|
|
|
 |
10-06-2006, 02:58 AM
|
#1
|
|
BlackBerry Extraordinaire
Join Date: Aug 2006
Location: San Antonio, TX
Model: 9930
OS: 7.1
PIN: 3319688F
Carrier: Verizon
Posts: 2,178
|
Freakin T-Mobile!!!
Please Login to Remove!
Ok, so here's the deal... I returned my phone at Tmobile not too long ago because the head jack does not work and it had a dead pixel. I got my new 8700g and I was happy. Today I went to check mytmobile.com and my current balance is $206.00, I checked and it says $100 for the phone replacement or something like that. I called them clarify the whole situation and rep said that their charging me maybe because of the following reason such as water damage, dropped, etc.. but none of these stuff happened when I had that 8700. The rep told me to wait for letter from them stating the reason why they charged me... and so that I can file my appeal. This is complete BS.. any of you guys had this experience?
|
|
Offline
|
|
|
10-06-2006, 03:44 AM
|
#2
|
|
Thumbs Must Hurt
Join Date: Jul 2006
Location: Los Angeles
Model: 8700g
Carrier: T-Mobile
Posts: 187
|
No, I have had quite the opposite experience with T-Mobile. I have been with them since 2002, and in that time I have had to replace two phones (both BlackBerries), and both times they have shipped me the replacement, I have sent back the messed up one in the box they shipped the replacement in, and that has been the end of it. It hasn't cost me a penny, and has been no hassle at all.
|
|
Offline
|
|
|
10-06-2006, 03:51 AM
|
#3
|
|
BlackBerry Extraordinaire
Join Date: Aug 2006
Location: San Antonio, TX
Model: 9930
OS: 7.1
PIN: 3319688F
Carrier: Verizon
Posts: 2,178
|
Quote:
|
Originally Posted by lmlloyd
No, I have had quite the opposite experience with T-Mobile. I have been with them since 2002, and in that time I have had to replace two phones (both BlackBerries), and both times they have shipped me the replacement, I have sent back the messed up one in the box they shipped the replacement in, and that has been the end of it. It hasn't cost me a penny, and has been no hassle at all.
|
lucky for your lmlloyd.. I just don't want to pay them for something that I'm innocent of. It's not my fault the head jack isn''t working right out of the box. |
|
Offline
|
|
|
10-06-2006, 04:08 AM
|
#4
|
|
Thumbs Must Hurt
Join Date: Jul 2006
Location: Los Angeles
Model: 8700g
Carrier: T-Mobile
Posts: 187
|
Did you deal with normal customer support, or the BlackBerry specific department? I don't remember what they call it now. It used to be the wireless data group, but the last time I talked to them I think they said it was now something like the international business data device group or something like that. The tip they gave me to get directly to them is to say "I have a problem with my BlackBerry" in the automated voice recognition routing system, otherwise if you just said something like "tech support" you would end up in the normal support queue.
When I had to replace my girlfriend's BB (just recently), I told her to call and take care of it. She just called customer support, asked for technical support, and they tried to give her some run around about having to order and pay for a new one, and then they would credit the value back to the account once she returned her old one, and she was worried that exactly the same thing you are talking about would happen. Then I called and made sure to get to the BlackBerry specific group, and they just shipped me a replacement unit with a return shipping slip, and I was done.
I have heard several complaints about the normal T-Mobile support along the lines of what you are talking about. In fact, back when I had a Sidekick, I got some of the worst support I have ever seen, and they were always trying to stick me with extra charges. However, ever since going to a BlackBerry, and making sure to navigate their system to get to the dedicated BlackBerry support department, I haven't had any problems like that.
|
|
Offline
|
|
|
10-06-2006, 04:43 AM
|
#5
|
|
BlackBerry Extraordinaire
Join Date: Aug 2006
Location: San Antonio, TX
Model: 9930
OS: 7.1
PIN: 3319688F
Carrier: Verizon
Posts: 2,178
|
I contacted the billing department, but rep told me to wait for the letter so then I can file my complaint.
I told the rep that when I got my 8700, the headjack wasn't working. But I didn't call them right away to get it replace, because back then I didn't really need it. The rep thinks i'm lying because his asking me why i didn't call them right away to get the 8700 replace when I got it... all that crap.
|
|
Offline
|
|
|
10-06-2006, 06:12 AM
|
#6
|
|
Thumbs Must Hurt
Join Date: Jul 2006
Location: Los Angeles
Model: 8700g
Carrier: T-Mobile
Posts: 187
|
How long have you had the 8700? My returns have been within a month or so of getting the handset.
|
|
Offline
|
|
|
10-06-2006, 03:03 PM
|
#7
|
|
BlackBerry Extraordinaire
Join Date: Aug 2006
Location: San Antonio, TX
Model: 9930
OS: 7.1
PIN: 3319688F
Carrier: Verizon
Posts: 2,178
|
Quote:
|
Originally Posted by lmlloyd
How long have you had the 8700? My returns have been within a month or so of getting the handset.
|
When I returned it.. it was inside a month. |
|
Offline
|
|
|
10-08-2006, 11:25 PM
|
#8
|
|
Knows Where the Search Button Is
Join Date: Oct 2006
Model: 7130e
Posts: 23
|
Thats T-Moble for ya.
|
|
Offline
|
|
|
10-09-2006, 02:19 PM
|
#9
|
|
BlackBerry Extraordinaire
Join Date: Feb 2006
Location: San Antonio, TX - Seattle, WA
Model: 8330
Carrier: Sprint
Posts: 1,093
|
They probably are billing you for the deductable ($110), and coming up with a reason that you may have dropped it.
I would definitely fight it. Maybe try to call different reps?
__________________
Device: Sprint 8330 Curve - Crimson
My heart belongs to Seattle18 (Who I met on the Forums, ironic.)
|
|
Offline
|
|
|
|
