[bukov-bold]

Hello,

I have a Bold 9700 with BIS

- it can´t boot, I see the progress screen, but it can´t finish

- when I connect to the desktop manager, Windows discover the device

- the desktop manager discover also the PIN on the USB Plug, but I can´t choose it or do a backup

- Shift + Alt + Del didn´t do anything

- when I press Shift or Alt, I the right below 123 or BIG LETTERs Mode

- I will use the JAVA Loader Tool

- It would be nice, if there is a solution for saving the contacts, I did a Devicechange via Desktopmanager, but I thing there is no automatic Backup

Best Regards

Bukov

[makedonce]

I had the same problem with my 8900. The only solution is to use BBSAK, wipe and than re-load from scratch.

I would suggest loading SmrtGuard, the new version has full back up option. Than set up the back up to run daily and if u run into this problem again u will be able to restore.

P.S Did this problem happen as a result of a required reboot following a new installation?