I am trying to push out an update to my users. All users are at the same version software, and have the same phone. I followed the steps in the administration guide, and attempted to send the update to my phone as a test. I applied the software configuration to my user, and I received “Application downloads or admin changes require device to reboot” message, and the device rebooted. Then nothing happened, in the deployment job tasks list it shows the job as failed.
DETAILS: the Result of last attempt: Available upgrade rejected
I checked the event logs on the device and server and found no more information.
Please Help…
BES Version: 5.0.1.58
Blackberry: Tour 9630
Current Version: 4.7.1.61 (platform 4.1.0.75)
Update chosen: 5.0.0.975(Platform 4.2.0.424)