e9.get($Applicat ionStateManager_131990897e9.java)
$SystemError_285.getSecurityLoginSessionCommand($S ystemError_285.java)
com.rim.bes.bas.web.common.BASBasePage.getSecurity Session(BASBasePage.java:989)
com.rim.bes.bas.web.common.BASBasePage.isLoggedIn( BASBasePage.java:1011)
com.rim.bes.bas.web.common.BASBasePage.pageValidat e(BASBasePage.java:1282)
org.apache.tapestry.AbstractPage.firePageValidate( AbstractPage.java:585)
org.apache.tapestry.AbstractPage.validate(Abstract Page.java:307)
org.apache.tapestry.engine.RequestCycle.activate(R equestCycle.java:625)
org.apache.tapestry.error.ExceptionPresenterImpl.p resentException(ExceptionPresenterImpl.java:44)
com.rim.bes.bas.web.common.CommonExceptionPresente r.presentException(CommonExceptionPresenter.java:2 69)
com.rim.bes.bas.web.common.CommonExceptionPresente r.presentException(CommonExceptionPresenter.java:1 13)
$ExceptionPresenter_131990897c7.presentException($ ExceptionPresenter_131990897c7.java)
$ExceptionPresenter_131990897c6.presentException($ ExceptionPresenter_131990897c6.java)
org.apache.tapestry.engine.AbstractEngine.activate ExceptionPage(AbstractEngine.java:121)
org.apache.tapestry.engine.AbstractEngine.service( AbstractEngine.java:280)
org.apache.tapestry.services.impl.InvokeEngineTerm inator.service(InvokeEngineTerminator.java:60)
$WebRequestServicer_131990898ac.service($WebReques tServicer_131990898ac.java)
com.rim.bes.bas.web.console.ObjectCacheServiceFilt er.service(ObjectCacheServiceFilter.java:72)
$WebRequestServicerFilter_131990898b0.service($Web RequestServicerFilter_131990898b0.java)
$WebRequestServicer_131990898b2.service($WebReques tServicer_131990898b2.java)
com.rim.bes.bas.web.common.ServiceFilter.service(S erviceFilter.java:84)
$WebRequestServicerFilter_131990898ae.service($Web RequestServicerFilter_131990898ae.java)
$WebRequestServicer_131990898b2.service($WebReques tServicer_131990898b2.java)
$WebRequestServicer_131990898a8.service($WebReques tServicer_131990898a8.java)
org.apache.tapestry.services.impl.WebRequestServic erPipelineBridge.service(WebRequestServicerPipelin eBridge.java:56)
$ServletRequestServicer_1319908988e.service($Servl etRequestServicer_1319908988e.java)
org.apache.tapestry.request.DecodedRequestInjector .service(DecodedRequestInjector.java:55)
$ServletRequestServicerFilter_1319908988a.service( $ServletRequestServicerFilter_1319908988a.java)
$ServletRequestServicer_13199089890.service($Servl etRequestServicer_13199089890.java)
org.apache.tapestry.multipart.MultipartDecoderFilt er.service(MultipartDecoderFilter.java:52)
$ServletRequestServicerFilter_13199089888.service( $ServletRequestServicerFilter_13199089888.java)
$ServletRequestServicer_13199089890.service($Servl etRequestServicer_13199089890.java)
org.apache.tapestry.services.impl.SetupRequestEnco ding.service(SetupRequestEncoding.java:53)
$ServletRequestServicerFilter_1319908988c.service( $ServletRequestServicerFilter_1319908988c.java)
$ServletRequestServicer_13199089890.service($Servl etRequestServicer_13199089890.java)
$ServletRequestServicer_131990897fc.service($Servl etRequestServicer_131990897fc.java)
org.apache.tapestry.ApplicationServlet.doService(A pplicationServlet.java:123)
com.rim.bes.bas.web.common.BASApplicationServlet.d oService(BASApplicationServlet.java:153)
org.apache.tapestry.ApplicationServlet.doGet(Appli cationServlet.java:79)
javax.servlet.http.HttpServlet.service(HttpServlet .java:617)
javax.servlet.http.HttpServlet.service(HttpServlet .java:717)
com.rim.bes.bas.web.console.LoginDispatcher.proces sRequest(LoginDispatcher.java:146)
com.rim.bes.bas.web.console.LoginDispatcher.doGet( LoginDispatcher.java:79)
javax.servlet.http.HttpServlet.service(HttpServlet .java:617)
javax.servlet.http.HttpServlet.service(HttpServlet .java:717)
com.rim.bes.bas.web.common.ResponseHeadersFilter.d oFilter(ResponseHeadersFilter.java:85)
com.rim.bes.bas.web.console.VSJSupportFilter.doFil ter(VSJSupportFilter.java:228)
org.jboss.web.tomcat.filters.ReplyHeaderFilter.doF ilter(ReplyHeaderFilter.java:96)

root cause

com.rim.bes.bas.command.CommandException: CommandException SYSTEM: javax.naming.CommunicationException: Could not obtain connection to any of these urls: SERVER.DEANZA.LOCAL:11099 and discovery failed with error: javax.naming.CommunicationException: Receive timed out [Root exception is java.net.SocketTimeoutException: Receive timed out] [Root exception is javax.naming.CommunicationException: Failed to connect to server SERVER.DEANZA.LOCAL:11099 [Root exception is javax.naming.ServiceUnavailableException: Failed to connect to server SERVER.DEANZA.LOCAL:11099 [Root exception is java.net.ConnectException: Connection refused: connect]]]: javax.naming.CommunicationException: Could not obtain connection to any of these urls: SERVER.DEANZA.LOCAL:11099 and discovery failed with error: javax.naming.CommunicationException: Receive timed out [Root exception is java.net.SocketTimeoutException: Receive timed out] [Root exception is javax.naming.CommunicationException: Failed to connect to server SERVER.DEANZA.LOCAL:11099 [Root exception is javax.naming.ServiceUnavailableException: Failed to connect to server SERVER.DEANZA.LOCAL:11099 [Root exception is java.net.ConnectException: Connection refused: connect]]]
com.rim.bes.bas.command.ServerCommandFactory.handl eDoit(ServerCommandFactory.java:197)
com.rim.bes.bas.command.ServerCommandFactory.doit( ServerCommandFactory.java:157)
com.rim.bes.bas.web.common.ServerCommandStateObjec tFactory.createStateObject(ServerCommandStateObjec tFactory.java:143)
$StateObjectFactory_13199089c1c.createStateObject( $StateObjectFactory_13199089c1c.java)
org.apache.tapestry.engine.state.SessionScopeManag er.get(SessionScopeManager.java:69)
$StateObjectPersistenceManager_13199089db0.get($St ateObjectPersistenceManager_13199089db0.java)
org.apache.tapestry.engine.state.StateObjectManage rImpl.get(StateObjectManagerImpl.java:50)
org.apache.tapestry.engine.state.ApplicationStateM anagerImpl.get(ApplicationStateManagerImpl.java:60 )
$ApplicationStateManager_131990897e8.get($Applicat ionStateManager_131990897e8.java)
$ApplicationStateManager_131990897e9.get($Applicat ionStateManager_131990897e9.java)
$SystemError_285.getSecurityLoginSessionCommand($S ystemError_285.java)
com.rim.bes.bas.web.common.BASBasePage.getSecurity Session(BASBasePage.java:989)
com.rim.bes.bas.web.common.BASBasePage.isLoggedIn( BASBasePage.java:1011)
com.rim.bes.bas.web.common.BASBasePage.pageValidat e(BASBasePage.java:1282)
org.apache.tapestry.AbstractPage.firePageValidate( AbstractPage.java:585)
org.apache.tapestry.AbstractPage.validate(Abstract Page.java:307)
org.apache.tapestry.engine.RequestCycle.activate(R equestCycle.java:625)
org.apache.tapestry.error.ExceptionPresenterImpl.p resentException(ExceptionPresenterImpl.java:44)
com.rim.bes.bas.web.common.CommonExceptionPresente r.presentException(CommonExceptionPresenter.java:2 69)
com.rim.bes.bas.web.common.CommonExceptionPresente r.presentException(CommonExceptionPresenter.java:1 13)
$ExceptionPresenter_131990897c7.presentException($ ExceptionPresenter_131990897c7.java)
$ExceptionPresenter_131990897c6.presentException($ ExceptionPresenter_131990897c6.java)
org.apache.tapestry.engine.AbstractEngine.activate ExceptionPage(AbstractEngine.java:121)
org.apache.tapestry.engine.AbstractEngine.service( AbstractEngine.java:280)
org.apache.tapestry.services.impl.InvokeEngineTerm inator.service(InvokeEngineTerminator.java:60)
$WebRequestServicer_131990898ac.service($WebReques tServicer_131990898ac.java)
com.rim.bes.bas.web.console.ObjectCacheServiceFilt er.service(ObjectCacheServiceFilter.java:72)
$WebRequestServicerFilter_131990898b0.service($Web RequestServicerFilter_131990898b0.java)
$WebRequestServicer_131990898b2.service($WebReques tServicer_131990898b2.java)
com.rim.bes.bas.web.common.ServiceFilter.service(S erviceFilter.java:84)
$WebRequestServicerFilter_131990898ae.service($Web RequestServicerFilter_131990898ae.java)
$WebRequestServicer_131990898b2.service($WebReques tServicer_131990898b2.java)
$WebRequestServicer_131990898a8.service($WebReques tServicer_131990898a8.java)
org.apache.tapestry.services.impl.WebRequestServic erPipelineBridge.service(WebRequestServicerPipelin eBridge.java:56)
$ServletRequestServicer_1319908988e.service($Servl etRequestServicer_1319908988e.java)
org.apache.tapestry.request.DecodedRequestInjector .service(DecodedRequestInjector.java:55)
$ServletRequestServicerFilter_1319908988a.service( $ServletRequestServicerFilter_1319908988a.java)
$ServletRequestServicer_13199089890.service($Servl etRequestServicer_13199089890.java)
org.apache.tapestry.multipart.MultipartDecoderFilt er.service(MultipartDecoderFilter.java:52)
$ServletRequestServicerFilter_13199089888.service( $ServletRequestServicerFilter_13199089888.java)
$ServletRequestServicer_13199089890.service($Servl etRequestServicer_13199089890.java)
org.apache.tapestry.services.impl.SetupRequestEnco ding.service(SetupRequestEncoding.java:53)
$ServletRequestServicerFilter_1319908988c.service( $ServletRequestServicerFilter_1319908988c.java)
$ServletRequestServicer_13199089890.service($Servl etRequestServicer_13199089890.java)
$ServletRequestServicer_131990897fc.service($Servl etRequestServicer_131990897fc.java)
org.apache.tapestry.ApplicationServlet.doService(A pplicationServlet.java:123)
com.rim.bes.bas.web.common.BASApplicationServlet.d oService(BASApplicationServlet.java:153)
org.apache.tapestry.ApplicationServlet.doGet(Appli cationServlet.java:79)
javax.servlet.http.HttpServlet.service(HttpServlet .java:617)
javax.servlet.http.HttpServlet.service(HttpServlet .java:717)
com.rim.bes.bas.web.console.LoginDispatcher.proces sRequest(LoginDispatcher.java:146)
com.rim.bes.bas.web.console.LoginDispatcher.doGet( LoginDispatcher.java:79)
javax.servlet.http.HttpServlet.service(HttpServlet .java:617)
javax.servlet.http.HttpServlet.service(HttpServlet .java:717)
com.rim.bes.bas.web.common.ResponseHeadersFilter.d oFilter(ResponseHeadersFilter.java:85)
com.rim.bes.bas.web.console.VSJSupportFilter.doFil ter(VSJSupportFilter.java:228)
org.jboss.web.tomcat.filters.ReplyHeaderFilter.doF ilter(ReplyHeaderFilter.java:96)

note The full stack trace of the root cause is available in the JBossWeb/2.0.0.GA_CP logs.
JBossWeb/2.0.0.GA_CP

RadHaz75 · 08-05-2011, 01:19 PM

why are you restarting IIS? BAS doesnt use IIS, it uses apache. if you have IIS installed that could be your issue.

Khalbrae · 08-05-2011, 01:25 PM

I'm seen BB work on machines that have IIS before.

Does the log make any sense to you?

Khalbrae · 08-05-2011, 06:16 PM

Didn't mention. It's been worknig for quite some time, just stopped working now.

MasterofKarate · 08-08-2011, 01:40 PM

I've seen that exact same result when IIS was installed alongside BAS for several of my customers. Taking IIS out of the mix corrected the problem. Is there a reason that you can't attempt that?

Khalbrae · 08-08-2011, 02:43 PM

Because it's an SBS server and IIS was on before BAS. It was working fine until recently. Taking IIS off would break the other functionality of the server.

Khalbrae · 08-08-2011, 03:27 PM

According to these topics it should work fine with an SBS 2011 server:

www(dot)blackberryforums.com(dot)au/forums/general-bes-discussion/12752-sbs-2011-blackberry-enterprise-server(dot)html

According to Blackberry's server compatibility matrix it is supported in version 5.0.3

us (period) blackberry (period)com /support /software /server_express_exchange_july_20_11 (period) pdf

Stupid forum won't let me edit, so I have to reply.

Khalbrae · 08-08-2011, 03:28 PM

That and I can't even have a proper link until I get 15 posts here...

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