[DownByLaw123]

I have a user who went on vacation and drained his battery. Of course the Blackberry turned its wireless off before dying (I really HATE that feature!)

Now he's back in office, charged the unit, but can't remember his password.
I can change the pswd through BB Manager, but that goes over the air, and since his wireless is still OFF (and I can't turn it on since he can't remember his old pswd), what can I do?

Worst-case I fat finger it so it wipes itself, I reactivate it, set his new pswd and everything's fine, but that'll take an hour or so. any ideas, please let me know. Any way to change the pswd when it's tethered via USB cable? I can't find anything in desktop mgr, BB handheld config tool, etc...
thanks!

[bfrye]

This was asked before actually, once or twice. Unfortunately I can't remember the outcome. Try searching or maybe whoever figured it out last time will chime in again.

[rsun]

The quick "hack" we did was tell the user to try to make an Emergency Call and cancel it quickly. This way the wireless turned itself on, then we could use the BES to send it a new password, etc.

[DownByLaw123]

That's a great idea! Thanks for the help!