[lmgavronski]

I have a client that can't push my app to the Verizon 9550 (Storm II)
I have had them check the device.xml. they responded with "dor.xml and Device.xml are updated automatically via the BAS in a BES 5.0 environment."

Here's the alx file, is something wrong with it?
<loader version="1.0">
<application id="Concur">
<name>Concur</name>
<description>Extend the benefits of your Concur solution to your
BlackBerry while you're on the go!</description>
<version>7.1.4</version>
<vendor>Concur Technologies</vendor>
<copyright>Copyright (c) 2010 Concur Technologies, Inc.</copyright>
<fileset Java="1.0" series="Odin|Thunder|talladega">
<directory>touch</directory>
<files>
Concur-1.cod
Concur-10.cod
Concur-11.cod
Concur-12.cod
Concur-13.cod
Concur-14.cod
Concur-15.cod
Concur-16.cod
Concur-17.cod
Concur-18.cod
Concur-19.cod
Concur-2.cod
Concur-20.cod
Concur-21.cod
Concur-22.cod
Concur-23.cod
Concur-24.cod
Concur-25.cod
Concur-26.cod
Concur-27.cod
Concur-28.cod
Concur-29.cod
Concur-3.cod
Concur-30.cod
Concur-31.cod
Concur-32.cod
Concur-33.cod
Concur-34.cod
Concur-4.cod
Concur-5.cod
Concur-6.cod
Concur-7.cod
Concur-8.cod
Concur-9.cod
Concur.cod
</files>
</fileset>
<fileset Java="1.0" _blackberryVersion="[4.5.0,7.0.0)">
<directory>generic</directory>
<files>
Concur-1.cod
Concur-10.cod
Concur-11.cod
Concur-12.cod
Concur-13.cod
Concur-14.cod
Concur-15.cod
Concur-16.cod
Concur-17.cod
Concur-18.cod
Concur-19.cod
Concur-2.cod
Concur-20.cod
Concur-21.cod
Concur-22.cod
Concur-23.cod
Concur-24.cod
Concur-25.cod
Concur-26.cod
Concur-27.cod
Concur-28.cod
Concur-29.cod
Concur-3.cod
Concur-30.cod
Concur-31.cod
Concur-32.cod
Concur-33.cod
Concur-4.cod
Concur-5.cod
Concur-6.cod
Concur-7.cod
Concur-8.cod
Concur-9.cod
Concur.cod
</files>
</fileset>
<fileset Java="1.0" _blackberryVersion="[4.2.1,4.3.0]">
<directory>classic</directory>
<files>
Concur-1.cod
Concur-10.cod
Concur-11.cod
Concur-12.cod
Concur-13.cod
Concur-14.cod
Concur-15.cod
Concur-16.cod
Concur-17.cod
Concur-18.cod
Concur-19.cod
Concur-2.cod
Concur-3.cod
Concur-4.cod
Concur-5.cod
Concur-6.cod
Concur-7.cod
Concur-8.cod
Concur-9.cod
Concur.cod
</files>
</fileset>
</application>
</loader>

[freakinvibe]

On the BES 5 Admin Web Console, you can check why an application hasn't been distributed. (Go to a specific user > View Resolved Applications > Other Configured Applications). You can see there, why the app is not applied to the user.

[cyclmpc]

log files would help as well.